We are not getting emails once the order is placed plz guide

This topic has 6 replies, 4 voices, and was last updated 2 weeks, 5 days ago ago by Andrew Mitchell

  • Avatar: Abhinandan
    Abhinandan
    Participant
    January 13, 2025 at 18:03

    we are not getting emails once the order is placed plz guide

    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 14, 2025 at 07:00

    Hello, Abhinandan,

    Thank you for contacting us and for using XStore.

    Please read this article – https://woocommerce.com/document/email-faq/

    Check how emails work when our email builder is disabled (XStore > Email Builder).

    Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
    Let us know the results of the tests.

    We strongly recommend that you create a complete backup of your site before proceeding with these steps.

    If the issue continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
    We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    Avatar: Abhinandan
    Abhinandan
    Participant
    January 25, 2025 at 12:33

    AFTER HARD TRIES AND RESEARCH, I FEEL LIKE STUCKED.

    PLZ HELP ME HERE ARE SOME SCREENSHOTS OF DIFFERENT PAGES. I LINKED MAILCHIMP FORM ID IS ALSO SAME. STILL COULDNT RECIEVE ORDER EMAILS.

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    Avatar: Justin
    Luca Rossi
    Support staff
    January 25, 2025 at 13:16

    Dear Abhinandan,

    We hope this message finds you well.

    We kindly request you to ensure that the mail function is not disabled on your hosting service. If needed, you may contact your hosting provider’s support team to verify this.

    In case the mail function is disabled, we recommend using the WP Mail SMTP plugin to send emails. You can find the plugin here: [WP Mail SMTP](https://wordpress.org/plugins/wp-mail-smtp/).

    Additionally, we would appreciate it if you could provide us with temporary WP-Admin access to review your settings. To do so, please create a new user account with an administrator role via your WordPress Dashboard. Once the account is created, you may securely share the username and password with us through the Private Content section provided for this purpose.

    Thank you for your cooperation. Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Abhinandan
    Abhinandan
    Participant
    January 28, 2025 at 10:17

    it was smtp error, installed plugin, solved now….thanks

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 28, 2025 at 10:17

    Dear Abhinandan,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

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