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Some error with the theme customizer? stuck on loading

This topic has 13 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Luca Rossi

Nicolo

Participant

March 18, 2024 at 12:33

When i go to theme customzier and click advanced checkout its stuck on load.

How can I fix this?

#387349 Copied Theme version: 9.2.9

12 Answers

Tony Rodriguez

Support staff

March 18, 2024 at 13:48

Hello, @Nicolo,

Thank you for reaching out to us with your concern.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can take a closer look at your settings and help you.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#387362 Copied

Nicolo

Participant

March 18, 2024 at 19:53

Thanks for the tips

I tried it all, but issue still persists.

Feel free to take a closer look.

Please contact administrator
for this information.

#387419 Copied

Tony Rodriguez

Support staff

March 19, 2024 at 06:42

Hello, @Nicolo,

We appreciate your prompt response.

Upon thorough review, we have ascertained that your website functions correctly when the XStore parent theme is activated. The difficulties you are experiencing appear to be isolated to the child theme.

We kindly request that you examine any custom code modifications within your child theme, as these may be the source of the problem. We suggest reaching out to your website developer to address and rectify these issues.

Please understand that our support does not extend to custom code alterations made within child themes. We trust you will find this information helpful in resolving the matter.

Thank you for your cooperation and understanding.

Warm regards,
The 8Theme Team

Please contact administrator
for this information.

#387447 Copied

Nicolo

Participant

March 19, 2024 at 09:14

Ok thanks for the info

#387474 Copied

Tony Rodriguez

Support staff

March 19, 2024 at 09:25

Hello, @Nicolo,

You are welcome.

Have a great day!

Warm regards,
The 8Theme Team

#387478 Copied

Luca Rossi

Support staff

March 20, 2024 at 05:04

Dear Nicolo,

We are pleased to inform you that the issue you reported has been resolved.

Could you kindly take a moment to verify that everything is functioning correctly on your end?

Best regards,
The 8Theme Team

#387596 Copied

Nicolo

Participant

March 20, 2024 at 09:57

Thanks!

Its working.

May i know the troubleshooting, this way we can prevent it from happening again. What was causing the issue?

#387638 Copied

Luca Rossi

Support staff

March 20, 2024 at 10:33

Dear Nicolo,

We would like to inform you that we have identified and addressed a JavaScript error within the Customizer. The issue pertained to a string-related color parameter. To resolve this, we have implemented a hotfix to the codebase.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#387642 Copied

Nicolo

Participant

March 20, 2024 at 12:41

I see, thanks for that info

Cause now i see that the colour on often bought togheter checkmark has changed from black to blue. This happened after your implementation of hotfix.

Check screens. The extra css is not working as before.

How can i change this back to black again.

Files is visible for topic creator and
support staff only.

#387659 Copied

Luca Rossi

Support staff

March 20, 2024 at 13:15

Dear Nicolo,

We would like to inform you that we have conducted a test by temporarily removing the custom CSS codes to ascertain if this would resolve the issue at hand. However, we inadvertently neglected to restore the original settings afterward.

We have since reinstated the custom CSS code to its previous state. At your earliest convenience, could you please re-examine the functionality and confirm whether the issue has been rectified?

Best Regards,

The 8Theme Team

#387676 Copied

Nicolo

Participant

March 20, 2024 at 14:40

Yes, now its working again, thanks alot!

You removed the css from the theme customizer right? or was it in another location, based on your test?

#387690 Copied

Luca Rossi

Support staff

March 21, 2024 at 04:14

Dear Nicolo,

We are pleased to inform you that we have updated the accent color to color.

We are delighted to have been of assistance to you.

Best regards,
The 8Theme Team

#387768 Copied
Tagged: best selling woocommerce problems, theme customizer loading error, theme customizer stuck loading, woocommerce customizer loading issues, woocommerce theme error solutions, woocommerce themes issues
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Some error with the theme customizer? stuck on loading

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