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[Support checking the order section] – The order section of my website is reporting an error. Please

This topic has 7 replies, 2 voices, and was last updated 4 months ago ago by Luca Rossi

Tạ Xuân Thanh

Participant

January 3, 2024 at 09:31

Hello, the ordering section of my website is having an error. Please help me check!

Please, contact administrator
for this information.

#378398 Copied Theme version: 9.2.5

6 Answers

Luca Rossi

Support staff

January 3, 2024 at 10:58

Dear Tạ Xuân Thanh,

We hope this message finds you well.

We have noticed a potential issue with the configuration of the shipping zone on your platform. To ensure that everything is set up correctly, we kindly ask that you refer to the following article for detailed guidance: [Setting Up Shipping Zones](https://woo.com/document/setting-up-shipping-zones/).

Please review the provided documentation at your earliest convenience to verify the accuracy of your current settings.

If it doesn’t helps, please provide us with your WordPress Admin account & password so we can take a closer look.

Best regards,
The 8Theme Team

#378406 Copied

Tạ Xuân Thanh

Participant

January 3, 2024 at 15:12

Hello support team,
I have set up shipping and payment methods. However, this error still cannot be resolved. Please log in to your admin account to check for me.
Thank you!

Please contact administrator
for this information.

#378439 Copied

Luca Rossi

Support staff

January 3, 2024 at 15:46

Dear Tạ Xuân Thanh,

We are writing to inform you that we have encountered an HTTP 500 Internal Server Error while attempting to process an order. The issue has been documented with a screenshot available at the following link: https://prnt.sc/N0pDQtaulGvg.

To facilitate a prompt resolution, we kindly request that you provide us with the necessary FTP account credentials. Specifically, we require the following information:

– FTP Hostname
– FTP Username
– FTP Password

Your prompt attention to this matter would be greatly appreciated, as it will enable us to address the issue swiftly and ensure a seamless experience for our users.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

#378444 Copied

Tạ Xuân Thanh

Participant

January 3, 2024 at 16:54

Hello, I have sent my account in private area, please help me fix this problem soon. Thank you!

Please contact administrator
for this information.

#378451 Copied

Tạ Xuân Thanh

Participant

January 4, 2024 at 01:07

January 3, 2024 at 16:54
Hello, I have sent my account in private area, please help me fix this problem soon. Thank you!

Please contact administrator
for this information.

#378483 Copied

Luca Rossi

Support staff

January 4, 2024 at 08:56

Dear Tạ Xuân Thanh,

We are writing to inform you of a technical issue we encountered with the WooCommerce GSheetConnector plugin. Upon investigation, we discovered an error, the details of which have been included in the Private Content section for your review.

To mitigate the issue and ensure the continued smooth operation of our services, we have temporarily disabled the plugin. As a result, all functionalities have been restored and are currently performing optimally.

We kindly suggest that you reach out to the plugin’s author to address and resolve the error. Your prompt attention to this matter would be greatly appreciated to prevent any future disruptions.

Should you require any further assistance or information from our end, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#378511 Copied
Tagged: error troubleshooting, online store assistance, order section support, website order issue, woocommerce order error, wordpress ecommerce help, wordpress woocommerce templates
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