Forum Replies Created

Viewing 30 posts - 1,831 through 1,860 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    January 23, 2025 at 10:14

    Dear @Janina,

    Could you please check again on the new website?

    https://prnt.sc/XvgK0r0-kNQJ

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    January 23, 2025 at 10:10

    Hi @uttam pradhan,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .home h2.elementor-heading-title.elementor-size-default {
        color: #fff !important;
        display: inline;
        border-bottom: solid;
        border-width: 5px;
        border-image: linear-gradient(90deg, #FF5933 0%, #FFB890 50%) 40 40;
        background-color: #232323;
        border-top: 0;
        border-right: 0;
        border-left: 0;
        padding: .2rem .8rem;
        white-space: break-spaces;
        box-decoration-break: clone !important;
        -webkit-box-decoration-break: clone !important;
        font-size: 40px !important;
        line-height: 170%;
    }
    

    https://prnt.sc/b-BxnW4kGH2F

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 23, 2025 at 09:59

    Hi @Oliver,

    We’ve already replied to you in this ticket: https://www.8theme.com/topic/dear-theme-support-we-need-help-with-our-shop/#post-431882.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 23, 2025 at 09:58

    Dear @Oliver,

    We hope this message finds you well.

    To display the minimum price exclusively on the shop/category archive page, please activate the following setting:
    XStore > Theme Options > WooCommerce (Shop) > Shop > Product Design
    For your reference, here is a screenshot: (https://prnt.sc/Gaiq59lufCsY).

    https://prnt.sc/BqNCeQL56SK2

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 23, 2025 at 09:03

    Dear @Mirko,

    The fastest way is using the custom CSS code.

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .single-post #breadcrumb > span:nth-child(2),
    .single-post #breadcrumb > a:nth-child(3){
        display: none;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 23, 2025 at 08:51

    Hi @vinparadise,

    1. The plus and minus color is black on our end: https://prnt.sc/8TQlO24Y49wL.

    2. Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 23, 2025 at 08:28

    Dear @Officina 2.0,

    We hope this message finds you well.

    We wanted to bring to your attention that your website appears to be experiencing loading issues. Please see the screenshot for reference: https://prnt.sc/iqN0b_wcB1Py.

    Could you kindly review and double-check the matter?

    Thank you for your attention to this.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 23, 2025 at 07:30

    Dear @tanersen87,

    Thank you for reaching out to us.

    You may consider trying the following plugins to achieve custom pricing functionality:

    – (https://wordpress.org/plugins/custom-price-for-woocommerce/)
    – (https://woocommerce.com/products/custom-pricing/)

    Please note that any issues or inquiries related to third-party plugins fall outside the scope of our standard support services. For assistance with these plugins, we kindly recommend contacting the respective plugin authors directly.

    Should you have any further questions or require assistance with our products, please don’t hesitate to let us know.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 23, 2025 at 05:22

    Dear @ziga32,

    We hope this message finds you well.

    Please let us know how everything progresses. Should you require any further assistance or have additional questions, do not hesitate to reach out to us. We are here to support you.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 22, 2025 at 08:51

    Dear @ziga32,

    We hope this message finds you well.

    We have thoroughly reviewed the error logs in cPanel but were unable to identify any issues related to the XStore theme code or the Wishlist functionality.

    Could we kindly request your assistance in reaching out to your hosting provider’s support team to help debug and trace the root cause of this 403 error? As this appears to be a server-side issue, their expertise would be invaluable in resolving it.

    Thank you in advance for your cooperation and support.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 22, 2025 at 08:19

    Dear Janina,

    We hope this message finds you well.

    The notification you mentioned originates from the WebinarPress Pro plugin. We wanted to inform you that the issue has already been addressed, and the text should now be properly translated.

    For your reference, please find a screenshot here: [https://prnt.sc/fV4onfAOGM8W](https://prnt.sc/fV4onfAOGM8W).

    Should you have any further questions or require additional assistance, please don’t hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 22, 2025 at 05:38

    Dear Saleh,

    We hope this message finds you well.

    Could you kindly provide the admin account credentials along with the website URL? Additionally, we would appreciate it if you could disable the cache plugin.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 21, 2025 at 13:38

    Hi @Creatica,

    We’ve added this custom code under functions.php file and the sale label is changed:

    
    add_filter('et_option_sale_icon_text', '_n2t_et_option_sale_icon_text', 999);
    add_filter('et_option_product_sale_label_text_et-desktop', '_n2t_et_option_sale_icon_text', 999);
    function _n2t_et_option_sale_icon_text(){
        return 'ПРОМО';
    }
    

    https://tinyurl.com/2985vqkp

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 21, 2025 at 13:23

    Hi @MAHDAR,

    Can you please try adding this custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS?

    
    body .nav-sublist-dropdown.etheme-elementor-nav-menu--dropdown.etheme-elementor-nav-menu--dropdown-stretched.etheme-elementor-nav-menu--dropdown-mega {
        top: 60px;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    January 21, 2025 at 11:42

    Dear @VAPOR BROS,

    The quantity discounts is not compatible with the Yith Product Bundles plugin.

    We highly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea garners sufficient support from other customers, our development team will carefully evaluate the possibility of including it in a future update.

    For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our Customization Panel at https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services are subject to additional charges.

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 21, 2025 at 10:44

    Hi @novagyan,

    We couldn’t reproduce this issue on our end.

    Could you please update all your plugins to the latest version?

    And we also recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
    Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Avatar: Justin
    Luca Rossi
    Support staff
    January 21, 2025 at 09:42

    Dear @k7389,

    We hope this message finds you well.

    We have implemented a custom CSS code to adjust the z-index of the header. As a result, everything now appears to be functioning as expected.

    Could you kindly review the changes on your end and confirm if everything looks good?

    Thank you for your time and assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 21, 2025 at 07:47

    Dear @saleh,

    Did you try with this custom CSS code already?

    https://www.8theme.com/topic/skeleton-loading-skeleton-loading-skeleton-loading/#post-428013

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 21, 2025 at 07:08

    Dear @martijntje,

    We hope this message finds you well.

    We would like to inform you that we have activated the XStore child theme for testing purposes, and we are pleased to report that the issue has been resolved.

    In light of this, we kindly recommend reviewing your custom CSS codes under XStore > Theme Options > Theme Custom CSS. Additionally, please double-check the typography settings, specifically the font-weight and font-family configurations, to ensure everything is in order.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 20, 2025 at 15:56

    Dear Den,

    We hope this message finds you well.

    Could you kindly review the system once more to ensure everything is functioning correctly? If everything is in order, we would greatly appreciate it if you could disable the DEBUG mode.

    Thank you for your assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 20, 2025 at 14:30

    Hi @sefat,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .etheme-product-grid-item.outofstock a.button.etheme-product-grid-button {
        width: 100%;
        margin-top: 10px;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 20, 2025 at 14:26

    Dear @MAHDAR,

    We hope this message finds you well.

    To adjust the padding of the Mega Menu, you simply need to edit the Mega Menu and add the desired padding to the container. You can access the relevant settings here:
    (https://new.fendo.ch/wp-admin/post.php?post=259&action=elementor)
    (https://tinyurl.com/2xo3pz5h)

    Additionally, I understand that you would like the spacing of the Mega Menu to match the example shown in the image you will upload.

    Could you kindly confirm if you would prefer the Mega Menu to sit below the header instead of overlapping it?

    Thank you for your clarification, and please let us know if you need further assistance.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 20, 2025 at 13:52

    Dear @Sefat,

    We hope this message finds you well.

    It seems there might be a cache-related issue. Here is how it appears on our end: (https://tinyurl.com/27h3yoqe). Could you kindly purge all the caches and check again?

    Additionally, regarding the single product page, we have re-added the Waitlist button element below the “Add to Cart” form: (https://tinyurl.com/22t9ouzc). Could you please confirm if it was removed from the single product builder?

    Thank you for your attention to this matter. Please let us know if you need further assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 20, 2025 at 10:55

    Dear @Abhijeet Kumar,

    We hope this message finds you well.

    We would like to kindly bring to your attention that the issue should now be resolved under the “Content” tab:

    https://prnt.sc/I5cO10Ujefpo

    We have updated the value to 6, and as a result, we are now able to scroll down and view more products in the cart quick view:

    https://prnt.sc/gF404D9xJpBR

    Could you please review this once again at your earliest convenience?

    Thank you for your time and assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 20, 2025 at 10:27

    Dear @lawrep,

    We hope this message finds you well.

    We wanted to inform you that we have added the following custom CSS code:

      
    @media (max-width: 600px) {  
        .wcf-embed-checkout-form.wcf-embed-checkout-form-instant-checkout .woocommerce .wcf-order-review-toggle {  
            margin: 0;  
            border-top-left-radius: 4px;  
            border-top-right-radius: 4px;  
            border: 1px solid #111;  
        }  
    
        .wcf-ic-layout-right-column {  
            display: none !important;  
        }  
    }  
    

    Could you kindly review it again and let us know if it resolves the issue?

    Regarding the second point you raised:

    When inputting the billing details, it automatically zooms in, which is not desirable for me.

    This behavior is related to the mobile browser itself, and unfortunately, we are unable to address it through custom CSS.

    Thank you for your understanding. Please feel free to reach out if you have any further questions or concerns.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 20, 2025 at 08:22

    Dear @Abdul Moiz,

    We sincerely apologize for the delayed response, as we have been managing a high volume of tickets alongside the weekend.

    Thank you for your update. Regarding your observation:

    “Okay, thanks for the update, but to let you know that even individual delete sometimes doesn’t work as shown in the video, in addition to the bulk operations.”

    We have tested the delete buttons, and they appear to be functioning correctly now. Could you kindly confirm if this issue has been resolved on your end as well?

    Please note that we are still actively working on addressing the issue with the bulk delete feature.

    Thank you for your patience and understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 20, 2025 at 07:24

    Dear Den,

    We hope this message finds you well.

    Could you kindly assist us by adding the following code snippet to the wp-config.php file located in the root directory of your website?

      
    // Enable WP_DEBUG mode  
    define( 'WP_DEBUG', true );  
    // Enable Debug logging to the /wp-content/debug.log file  
    define( 'WP_DEBUG_LOG', true );  
    // Disable display of errors and warnings  
    define( 'WP_DEBUG_DISPLAY', false );  
    @ini_set( 'display_errors', 0 );  
    

    For further details, you may refer to the official WordPress documentation here: (https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/).

    Thank you in advance for your support. Please feel free to reach out if you have any questions or need additional clarification.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 20, 2025 at 06:55

    Dear @Abhijeet Kumar,

    We kindly request you to try implementing the suggestions provided in our previous response.

    Thank you for your attention.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    January 20, 2025 at 06:41

    Hi @Janina,

    – On the left side there are radiobuttons, which should be shown as a list, so the line begins with the radio button (“Ja, ich benötige… Nein, ich benötige…”).

    – The HTML structure doesn’t allow us to make them display as list. But we can achieve like this: https://prnt.sc/-mdYnIjl5WDS. Please try adding this custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    p#fortbildungspunkte__field span.woocommerce-input-wrapper {
        display: flex;
    }
    

    – On the right side there is a little cross to show the quantity, which I don’t want to show. But with CSS I cannot disable this icon. The quantity option is already disabled, so the counter is not shown, but the cross is still there.

    – Please add this custom CSS code also:

    
    .woocommerce-checkout .cart_item.st-item-meta .product-name span.woocommerce-Price-amount.amount {
        background-color: #fff;
        margin-left: -15px;
    }
    

    – Where do I find the legal texts of the checkout page, to change the text a little bit?

    – Those texts are coming from Germanized für WooCommerce plugin. Please take a look at the settings of this plugin.

    – Unfortunately not all altert texts in the checkout are customizable. I use the loco translate plugin with “formal german” and find most of the texts, but changes are not shown.

    Please add this custom code under functions.php file locates in your child theme:

    
    function n2t_text_strings( $translated_text, $text, $domain ) {
    	switch ( $translated_text ) {
    		case 'You cannot add another "%s" to your cart.' :
    			$translated_text = 'Du kannst keinen weiteren "%s" zum Warenkorb hinzufügen.';
    			break;
    	}
    	return $translated_text;
    }
    add_filter( 'gettext', 'n2t_text_strings', 20, 3 );
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    January 20, 2025 at 05:43

    Dear @Creatica,

    We hope this message finds you well.

    Could you kindly provide us with your FTP account details? This will allow us to add the necessary custom code to assist you further.

    Thank you in advance for your cooperation.

    Best regards,
    The 8Theme Team

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Viewing 30 posts - 1,831 through 1,860 (of 5,361 total)
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