Luca Rossi

Dear Jade,

We hope this message finds you well.

Could you please insert the following CSS code into the designated area of our website? Navigate to Theme Options, then select Theme Custom CSS, and finally, paste the code into the Global CSS section:

label.omnisend-form-6607328d7a3b55dd1852502d-field-container-660733f9ce436a532a3e1eed-legal {
    padding: 0 !important;
    margin-bottom: 15px !important;
}

input#omnisend-form-6607328d7a3b55dd1852502d-field-container-660733f9ce436a532a3e1eed-checkbox {
    height: 30px;
}

div#omnisend-form-6607328d7a3b55dd1852502d-field-660733f9ce436a532a3e1eeb,
.omnisend-form-6607328d7a3b55dd1852502d-field-container-660733f9ce436a532a3e1eec {
    padding: 0;
    margin-bottom: 15px;
}

input#omnisend-form-6607328d7a3b55dd1852502d-field-container-660733f9ce436a532a3e1eeb-emailField-input,
input#omnisend-form-6607328d7a3b55dd1852502d-field-container-660733f9ce436a532a3e1eec-phoneNumberField-input {
    padding: 15px !important;
    height: 45px !important;
}

.omnisend-form-6607328d7a3b55dd1852502d-text-6607381dce436a532a3e1f96 {
    padding: 0;
}

.omnisend-form-6607328d7a3b55dd1852502d-field-container-660733f9ce436a532a3e1eec-phone-number-prefix {
    height: 45px;
}

.omnisend-form-6607328d7a3b55dd1852502d-action-container-660733f9ce436a532a3e1eee {
    padding: 0;
}

We trust that the implementation of this code will contribute positively to the website’s functionality. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear Ajaz,

The custom CSS codes should be placed under Global CSS. We’ve corrected it. Here is how the products look like on mobile view now:

– Portrait: https://prnt.sc/qMQg14doX7jl

– Landscape: https://prnt.sc/WvJbfDHfQFAX

Best Regards,
The 8Theme Team

Hi @Ajaz,

Can you please confirm how many products do you want to display on the home page now?

We could see it’s 2 products displaying for now.

https://prnt.sc/DR5mp3ksmfzY

I need however when you hover over them, the zoom effect applied is what I need but the image enlarges and this is incorrect. When hovered over, the image must remain the same size.

Please also add this custom CSS for the home page:

.home .etheme-product-grid-image a {
    overflow: hidden;
    max-width: 300px;
    margin: 0 auto;
    display: block;
}

Kind Regards,
The 8theme Team.

Hi @Jade,

I was also wondering how to separate the tabs on the single product page. Right now the description, shipping and reviews are linked together. I would like to be able to separate the reviews from the short description and shipping. I was hoping to put the reviews under the related products section and then keep the description and shipping under the add to wish list button.

To facilitate these enhancements, we recommend the installation of the Pro Elements plugin. Subsequently, you can utilize the updated Single Product Builder through Elementor by following the instructions provided in the link below:

[Single Product Builder with Elementor Guide](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/)

Last is there a way to remove the add quantity button/feature?

Please add this custom CSS under Theme Options > Theme Custom CSS > Global CSS:

.quantity-wrapper.type-square span {
    display: none;
}

.quantity .quantity-wrapper.type-square input {
    border: 1px solid var(--et_inputs-border-color,var(--et_border-color))
}

Warm regards,
The 8Theme Team

Hi @Mr.Auxins,

We’re able to add the mail icon before you email by using this icon HTML code:

<a href="mailto:admin@undergroundmarketplace.co.uk"><i class="fa-regular fa-envelope"></i> admin@undergroundmarketplace.co.uk</a> | 

I would also like to add another form of contact to the top of the website, for telegram. Thanks.

Please add a new social icon next to Instagram icon:

https://prnt.sc/YM_yxhtN4svp

Also the login button doesnt work, it takes you to a 404 page. Thanks

You’ve changed the default login URL of WordPress, it means to /wp-login.php will not work anymore.

In this case, please remove this login button or change to your secret login URL.

Warm regards,
The 8Theme Team

Hi @Mr.Auxins,

We can confirm this feature is not available right now.

We would like to invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If the request receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

Kind Regards,
8theme team

Dear @smalameri,

We hope this message finds you well.

We would like to inform you that the text translation for your website can be accomplished using the Loco Translate plugin. You can access the plugin and initiate the translation process via the following link: [Loco Translate Plugin](https://***oalarabhotel.com/wp-admin/admin.php?path=languages%2Fthemes%2Fxstore-ar.po&bundle=xstore&domain=xstore&page=loco-theme&action=file-edit).

Should you encounter any difficulties with the plugin, you have the alternative option of inserting the code snippet provided below into the functions.php file located within your child theme directory:

function n2t_text_strings( $translated_text, $text, $domain ) {
    switch ( $translated_text ) {
        case 'Wishlist' :
            $translated_text = 'القائمة المفضلة';
            break;
        case 'Compare' :
            $translated_text = 'مقارنة الغرف';
            break;
    }
    return $translated_text;
}
add_filter( 'gettext', 'n2t_text_strings', 20, 3 );

Furthermore, to update the “My Account” page title, please proceed to the following link and make the necessary edits: [Edit My Account Page](https://***oalarabhotel.com/wp-admin/post.php?post=18&action=edit).

We trust that these instructions will be of assistance to you. Should you require any further support, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Dear Jade,

We hope this message finds you well.

We’re pleased to inform you that we have successfully updated the breadcrumb’s color to black and also reduced its padding. These changes can be viewed under the Single Product Builder > Breadcrumb section:

[View Breadcrumb Customization](https://prnt.sc/dmK4YR5LeY4i)

Furthermore, to facilitate these enhancements, we recommend the installation of the Pro Elements plugin. Subsequently, you can utilize the updated Single Product Builder through Elementor by following the instructions provided in the link below:

[Single Product Builder with Elementor Guide](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/)

Should you require any further assistance or have any questions, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Dear Fareed Fares,

We hope this message finds you well.

We kindly request that you update the existing CSS code to the following:

.page-id-123 .et-mobile-panel-wrapper,
.page-id-456 .et-mobile-panel-wrapper,
.single-product .et-mobile-panel-wrapper {
    display: none !important;
}

Please ensure that you replace ‘123’ and ‘456’ with the appropriate Page IDs for your website. For guidance on locating your Page IDs, you may refer to this resource: https://wpdatatables.com/how-to-find-page-id-in-wordpress/.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @Crispy123,

We kindly request that you proceed to the following location within your website’s administrative panel:

Theme Options > WooCommerce (Shop) > Shop > Shop Page Layout > Product Added Notification

Once there, please select the “Popup” option. You can refer to the screenshot provided for further guidance: https://prnt.sc/uCwAxeqHtvL3

We trust this will assist you with your query.

Best regards,
The 8Theme Team

Dear Hessein Ali,

We hope this message finds you well.

We would like to bring to your attention a recognized compatibility concern involving WooCommerce and the WooCommerce Checkout Editor. After careful consideration of the situation, we advise reverting to version 8.6.1 of WooCommerce. This recommendation is based on the discussions and solutions provided within the following support forum thread: https://wordpress.org/support/topic/order-attribution-origin-unknown/.

We trust that this action will mitigate the issue at hand. Should you require any further assistance or have additional inquiries, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello @scrumgum,

Thank you for reaching out to us with your query regarding the creation of a header categories menu on your website.

We understand that you are experiencing difficulty in finding the WooCommerce product categories menu options while setting up your “Rings” menu. It seems that there might be a misunderstanding due to the notification message you’ve mentioned, which states that the theme does not support categories.

To assist you further, we would like to clarify that our theme does support the creation of category menus, including the ability to use them as triggers for a mega menu. It’s possible that the product categories are not currently visible in the menu editor screen. To resolve this, please follow these steps:

1. Navigate to the ‘Appearance’ > ‘Menus’ page in your WordPress dashboard.
2. At the top right of the screen, click on ‘Screen Options’.
3. Under the ‘Show on screen’ section, ensure that the checkbox for ‘Product Categories’ is ticked.
4. Once you have done this, you should be able to see the ‘Product Categories’ panel on the left-hand side of the menu editor.
5. You can now add your desired product categories to the menu and arrange them as needed.

If you have already tried these steps or if the issue persists, please set the provided account to Administrator so we can take a closer look at the Menus.

We are committed to ensuring that your experience with our theme is smooth and enjoyable, and we are here to help you every step of the way. Please do not hesitate to get in touch if you require further assistance.

Best Regards,
8Theme’s Team

Dear Mr. Auxins,

We hope this message finds you well.

We kindly request that you visit the Widget Management page at the following URL: https://**mp.co.uk/wp-admin/widgets.php.

Once there, we would appreciate it if you could add some widgets to the footer section. We recommend utilizing the static block widget for this purpose.

For your reference, here is a screenshot illustrating the suggestion: https://prnt.sc/lQGz2qbVJl39.

Should you require any assistance or have any questions, please do not hesitate to reach out.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear Mr. Auxins,

We hope this message finds you well.

We are currently experiencing difficulty accessing the administrative section of your website, specifically the following URL: https://**mp.co.uk/wp-admin/. It appears that the standard login URL may have been modified.

Could you kindly confirm whether any third-party plugins have been installed that alter the default login URL? If so, we would greatly appreciate it if you could provide us with the updated link to ensure proper access.

Furthermore, for us to proceed with our support services, we require the credentials for your WordPress Administrator account. Please securely share the WordPress Admin username and password at your earliest convenience.

We thank you in advance for your cooperation and look forward to resolving this matter promptly.

Warm regards,
The 8Theme Team

Dear @Qilah,

We hope this message finds you well.

1. We kindly request that you insert the following CSS code into your website’s theme. You can do this by navigating to Theme Options, selecting Theme Custom CSS, and then pasting the code into the Global CSS section:

header#header {
    z-index: 9999;
    position: relative;
}

2. Additionally, it is imperative to ensure that both your theme and plugins are fully updated. We recommend deactivating all non-essential third-party plugins, particularly those not included with the XStore package (for reference, please visit: https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache before re-evaluating the issue. It is possible that an external plugin may be contributing to the problem.

Should the issue persist, we ask that you maintain all non-essential third-party plugins in their deactivated state and provide us with authorization to conduct a thorough debugging process on your site. This may involve deactivating plugins and reversing any customizations made on the site, enabling us to provide you with the most effective assistance.

We appreciate your cooperation and understanding.

Best Regards,
The 8Theme Team