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Issue with Product Add Page in Dokan Plugin

This topic has 9 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Luca Rossi

Arka Sarkar

Participant

December 4, 2024 at 16:31

I am experiencing an issue with the Dokan plugin on my e-commerce website. Specifically, the product add page is not functioning correctly. When attempting to add a new product:

There is no option to input product details (e.g., description, price, SKU, etc.).
The image upload feature is missing, preventing me from adding product images.
This issue is critical as it directly impacts my ability to manage and display products on my website. I’ve tried [mention any troubleshooting steps you’ve already taken, e.g., clearing the cache, disabling other plugins, updating the plugin, etc.], but the problem persists.

Could you please investigate and provide a solution at the earliest? Let me know if you need any additional details or access to the website.

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support staff only.

#426448 Copied Theme version: 9.4.5

8 Answers

Tony Rodriguez

Support staff

December 5, 2024 at 06:00

Hello, @Arka Sarkar,

Thank you for contacting us and for using XStore.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
Please let us know the result.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#426486 Copied

Arka Sarkar

Participant

December 11, 2024 at 13:27

I have switched the Xstore theme but it was not working.

#427236 Copied

Arka Sarkar

Participant

December 11, 2024 at 14:23

Please help me fix this problem asap.

Please contact administrator
for this information.

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support staff only.

#427245 Copied

Luca Rossi

Support staff

December 12, 2024 at 08:47

Dear @Arka Sarkar,

We hope this message finds you well.

We would like to inform you that the Dokan v3.14.x plugin is currently not compatible with our XStore theme. As a temporary solution, we have rolled back the Dokan plugin to version 3.13.x.

At this time, everything should be functioning as expected. We kindly request that you clear all caches and try again to ensure optimal performance.

Thank you for your understanding and cooperation. Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#427321 Copied

Arka Sarkar

Participant

December 12, 2024 at 21:53

I discovered that the Dokan plugin was deactivated, which gave all vendors limited access to the WordPress dashboard. However, the issue was that they could see all customer orders and there was no option for withdrawal requests. To resolve this, I had to reactivate the plugin, even though the vendor’s “Add Product” page is currently not functioning. Please fix this asap.

#427412 Copied

Luca Rossi

Support staff

December 13, 2024 at 09:22

Hi @Arka Sarkar,

Please don’t update the Dokan plugin to the latest version. It’s not compatible with our XStore theme yet.

We’ve rolled it back again to 3.13.x version.

Can you please check the “Add Products” page again?

Thank you!

#427460 Copied

Arka Sarkar

Participant

December 13, 2024 at 15:33

Did not update just reactivated it to enable withdrew option for sellers but add product page is broken.

#427525 Copied

Luca Rossi

Support staff

December 14, 2024 at 01:35

Dear @Arka Sarkar,

Could you kindly provide us with a vendor account so that we may review it in greater detail?

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

#427558 Copied
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