Luca Rossi

Dear Usama,

We hope this message finds you well.

It seems that the “Show Swatches” option under the Product settings was not enabled earlier. For your reference, here is a screenshot: https://prnt.sc/kmv4CdOlwzCJ.

We have now enabled this setting, and the variation swatches are displaying correctly. You can view the updated display here: https://prnt.sc/uYhFVsu4VoD2.

Could you kindly review it on your end and confirm if everything is working as expected?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @Saleh,

We hope this message finds you well.

The following custom CSS codes are responsible for generating the loading icons on your website:

body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:not(.etheme-elementor-widget-loaded):before,  
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:not(.etheme-elementor-widget-loaded):before,  
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:not(.etheme-elementor-widget-loaded):before,  
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:not(.etheme-elementor-widget-loaded):before,  
.etheme-elementor-lazy-button:before,  
.elementor-widget.etheme-loading:before,  
.elementor-widget.etheme-reloading:before {  
  content: '';  
  display: var(--etheme-element-loader-display, inline-block);  
  position: absolute;  
  width: var(--etheme-elementor-loader-size, 1.5rem);  
  height: var(--etheme-elementor-loader-size, 1.5rem);  
  left: calc(50% - (var(--etheme-elementor-loader-size, 1.5rem) / 2));  
  top: calc(50% - (var(--etheme-elementor-loader-size, 1.5rem) / 2));  
  border: 1px solid var(--etheme-elementor-loader-color, #e1e1e1);  
  border-left-color: var(--etheme-elementor-loader-color-active, #555);  
  border-radius: 50%;  
  -webkit-animation: rotate 0.5s linear infinite;  
          animation: rotate 0.5s linear infinite;  
  z-index: 1;  
} 

You are welcome to modify these custom CSS codes to better suit your specific requirements.

If you have any further questions or need assistance, please don’t hesitate to reach out.

Best regards,
8Theme’s Team

Dear @WinWithWeb,

We hope this message finds you well.

We are currently unable to log in to the admin account. Could you kindly verify and assist us in resolving this issue?

Thank you in advance for your support.

Best regards,
The 8Theme Team

Dear @Khurram Virk,

We hope this message finds you well.

After reviewing the matter, we believe that the custom codes may not be necessary. When links are inserted through the editor or when HTML codes are copied, the rel=”noopener” attribute is automatically added, as demonstrated in the following screenshot:

https://prnt.sc/smXg6io9fO3z

Please let us know if you have any further questions or require additional clarification.

Best regards,
The 8Theme Team

Dear @2347281,

Thank you very much for your payment. We truly appreciate your promptness.

At your earliest convenience, could you kindly set up a staging website? This will allow us to proceed with implementing the custom HTML widget on your website.

Should you have any questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hi @MonnaChu,

1. You can try with this solution: https://wordpress.stackexchange.com/a/139204/22807.

2. Unfortunately, this feature is not available in the backend, you can now put the review with image in frontend only: https://prnt.sc/jVa90nlOexOa.

3. Do you mean add some fake reviews to product?

4. & 6. Please try adding the custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

.single-product textarea#comment {
    height: 100px;
}
.single-product div#respond {
    width: 60%;
}

5. Can you please explain what you want to achieve? Change the styles or something else?

Best Regards,
The 8Theme Team.

Dear @Jennifer,

Thank you for reaching out to us.

We regret to inform you that the feature you inquired about is not currently available in our XStore theme.

If you would like to propose the addition of new features or options, we kindly invite you to share your suggestion on our Taskboard via the following link: https://www.8theme.com/taskboard/. Suggestions that receive significant support from other customers will be carefully reviewed by our development team for potential inclusion in future updates.

Alternatively, if you are interested in a paid customization service, you are welcome to contact the appropriate department through this link: https://www.8theme.com/account/#etheme_customization_panel.

We sincerely appreciate your understanding and thank you for your continued support.

Best regards,
The 8Theme Team

Dear @Khurram Virk,

We hope this message finds you well.

Could you kindly clarify your request? Are you looking to have all the target="_blank" attributes removed from the links?

We would greatly appreciate your guidance to better understand what you aim to achieve.

Thank you for your time and assistance.

Best regards,
The 8Theme Team

Hi @dan,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

body .swiper-entry:not(.swipers-couple-wrapper) .swiper-wrapper {
    cursor: default;
}

Kind regards,
The 8Theme Team

Dear @Dan,

We hope this message finds you well.

Are you referring to this section on the homepage? https://prnt.sc/61eTxOEnxdCz

If so, please navigate to Carousel > Autoplay and set the desired time in seconds. You can refer to this screenshot for guidance: https://prnt.sc/w-Qx-q37ihVO.

We hope this information is helpful. Should you have any further questions, please don’t hesitate to reach out.

Best regards,
The 8Theme Team

Dear @SmartGroup,

We hope this message finds you well.

We would like to inform you that we have enabled some default payment methods from WooCommerce, and they are displaying correctly, as shown in the following screenshot:
https://prnt.sc/KfZX4nuAaSjY.

Regarding the Mollie payment methods, we kindly suggest trying to disable the “Sales Countries” option to see if this resolves the issue:
https://prnt.sc/y_nQHC2EwPZc.

If the issue persists, we recommend reaching out directly to the plugin’s author for further assistance. Please note that issues related to third-party plugins fall outside the scope of the standard support services we provide.

Thank you for your understanding. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @IT-Spectrum,

Thank you for reaching out to us.

We regret to inform you that it is not feasible for the author to ensure compatibility of the theme with all existing plugins.

Should you require any additional customizations tailored to your specific needs, we kindly invite you to submit a request through the following link: https://www.8theme.com/account/#etheme_customization_panel.

We sincerely appreciate your understanding and cooperation in this matter.

Best regards,
The 8Theme Team

Dear @pageantapp,

We hope this message finds you well.

We would like to inform you that we have rolled back the Dokan plugin to version 3.13.1, and everything is functioning as expected.

It appears that the XStore theme is currently not compatible with the latest version of the Dokan plugin. Please rest assured that we will escalate this issue to our development team, and it will be addressed in upcoming updates.

Thank you for your understanding and patience.

Best regards,
The 8Theme Team

Dear @lawrep,

We hope this message finds you well.

We wanted to inform you that we attempted to switch to the 2025 default theme; however, the AfterPay Payment Method is still not appearing on the Checkout page. Please see the screenshot for reference: https://prnt.sc/7g10QwNgls4_.

In this case, we kindly recommend reaching out to the plugin’s author for further assistance, as issues related to third-party plugins fall outside the scope of our standard support policy.

We appreciate your understanding and cooperation in this matter.

Best regards,
The 8Theme Team

Dear @Stanislav Kuchinskii,

We hope this message finds you well.

Could you kindly provide us with access to your WordPress Admin account? This will allow us to thoroughly review the backend and assist you more effectively.

Thank you in advance for your cooperation.

Best regards,
The 8Theme Team