Forum Replies Created

Viewing 30 posts - 5,101 through 5,130 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    February 17, 2024 at 08:30

    Hi @TronShop,

    It seems you accidently deleted the custom CSS codes for the radius, our custom CSS codes are not related to the radius. In this case, you can add this to make the border radius back on the product images:

    
    .content-product .product-image-wrapper {
        border-radius: 15px !important;
    }
    

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 16, 2024 at 17:27

    Hi @TronShop,

    Please update the custom CSS codes to this:

    
    .archive .content-product .price,
    .upsell-products .content-product .price,
    .related-products .content-product .price {
      font-family: "Inter", Sans-serif;
      font-size: 16px;
      font-weight: 600;
      color: #994545;
    }
    
    .archive .product-view-light .button-switch,
    .upsell-products .product-view-light .button-switch,
    .related-products .product-view-light .button-switch {
      display: none !important;
    }
    .archive .product-view-light .product-details,
    .upsell-products .product-view-light .product-details,
    .related-products .product-view-light .product-details {
      padding-bottom: 0;
    }
    

    Let us know how it goes!

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 16, 2024 at 17:11

    Dear Mazravva,

    We regret to learn that you are experiencing difficulties.

    To assist you effectively, we kindly request that you perform the following steps:

    1. Please conduct a test for any plugin conflicts that may be occurring.
    2. Temporarily switch to the Twenty Twenty-Four theme to determine if the issue persists.
    3. Consider downgrading WooCommerce to a previous version to see if this resolves the problem.

    If it still doesn’t help, please provide us with your WordPress admin & FTP access:
    – WP Admin account, WP Login URL, WP Password.
    – For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    We appreciate your cooperation and patience in this matter. Should you require further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 16, 2024 at 16:54

    Dear @macamrstudios,

    We are pleased to inform you that we have successfully implemented the following custom CSS code within the “Theme Options > Theme Custom CSS > Mobile” section of your website:

    
    .content-product .product-content-image img {
        height: auto !important;
        width: auto !important;
    }
    .swiper-wrapper {
        align-items: center;
    }
    

    As a result of this update, the product images should now be displayed correctly on mobile devices. We kindly request that you review the changes at your earliest convenience to ensure that everything appears as expected.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 16, 2024 at 15:01

    Dear TronShop,

    We kindly request that you implement the following custom CSS code by navigating to Theme Options, then selecting Theme Custom CSS, and finally entering the code into the Global CSS section:

    
    .archive .content-product .price {
        font-family: "Inter", Sans-serif;
        font-size: 16px;
        font-weight: 600;
        color: #994545;
    }
    
    .archive .product-view-light .button-switch {
        display: none !important;
    }
    .archive .product-view-light .product-details {
        padding-bottom: 0;
    }
    

    Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 16, 2024 at 14:01

    Dear @ziga32,

    We are pleased to inform you that we have made some updates to the custom codes, resulting in the functionality of the swatch colors being restored.

    Kindly take a moment to review the changes at your earliest convenience.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 16, 2024 at 13:41

    Hi @ecompro34,

    PHP Fatal error: Uncaught Error: Failed opening required ‘/srv/htdocs/wp-content/themes/xstore/framework/customizer/theme-options/config/config.php’

    This error is related to this file is missing, we guess the theme could be broken already.

    Furthermore, we would like to request temporary administrative access to your website’s wp-admin and FTP to perform the necessary support and maintenance tasks. To facilitate this, please create a new user account with administrative privileges in your WordPress Dashboard and securely provide the login credentials through the Private Content section.

    For FTP access, we require the following information: FTP host, FTP username, FTP password, FTP port, and the type of FTP encryption being used. Should you need assistance in obtaining these details, we recommend contacting your hosting provider for guidance.

    Please be assured that we treat all provided credentials with the highest level of confidentiality and care.

    We are grateful for your cooperation and look forward to resolving the issue promptly.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 16, 2024 at 10:48

    Dear Macamr Studios,

    We hope this message finds you well.

    We are reaching out to seek clarification on a matter concerning the display of product images on our platform. We have observed some inconsistencies and would greatly appreciate your expertise in identifying the issues at hand.

    For your reference, please find below the links to the screenshots that illustrate how the product images are currently appearing on our end:

    – [Screenshot 1](https://prnt.sc/PkQ28TT2Il6R)
    – [Screenshot 2](https://prnt.sc/DapWmJ4iX6Wj)

    We would be grateful if you could provide us with a detailed explanation of the potential causes of these discrepancies and any recommended solutions.

    Thank you for your attention to this matter. We look forward to your prompt response.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 16, 2024 at 09:46

    Dear TronShop,

    We are pleased to inform you that we have implemented some custom CSS codes, and as a result, the cart icon is now displaying correctly.

    Could you kindly take a moment to review this at your earliest convenience?

    Best Regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    February 16, 2024 at 08:09

    Hi @TronShop,

    1. Disappearance of the Shopping Cart Icon on Mobile Devices: We have observed that the shopping cart icon is not appearing on mobile devices. Please conduct tests and verify this issue.

    This issue happens on iPhone only, we’re taking a closer look on this and get back to you shortly.

    2. Inconsistency in Text Size for Items: As you can see in the attached screenshots, the text for each item varies in size, which affects the aesthetics and user experience. We would like to know how to edit each module to standardize the text size. It is important to note that several of these modules are default in the template and cannot be modified in the standard theme editing area.

    We’ve changed the font-size of Wishlist button 1.14rem(https://prnt.sc/8fS_fNiUJscn) and also added this custom CSS under Theme Options > CSS > Theme Custom CSS > Global CSS:

    
    .single-product p.sales-booster-live-viewing {
        font-size: 1.14rem;
    }
    .single-product h2.products-title.upsell-products-title {
        --h2-size-proportion: 2.5;
    }
    

    Now the text size is same per your request.

    3. Default Language of the Template: Currently, all items and titles appear in English, but our standard language is Spanish. We would like to set Spanish as the default language for all modules. Subsequently, we can use the recommended plugin to translate into English, German, French, and Italian. However, it is crucial that the standard language be Spanish. (The form modules are in Spanish because we created them, but the title and observation modules in each checkout step are default and in English).

    We suggest you to use the LocoTranslate plugin. It’s good and easy to use to translate all the texts to Spain: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/. If you’re going to use multi-languages in your website, we suggest WPML plugin: https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/.

    4. Optimization of Space on Mobile Devices: In the mobile browsing experience, we have noticed that the dropdown menu and shopping cart take up too much screen space. We want these elements to be more minimalist and occupy less space. We believe this can be achieved by reducing the global font size throughout the site. Could you please advise us on how we can improve this user experience?

    Do you mean to reduce the width of mini-cart content & dropdown menu? Please add the following custom CSS:

    
    .et-off-canvas-wide > .et-mini-content {
        max-width: 250px;
    }
    .et-off-canvas > .et-mini-content {
        max-width: 250px;
    }
    

    We trust that these adjustments will enhance the user experience on mobile devices.

    Should you require further assistance or have any additional questions, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 16, 2024 at 05:14

    Dear Mihalis,

    We are pleased to inform you that we have successfully created a global footer for your website, which can be accessed at the following URL: https://***.gr/wp-admin/post.php?post=2987&action=elementor

    Upon investigation, we discovered that the inability to edit the footer using Elementor was due to a conflict with the YYDevelopment – Tag Manager – Header, Body, and Footer plugins. To resolve this issue, we have temporarily disabled the conflicting plugin, and we are happy to report that the functionality has been fully restored.

    At your earliest convenience, could you kindly review the updated footer to ensure it meets your expectations?

    We appreciate your attention to this matter and look forward to your feedback.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 16, 2024 at 04:37

    Hi @ziga32,

    We tried to login with this admin account but it didn’t work anymore.

    Can you please double check?

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    February 15, 2024 at 16:28

    Dear @ziga32,

    We would like to suggest that you insert the following snippet of code into the functions.php file located within your child theme:

    
    function n2t_custom_js() {
        ?>
        <script>
            jQuery(document).ready(function($){
                $('.st-swatch-preview li').removeClass('sten-li-disabled');
                $('.st-swatch-preview li span').removeClass('sten-disabled');
                $(document).on('click', '.st-swatch-preview li', function(){
                    $('.st-swatch-preview li').removeClass('sten-li-disabled');
                    $('.st-swatch-preview li span').removeClass('sten-disabled');
                })
            });
        </script>
        <?php
    }
    add_action( 'wp_footer', 'n2t_custom_js', 999 );
    

    We trust that this code will be beneficial for your needs. Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 15, 2024 at 10:46

    Dear Mihalis,

    We hope this message finds you well.

    1. Upon reviewing your website, we have noticed that the current theme and plugins are not up to date. We kindly request that you proceed with updating them to their latest versions to ensure optimal performance and security. Please ensure that you create a backup of your website prior to initiating the update process.

    2. We would like to bring to your attention that website speed can be influenced by several factors, including but not limited to:

    – The loading time of scripts
    – The loading time of images
    – The number of active plugins
    – The server response time

    To enhance your website’s performance, we recommend considering the WP-Rocket plugin, which is designed to improve loading times and overall efficiency. For more information on how to optimize WP-Rocket settings with XStore, please visit the following link: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

    We trust that these suggestions will be beneficial for your website. Should you require any further assistance or have any questions, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 15, 2024 at 05:48

    Hello @ziga32

    Thank you for reaching out to us with your query. We understand that you would like to know if it is possible to click on a product swatch on archive pages to preview the color, even when the color option is currently unavailable.

    We would like to inform you that our theme is designed to show the available color swatches for quick reference. However, if a color is not available, it typically cannot be selected or previewed. This is to ensure a clear and accurate shopping experience for our customers, helping to avoid any confusion regarding the availability of products.

    If you want to hide the out-of-stock product swatches, please navigate to WooCommerce > Settings > Products > Inventory > check on Hide out of stock items from the catalog:

    https://prnt.sc/p8wDaougRT83

    If you have any further questions or if there is anything else we can assist you with, please do not hesitate to contact us. We are here to help!

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 14, 2024 at 14:09

    Dear TronShop Team,

    We hope this message finds you well.

    We would like to inform you that we have been utilizing MacOS Sonoma Version 14.3.1 (23D60) for our video recording processes. We have verified that the Theme Options are functioning as expected. For your convenience and review, please find below the links to the videos demonstrating the Theme Options in action on both Chrome and Safari browsers:

    – For Chrome: [Video Demonstration on Chrome](https://www.awesomescreenshot.com/video/24932136?key=f23b8eeea5d5f9af26e8481a29a0bf35)
    – For Safari: [Video Demonstration on Safari](https://www.awesomescreenshot.com/video/24932338?key=92bfca42ff9c085e35d8bdfbd68c5ff3)

    Should you require any further assistance or have any questions, please do not hesitate to contact us.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 14, 2024 at 13:24

    Hi @goducks,

    Are you not going to add the image for each variation product? If yes, you don’t have to enable the Variation Gallery option:

    https://prnt.sc/cZV3JycQS2js

    After disabled the Variation Gallery option, all the gallery of products are working fine now.

    https://unitedfloorsvictoria.ca/product/allure-5441-multi-27-wide-runner/
    https://unitedfloorsvictoria.ca/product/allure-5506-gold-27-wide-runner/
    https://unitedfloorsvictoria.ca/product/abruzzo-11100-stone/

    Kind Regards,
    8theme team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 14, 2024 at 08:14

    Dear TimN2408,

    We hope this message finds you well.

    We would like to inform you that you have the option to entirely remove the lazyload library from your website. To do so, kindly insert the following custom code into the functions.php file within your child theme:

    
    add_action('wp_enqueue_scripts', 'n2t_wp_enqueue_scripts', 100);
    function n2t_wp_enqueue_scripts(){
        wp_dequeue_script('jquery_lazyload');
        wp_deregister_script('jquery_lazyload');
    }
    

    We trust that this solution will be beneficial for your needs. Should you require any further assistance, please do not hesitate to reach out.

    Warmest regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 11, 2024 at 16:24

    Dear @razr1911,

    We regret to inform you that the display of vendor information on the product page is not possible without the integration of the Dokan plugin.

    We kindly ask that you consider submitting this as a feature request for future updates of our theme. Your input is valuable, and we encourage you to share your suggestion on our task board at the following link: https://www.8theme.com/taskboard/

    We appreciate your understanding!

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 10, 2024 at 14:53

    Hi @TimN2408,

    As we said in the previous replies, the Delay Javascript feature is not compatible with XStore for now.

    If you activate Delay Javascript feature, the burger menu will not work. We’ve deactivated that function and now everything is working fine.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 10, 2024 at 14:44

    Dear TimN2408,

    We are pleased to inform you that we have recently updated the CSS selectors and unique keywords for the “Defer JavaScript” and “Delay JavaScript” features.

    Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 10, 2024 at 09:08

    Dear Rodlens Hora,

    We hope this message finds you well.

    We would like to guide you through the process of limiting the number of tags displayed in the product tag cloud on your website. To achieve this, kindly insert the following code snippet into the functions.php file located within your child theme directory:

    
    function n2t_topic_count_text( $count ) {
        /* translators: %s: product count */
        return sprintf( _n( '%s product', '%s products', $count, 'woocommerce' ), number_format_i18n( $count ) );
    }
    
    add_filter('woocommerce_product_tag_cloud_widget_args', 'n2t_woocommerce_product_tag_cloud_widget_args', 100);
    function n2t_woocommerce_product_tag_cloud_widget_args() {
        return array(
            'taxonomy'                  => 'product_tag',
            'topic_count_text_callback' => 'n2t_topic_count_text',
            'number'                    => 10,
            'orderby'                   => 'count',
            'order'                     => 'DESC',
            'show_count'                => 3,
            'smallest'                  => 10,
            'largest'                   => 22,
            'unit'                      => 'px',
        );
    }
    

    Once you have added the code, please proceed to the Widgets section of your WordPress dashboard. There, you should add the Product Tag Cloud widget to the Shop Sidebar. For your convenience, here are the visual guides to assist you:

    – [Widget Addition Guide 1](https://prnt.sc/S1sjXuxEIEOH)
    – [Widget Addition Guide 2](https://prnt.sc/17R_IDP69Jcr)

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 10, 2024 at 07:51

    Dear Shivas-Irons,

    We hope this message finds you well.

    Upon a thorough review of your website, we have identified the presence of multiple malware instances, as well as modifications to some WordPress core files. For your reference, please see the screenshot provided here: https://prnt.sc/jHq8H1uIMLlM.

    Our investigation suggests that the following plugin may be the source of these security concerns: https://prnt.sc/AQ3CXZQAggVZ.

    To address and rectify these critical issues, we strongly recommend that you reach out to the Sucuri team, specialists in website security. They offer a comprehensive security platform that can assist in the removal of the malware and restoration of your website’s integrity. You can contact them via their website: https://sucuri.net/website-security-platform/.

    Please do not hesitate to take immediate action to ensure the safety and security of your online presence.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 10, 2024 at 07:07

    Dear @razr1911,

    We would like to inform you that the Dokan Lite plugin is entirely complimentary and does not require the purchase of a license. You can access and use this plugin without any associated costs.

    For your convenience, we have provided a link to a helpful resource that outlines the integration process of the Dokan Multivendor plugin with the XStore theme: https://www.8theme.com/documentation/docs/dokan-multivendor-plugin-with-xstore-theme/

    Once you have successfully installed and activated the Dokan plugin, please refer to the instructions provided in our previous correspondence. Following these steps will ensure that vendor information is appropriately displayed on the product page.

    Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 9, 2024 at 14:15

    Dear @razr1911,

    We hope this message finds you well.

    We have recently conducted a review of your website and it appears that the Dokan plugin may not be installed or activated at this time. To ensure full functionality and to display vendor information on the product page, we kindly request that you proceed with the installation of the Dokan plugin.

    Once installed, please navigate to the Dokan settings page. There, you should find an option that enables you to show vendor information on the product page. For your convenience, we have provided a screenshot illustrating this setting:

    [https://prnt.sc/YzSq-lcJ7cYq](https://prnt.sc/YzSq-lcJ7cYq)

    We trust this will assist you in enhancing your website’s capabilities. Should you require any further guidance or support, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 9, 2024 at 13:12

    Dear @jojoexpress,

    We kindly suggest utilizing the following code as an alternative solution:

    
    function check_product_already_in_cart() {
    	if ( is_product() ) {
    		global $woocommerce;
    		$product_id = get_the_ID();
    		foreach ( $woocommerce->cart->get_cart() as $cart_item_key => $values ) {
    			$_product = $values['data'];
    			if ( $_product->get_id() == $product_id ) {
    				?>
                    <script>
                        jQuery(document).ready(function($){
                            $('.single-product form.cart').find('button.single_add_to_cart_button').text('Already In Cart').prop('disabled', true);
                        });
                    </script>
    				<?php
    				break;
    			}
    		}
    	}
    }
    add_action( 'wp_footer', 'check_product_already_in_cart', 999 );
    

    Please note that any further customization falls outside the parameters of the support we are able to provide. However, if you wish our developers team can personally assist you via our customization service (paid). To get started, please follow this link to send us your requirements – https://www.8theme.com/account/#etheme_customization_panel , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
    Customize your website to suit your needs and make it stand out with our expert dev team.

    We appreciate your understanding in this matter.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 9, 2024 at 13:04

    Dear TimN2408,

    We would like to acknowledge that we have diligently added all the scripts associated with the XStore theme and the ET-Core-Plugin to the ‘Exclude scripts from defer’ and ‘Exclude scripts from delay’ fields. Despite these efforts, we regret to inform you that the JavaScript error messages persist:

    https://prnt.sc/YFyLEjyrJIUo

    Please be advised that the resolution of issues pertaining to third-party plugins exceeds the scope of support services we are equipped to offer. We understand this may be inconvenient and apologize for any frustration caused.

    Nevertheless, we are committed to providing solutions that meet your needs. Should you desire direct assistance from our developers, we are pleased to extend our customization service, which is available for a fee. Our team is adept at tailoring your website to your specifications, ensuring it not only meets but exceeds your expectations in both design and functionality.

    To initiate this process, kindly visit the following link to submit your requirements: https://www.8theme.com/account/#etheme_customization_panel. Upon receipt of your request, we will conduct a thorough analysis and provide you with a comprehensive quote for the customization work.

    We are dedicated to helping you customize your website to reflect your unique style and to distinguish it in the digital landscape. Our expert development team is at your service to achieve this goal.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 9, 2024 at 12:17

    Dear Nancy,

    We hope this message finds you well.

    It requires the customization to achieve. Please be advised that the customization you are inquiring about falls beyond the scope of the support we are able to provide. However, we would like to direct your attention to a plugin that may offer a solution to your needs. You can find more information about it at the following links:
    https://wordpress.org/support/topic/filtering-woos-dimension-field/
    https://woobewoo.com/documentation/filter-by-length-width-height-and-weight/
    https://toolset.com/course-lesson/creating-a-custom-search/

    We trust that this resource will be of assistance to you.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 9, 2024 at 10:31

    Dear @Zenka,

    We hope this message finds you well.

    We have recently observed that the “Remove Unused CSS” feature inadvertently eliminated the custom CSS codes specific to the mobile header. To address this issue, we have added the “.mobile-header-wrapper” CSS class to the whitelist, which has resolved the problem.

    For your reference, here is a screenshot demonstrating the successful implementation of the changes: https://prnt.sc/71QMPAOU5yAe

    We kindly request that you clear the cache on your end to ensure that these updates are fully applied and visible.

    We appreciate your prompt attention to this matter and look forward to your confirmation that the changes have been successfully reflected on your side.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 9, 2024 at 09:25

    Dear @jojoexpress,

    We kindly request that you insert the following code snippet into the functions.php file located within your child theme directory:

    
    function check_product_already_in_cart() {
    	if ( is_product() ) {
    		global $woocommerce;
    		$product_id = get_the_ID();
    		foreach ( $woocommerce->cart->get_cart() as $cart_item_key => $values ) {
    			$_product = $values['data'];
    			if ( $_product->get_id() == $product_id ) {
                    ?>
                    <style>.single-product form.cart{display: none !important;}</style>
                    <?php
    				break;
    			}
    		}
    	}
    }
    add_action( 'wp_footer', 'check_product_already_in_cart', 999 );
    

    We trust this code will be beneficial for your needs. Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

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Viewing 30 posts - 5,101 through 5,130 (of 5,361 total)
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