Luca Rossi

Hi @Tal,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

body.rtl .swiper-button-prev.swiper-custom-left {
    left: auto !important;
    right: 0 !important;
}
body.rtl .swiper-button-next.swiper-custom-right {
    left: 0 !important;
    right: auto !important;
}

Kind regards,
The 8Theme Team

Dear @Saleh,

We kindly request that you refrain from replying to your own tickets, as doing so will move your ticket to the bottom of the queue.

Please rest assured that our team is actively reviewing your inquiry and will get back to you shortly.

Thank you for your understanding.

Best regards,
The 8Theme Team

Dear @tony83,

We kindly recommend disabling all third-party plugins that are not included with XStore. You can find the list of included plugins here: (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Once you have done this, please clear your browser’s cache and check if the issue persists. It is possible that one of the additional plugins may be causing the problem.

If the issue continues, we suggest switching to the Parent Theme if you are currently using the Child Theme on your site. After clearing the cache, please test again. Additionally, we recommend performing the same test using the default WooCommerce theme, Storefront. The issue might be related to custom code within your Child Theme.

Please let us know the results of these tests so we can assist you further.

Best regards,
The 8Theme Team

Dear Uttam Pradhan,

Thank you for reaching out to us.

We would like to inform you that the star rating functionality is currently not supported for blog posts. To implement this feature, we recommend using third-party plugins such as:

– (https://wordpress.org/plugins/rate-my-post/)
– (https://wordpress.org/plugins/wp-postratings/)

Please note that any issues or inquiries related to third-party plugins fall outside the scope of the standard support services we provide. For assistance with these plugins, we kindly suggest reaching out directly to the respective plugin authors.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @Uttam Pradhan,

We hope this message finds you well.

Kindly take a moment to review the settings provided in the following screenshot: (https://prnt.sc/62ip8JEgqxNu).

Additionally, please find the corresponding result here: (https://prnt.sc/jdhRWarZvP6A).

Should you have any questions or require further clarification, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Raj,

We hope this message finds you well.

In this case, you simply need to edit your footer and add the text element. Could you please let us know if you are currently facing any specific issues or challenges with this process? We would be happy to assist you further.

Best regards,
The 8Theme Team

Hello @GuidoT

Thank you for reaching out to us.

We understand that you would like to set up two separate pages on your website where customers can:

1. Purchase individual products
2. Purchase bundled products

Creating categories such as “Individual” and “Bundle” is a great starting point. To achieve your desired setup, you can follow these steps:

1. Assign Products to Categories:
– Ensure that your individual products are assigned to the “Individual” category and your bundled products are assigned to the “Bundle” category. You can do this by editing each product and selecting the appropriate category.

2. Create Separate Pages for Each Category:
– You can create two pages, one for “Individual Products” and another for “Bundled Products.”
– On each page, you can use a product grid or category-specific shortcode (depending on your theme or page builder) to display only the products from the respective category(https://prnt.sc/iAzMexPvhzs_).

3. Menu Navigation:
– To make it easier for your customers to navigate, you can add these pages to your website’s menu, labeling them as “Individual Products” and “Bundled Products.”

If you need further assistance with setting this up or have any specific questions about your theme’s functionality, please feel free to share more details or provide access to your website’s backend (if applicable). We’re happy to guide you through the process.

Best Regards,
8Theme’s Team

Dear @APDcreations,

Could you kindly resend the admin account details to us? Unfortunately, the current credentials provided in the private content are no longer functioning.

We appreciate your assistance and look forward to your prompt response.

Best regards,
The 8Theme Team

Dear Mr. Khandelwal,

We hope this message finds you well.

We wanted to bring to your attention how your website appears on our end. You can view the screenshot here: (https://tinyurl.com/29635u9u).

We kindly recommend checking your website using standard browsers such as Google Chrome, Firefox, or Safari, rather than third-party application browsers (e.g., Messenger, Telegram, etc.).

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Oliver,

Thank you for reaching out to us.

To add a new custom field to the checkout page, you may consider using the following plugins:

– (https://wordpress.org/plugins/woo-checkout-field-editor-pro/)
– (https://wordpress.org/plugins/woocommerce-checkout-manager/)

Please note that any issues related to third-party plugins should be directed to the respective plugin authors, as they fall outside the scope of the standard support services we provide.

Should you have any further questions or require assistance, please feel free to let us know.

Best regards,
The 8Theme Team

Dear @novagyan,

We hope this message finds you well.

We kindly request your assistance in completely disabling all cache systems on your hosting environment. It appears that the cache system may be conflicting with the Elementor plugin when generating custom CSS codes.

Your support in resolving this matter would be greatly appreciated.

Thank you in advance for your cooperation.

Best regards,
The 8Theme Team

Hi @Mirko,

Please try adding this custom code under functions.php file locates in your child theme:

function n2t_text_strings( $translated_text, $text, $domain ) {
	switch ( $translated_text ) {
		case 'Related posts' :
			$translated_text = 'Related News';
			break;
	}
	return $translated_text;
}
add_filter( 'gettext', 'n2t_text_strings', 20, 3 );

Hope it helps!

Dear @TheOne,

We hope this message finds you well.

We have noticed that you are currently using the WP-Rocket plugin. To assist with troubleshooting, we kindly request that you temporarily disable the plugin and check the issue again.

Thank you for your cooperation and understanding. Should you have any questions or require further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Glad to hear everything is working fine now.

If you need anything else please let us know.

Best regards,
The 8Theme Team

Dear @MAHDAR,

We have noticed that the mega menus are displayed only when hovering over the menu items. To improve the overall design and functionality, we kindly request that you remove the bottom padding of the header. This adjustment will help reduce the spacing between the header and the mega menu for a more seamless appearance.

For your reference, please find the relevant screenshots below:
– https://prnt.sc/VVB78p8VIysv
– https://prnt.sc/vhUZe4mHxa5E

We hope this suggestion is helpful. Please let us know if you need any further clarification or assistance.

Best regards,
The 8Theme Team