Forum Replies Created

Viewing 30 posts - 4,981 through 5,010 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    February 28, 2024 at 14:53

    Hi @khurram virk,

    WHICH GODADDY HOSTING PLAN OR WHAT RESOURCES SHOULD WE HAVE?

    You can take a look at this link: https://www.godaddy.com/hosting/wordpress-hosting

    YOU MEAN UNTIL HOSTING IS NOT UPGRADED, WE HAVE TO KEEP DISABLED WPROCKET AND SUCURI FIREWALL.

    You can activate the WP-Rocket plugin any time you want but we recommend keep disabled the sucuri firewall untill your website is stable.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 28, 2024 at 11:38

    Dear @smalameri,

    We hope this message finds you well.

    We kindly request that you visit the following link to view our custom codes:

    [Custom Codes for Theme](https://***-electrical.com/wp-admin/theme-editor.php?file=functions.php&theme=xstore-child)

    Additionally, you can review a screenshot of the codes here:

    [Screenshot of Custom Codes](https://prnt.sc/6uVzQtbwnguC)

    Should you require further translations, please feel free to replicate the following lines of code accordingly:

    
    case 'Coupon code':
        $translated_text = 'رمز القسيمة';
        break;
    

    We trust this will be of assistance to you. Should you have any further inquiries or require additional support, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 28, 2024 at 10:34

    Hi @smalameri,

    We’ve just replied to you on this topic: https://www.8theme.com/topic/how-to-translate-the-limiter-in-the-image/

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 28, 2024 at 10:30

    Hi @smalameri,

    We’ve added the following codes under functions.php file in your child theme:

    
    function n2t_text_strings( $translated_text, $text, $domain ) {
        switch ( $translated_text ) {
            case 'Clear shopping cart':
                $translated_text = 'Your Text 1';
                break;
            case 'Coupon code':
                $translated_text = 'Your Text 2';
                break;
        }
        return $translated_text;
    }
    add_filter( 'gettext', 'n2t_text_strings', 20, 3 );
    

    Then the texts on the cart page are translated now: https://prnt.sc/tvryNBjY-SOE

    Can you check again?

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    February 28, 2024 at 10:25

    Dear Simon,

    We hope this message finds you well.

    We have conducted a thorough review of your website using a MacBook Air M1 with the Chrome/Safari browser. Our assessment confirms that the Elementor Editor is functioning correctly, as evidenced by the following video link:

    – Chrome: https://www.awesomescreenshot.com/video/25347658?key=b32f14e8bebfa372e5b3236a9f97d26a.
    – Safari: https://www.awesomescreenshot.com/video/25347829?key=0cb1a5c937cfcf72175a1e8ef431dc7b

    To ensure optimal performance on your end, may we kindly suggest that you clear your browser’s cache? Alternatively, you might consider accessing the website from a different computer to verify its functionality.

    We appreciate your attention to this matter and look forward to your confirmation of the website’s performance.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 28, 2024 at 09:31

    Hi @smalameri,

    Please provide temporary wp-admin access.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 28, 2024 at 09:07

    Dear @smalameri,

    We hope this message finds you well.

    We have identified an issue with the Loco Translate plugin concerning the translation of certain text strings. To resolve this, we kindly request that you insert the following code snippet into the functions.php file located within your child theme’s directory:

    
    function n2t_text_strings( $translated_text, $text, $domain ) {
        switch ( $translated_text ) {
            case 'Clear shopping cart':
                $translated_text = 'Your Text 1';
                break;
            case 'Coupon code':
                $translated_text = 'Your Text 2';
                break;
        }
        return $translated_text;
    }
    add_filter( 'gettext', 'n2t_text_strings', 20, 3 );
    

    We trust that this adjustment will address the translation discrepancies you have encountered. Should you require any further assistance, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 28, 2024 at 07:58

    Dear Khurram Virk,

    We hope this message finds you well.

    We have noted your concern regarding the slow loading speed of your website. The performance of a website can indeed be influenced by a variety of factors. To enhance your website’s loading efficiency, we kindly suggest the following actions:

    1. Deactivate and remove any plugins that are not essential to the functionality of your website.
    2. Optimize all images by converting them to the WebP format and implementing lazy loading to ensure images are only loaded when they are needed.
    3. Utilize a Content Delivery Network (CDN). As you are currently using GoDaddy’s CDN services, there is no requirement to purchase an additional RocketCDN from the WP-Rocket plugin.
    4. Consider upgrading to a more robust server hosting solution to better accommodate your website’s demands.
    5. Once the aforementioned steps have been completed, reactivate the WP-Rocket plugin and conduct a thorough evaluation of the website’s performance.

    We trust that these recommendations will significantly contribute to the improvement of your website’s loading times. Should you require any further assistance or clarification, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 28, 2024 at 06:18

    Dear Alex,

    We hope this message finds you well.

    We’re writing to inform you that we have implemented modifications to the custom codes as follows:

    
    add_action('wp_head', '_n2t_wp_head');
    function _n2t_wp_head(){
        if(is_product_category()){
            $children = get_term_children(get_queried_object()->term_id, 'product_cat');
            $paged = (get_query_var('paged')) ? get_query_var('paged') : 1;
            if(!empty($children) && $paged == 1){
                echo '<style>.tax-product_cat .row-count-4 .product:nth-child(4n+1){clear:none!important}</style>';
            }
        }
    }
    

    Subsequent to these changes, the products appear to be displaying correctly on our end.

    May I kindly request that you review the modifications at your earliest convenience and confirm whether everything is functioning as expected on your side?

    Thank you for your attention to this matter. We look forward to your feedback.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 28, 2024 at 04:51

    Dear @coffeedog,

    We would like to inform you that we have commented out the following block of code:

    
    $html .= sprintf( '<a href="javascript:void(0);" class="sten-reset-loop-variation" style="display:none;"> %1$s </a>', esc_html__( 'Clear', 'xstore-core' )  );
    

    This modification has been made on line 156 within the file located at /wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/partials/class-st-woo-shop.php.

    We kindly request that you review the changes at your earliest convenience to ensure everything is functioning as intended.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 28, 2024 at 04:40

    Dear @chilly,

    We would like to inform you that the custom CSS code provided below is designed to be lightweight and should not impact the loading speed of your website adversely.

    
    body .et-off-canvas.et-content-right > .et-mini-content:not(.active) {
        margin-right: -100%;
    }
    body .et-off-canvas.et-content-left > .et-mini-content:not(.active) {
        margin-left: -100%;
    }
    

    We kindly ask you to verify this by reviewing your LiteSpeed Cache plugin settings to ensure compatibility and optimal performance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2024 at 15:31

    Dear @chilly,

    Upon review, we have determined that the issue at hand may not be associated with CSS code. We kindly invite you to peruse the following articles for further insight:
    https://wordpress.org/support/topic/cart-widget-caching-problems/
    https://blog.litespeedtech.com/2017/05/31/wpw-fixing-lscachewoocommerce-conflicts/

    We trust this resource will be of assistance to you.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2024 at 15:03

    Dear @chilly,

    We hope this message finds you well.

    We have recently visited the following URL on your website’s administrative panel: https://***.com/wp-admin/admin.php?page=litespeed-page_optm

    During our visit, we have included the following CSS Selector in the allowlist, as indicated in the screenshot provided: https://prnt.sc/kOpF0YbCQIkP

    Subsequently, we have inserted the custom CSS code into your site’s theme configuration. This was accomplished by navigating to Theme Options, selecting Theme Custom CSS, and then inputting the code into the Global CSS section:

    
    body .et-off-canvas.et-content-right > .et-mini-content:not(.active) {
        margin-right: -100%;
    }
    body .et-off-canvas.et-content-left > .et-mini-content:not(.active) {
        margin-left: -100%;
    }
    

    As a result of these changes, the mobile menu appears to be functioning correctly.

    We kindly request that you review these modifications at your earliest convenience to ensure everything is operating as expected.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2024 at 14:48

    Dear Taalaki Abaya,

    We would like to inform you that the footer can be conveniently modified using Elementor. We invite you to access the link provided in the Private Content section.

    Additionally, for comprehensive details, we encourage you to review the following article: [XStore Footer Builder with Elementor](https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor).

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2024 at 14:10

    Hi @Taalaki Abaya,

    We regret to inform you that further customization will be out of our scope supports. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

    Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

    We appreciate your understanding.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2024 at 14:07

    Hi @chilly,

    Can you please compress the xstore.css file again so we can check what’s the issue causing the mobile menu?

    Or maybe create a temparorily WordPress access account so we can take a closer look in the backend.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2024 at 13:59

    Dear Alex011,

    We kindly request that you implement the custom codes on your live website and verify their functionality at your earliest convenience.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2024 at 13:27

    Hi @khurram virk,

    Did you uncheck this option: https://prnt.sc/aC8mSLEUKyIN?

    Uncheck this option will make these buttons not working: https://prnt.sc/1T7x2tlJ4AS5.

    Also please disregard those options for each product, we’ve already setup the settings globally under this WP-Rocket setting page: https://****secureksa.com/wp-admin/options-general.php?page=wprocket#file_optimization

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2024 at 11:37

    Dear @khurram virk,

    We are pleased to inform you that we have updated the WP-Rocket settings on your behalf. We kindly request that you review the website to ensure that everything is functioning as expected.

    Additionally, we recommend deactivating any plugins that are not currently in use, as having numerous active plugins can adversely affect your website’s performance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2024 at 09:44

    Dear Antonis,

    We hope this message finds you well.

    We have encountered difficulties accessing your website to perform a thorough check, as evidenced by the screenshot provided: https://prnt.sc/GvScS5A9q5Zn.

    Our preliminary assessment indicates that your website appears to utilize a custom structure for loading scripts, media, and other files, which can be seen here: https://prnt.sc/ruEubTwvu4lZ. This configuration may contribute to the slower loading times experienced by your website.

    To enhance the performance and speed of your website, we would like to offer the following suggestions:

    1. Optimize your images by compressing them, converting them to the WebP format, and implementing lazy loading.
    2. Remove any plugins that are not in use to streamline your website’s functionality.
    3. Conduct a thorough cleanup of your database. Tools such as WP-Sweep and Advanced Database Cleaner can assist in eliminating outdated revisions, spam comments, unnecessary MySQL queries, and more.
    4. Limit the number of post revisions stored to conserve resources.
    5. Disable pingbacks and trackbacks to reduce unnecessary load.
    6. Consider upgrading to a more robust hosting plan and ensure you are running the latest version of PHP for optimal performance.
    7. Utilize a Content Delivery Network (CDN) for your scripts and media files to improve global access speeds.

    Additionally, we recommend reviewing the following articles, which may prove beneficial for optimizing your website that employs the Revolution Slider and WPML plugins:

    – Boosting the Performance of Your Multilingual WordPress Site: https://wpml.org/tutorials/2022/03/boosting-the-performance-of-your-multilingual-wordpress-site/
    – Optimizing Load Speed and Performance for Slider Revolution: https://www.sliderrevolution.com/tutorials/optimizing-load-speed-and-performance/

    We trust that these recommendations will assist you in improving the loading speed and overall performance of your website. Should you require any further assistance or have any questions, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2024 at 09:22

    Hi @Daniyal,

    Yes, I have checked, and it appears that the review was submitted by a genuine customer. So, if I understand correctly, this review was part of the test conducted by your support team, correct?

    Yes, that review was submitted by our support team.

    Instead, I would like it to be accompanied by a green checkmark symbol indicating verification. This green checkmark should ideally be displayed alongside every review to signify authenticity.

    Please add the following CSS:

    
    #reviews .verified {
        font-style: normal;
    }
    #reviews .verified::before {
        color: green;
        content: "\f00c";
        font-family: "Font Awesome\ 5 Free";
    }
    

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2024 at 09:09

    Dear @chilly,

    We hope this message finds you well.

    We have identified that the issue with the unresponsive mobile menu button is attributed to a Javascript error. To address this, we kindly request that you disable the Javascript Minify feature within the Litespeed cache plugin and verify if the problem persists.

    Additionally, we have encountered difficulties accessing the WordPress admin account with the credentials provided. Could you please review the login details and confirm their accuracy?

    Your prompt attention to these matters would be greatly appreciated.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2024 at 08:15

    Dear Daniyal,

    We hope this message finds you well.

    We are pleased to inform you that we have conducted a test review, and we can confirm that the verified owner badge is functioning properly on the product listed in the Private Content area.

    Could you kindly take a moment to verify this once more at your earliest convenience?

    Thank you for your attention to this matter.

    Warm regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2024 at 07:55

    Dear James,

    We hope this message finds you well.

    We have recently identified and addressed a concern regarding the naming of a background image on our platform. To rectify the issue, we have renamed the image and successfully re-uploaded it. As a result, the header background image should now be functioning correctly.

    For your convenience, here is the link to the updated image: https://prnt.sc/vJDO3AP6Eu6H

    We kindly request that you take a moment to review the changes and confirm that everything is in order on your end.

    Thank you for your attention to this matter. We appreciate your cooperation.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2024 at 07:01

    Hi @Taalaki Abaya,

    For #1, please copy this file from XStore parent theme to child theme in the same directory after that add the Messenger/Whatsapp buttons HTML code: /wp-content/themes/xstore/woocommerce/single-product/add-to-cart/simple.php.

    For #2, to remove the actions below the product list, please add this custom CSS:

    
    form.xstore-wishlist-form .form-actions {
        display: none !important;
    }
    

    Instead, I want to replace the “Add to cart” button for each product with my “Send to WhatsApp” button.

    Please create a PHP file, name it as add-to-cart.php under xstore-child/woocommerce/loop/:

    
    <?php
    /**
     * Loop Add to Cart
     *
     * This template can be overridden by copying it to yourtheme/woocommerce/loop/add-to-cart.php.
     *
     * HOWEVER, on occasion WooCommerce will need to update template files and you
     * (the theme developer) will need to copy the new files to your theme to
     * maintain compatibility. We try to do this as little as possible, but it does
     * happen. When this occurs the version of the template file will be bumped and
     * the readme will list any important changes.
     *
     * @see         https://woo.com/document/template-structure/
     * @package     WooCommerce\Templates
     * @version     3.3.0
     */
    
    if ( ! defined( 'ABSPATH' ) ) {
    	exit;
    }
    
    global $product;
    
    echo apply_filters(
    	'woocommerce_loop_add_to_cart_link', // WPCS: XSS ok.
    	sprintf(
    		'<a href="%s" data-quantity="%s" class="%s" %s>%s</a>',
    		esc_url( $product->add_to_cart_url() ),
    		esc_attr( isset( $args['quantity'] ) ? $args['quantity'] : 1 ),
    		esc_attr( isset( $args['class'] ) ? $args['class'] : 'button' ),
    		isset( $args['attributes'] ) ? wc_implode_html_attributes( $args['attributes'] ) : '',
    		esc_html( $product->add_to_cart_text() )
    	),
    	$product,
    	$args
    );
    

    After that find this code and replace with your Messenger/Whatsapp button HTML code.

    
    echo apply_filters(
    	'woocommerce_loop_add_to_cart_link', // WPCS: XSS ok.
    	sprintf(
    		'<a href="%s" data-quantity="%s" class="%s" %s>%s</a>',
    		esc_url( $product->add_to_cart_url() ),
    		esc_attr( isset( $args['quantity'] ) ? $args['quantity'] : 1 ),
    		esc_attr( isset( $args['class'] ) ? $args['class'] : 'button' ),
    		isset( $args['attributes'] ) ? wc_implode_html_attributes( $args['attributes'] ) : '',
    		esc_html( $product->add_to_cart_text() )
    	),
    	$product,
    	$args
    );
    

    Please note this will replace the Add To Cart button from the whole site(Shop, Product Categories, …)

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2024 at 05:32

    Dear Khurram Virk,

    We kindly request that you reactivate the WP-Rocket plugin at your earliest convenience.

    Furthermore, please ensure that the Sucuri Firewall remains disabled for the time being, so we can ascertain whether normal functionality has been restored.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2024 at 04:24

    Dear @coffeedog,

    We are writing to inform you that the password you have provided appears to be incorrect. We kindly ask that you review the details and verify the accuracy of the information you have submitted.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2024 at 04:22

    Dear Nicolo,

    We’re writing to inform you that the ‘kirki-styles.css’ file is dynamically generated by the Customizer. You can find this file located within the following directory: /wp-content/uploads/xstore/kirki-styles.css.

    Please note that this CSS file primarily contains the custom styles that are applied when you adjust settings such as fonts, colors, heights, and other attributes related to Typography, Styling/Colors, and Paddings/Margins for the Header/Footer Elements.

    Should you require any further assistance or have any questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2024 at 04:08

    Dear @Kobak903,

    We would like to express our sincere gratitude for your assistance in correcting the codes. Your contribution has been invaluable, and we have noted that the style tag has been successfully removed from the editor.

    Thank you once again for your support.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    February 27, 2024 at 04:07

    Dear Alex011,

    We are pleased to inform you that we have updated the code as per your requirements.

    Could you kindly take a moment to review the changes at your earliest convenience?

    Best Regards,
    The 8Theme Team

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Viewing 30 posts - 4,981 through 5,010 (of 5,361 total)
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