Dear @amamatdi,

We hope this message finds you well. We regret to inform you that we were unable to replicate the issue you reported on our systems.

As an alternative, we recommend utilizing the Upsells Products Element. You can find more details at the following link: https://prnt.sc/r0YikU44pa-Q

Thank you for your understanding.

Best regards,
The 8Theme Team

Hi @micelion,

We hope this message finds you well.

We kindly request that you insert the following code snippets into the functions.php file located within your child theme:

add_filter('etheme_ajaxify_elementor_widget', '__return_false');
add_filter('etheme_ajaxify_lazyload_widget', '__return_false');
add_filter('etheme_ajaxify_script', '__return_false');

Subsequently, please add the custom CSS provided below by navigating to Theme Options > Theme Custom CSS > Global CSS in your website’s admin panel:

body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container {
    opacity: 1;
    visibility: visible;
}
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before {
    display: none;
}

We trust that these adjustments will be beneficial. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hi @amamatdi,

We couldn’t reproduce this issue on our local sites.

Could you please turn OFF all the 3rd party plugins except the plugins in this list: [https://www.8theme.com/documentation/xstore/plugins/included-plugins/](https://www.8theme.com/documentation/xstore/plugins/included-plugins/)?

After that check the Up-Sell/Cross-sell Product Elements again.

Best regards,
The 8Theme Team

Dear Glam.eu Team,

We hope this message finds you well.

We’re pleased to inform you that our development team has successfully resolved the lightbox issue in the most recent version of our software release. Additionally, we have implemented some custom CSS code to enhance the appearance of the vertical thumbnails:

https://prnt.sc/f0hIteL1-980

Could you kindly review the modifications at your earliest convenience and confirm if everything meets your expectations?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello, @Jexter,

It appears that the issue we encountered was due to the distance between the servers, which resulted in longer response times. To address this during the installation of the demo data, we temporarily added the following code to the functions.php file of the child theme:

function increase_http_request_timeout( $r, $url ) {
    $r['timeout'] = 500; // Increase timeout to 500 seconds
    return $r;
}
add_filter( 'http_request_args', 'increase_http_request_timeout', 10, 2 );

This adjustment successfully facilitated the correct importation of the demo data. After the process was completed, the code was removed from the child theme.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear Jexter,

We hope this message finds you well. We’re writing to inquire if I may proceed with deleting and reinstalling the XStore theme on my website. Additionally, it has come to my attention that the Mailchimp plugin and its associated database have been deleted. In light of this, could you please confirm if I should delete and then import the XStore demo content again?

Thank you for your attention to this matter. I look forward to your guidance.

Best regards,
8Theme’s Team

Dear Jexter,

Could you kindly provide a detailed explanation of the errors you are currently encountering on your website? It would be immensely helpful if you could include some screenshots or videos to illustrate the issues you are facing.

We have noted that you have successfully installed the child theme. Please confirm if this is correct.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @Jexter,

Thank you for reaching out to us. We’re sorry to hear that you’re experiencing issues with the Spice theme installation due to low server requirements.

To resolve this issue, we recommend checking the following server settings and ensuring they meet the minimum requirements specified for the Spice theme:

1. PHP version (the required PHP version should be listed in the theme documentation)
2. Memory limit (at least 128MB, though 256MB or higher is recommended)
3. Max execution time (should be set to 180 seconds or more)
4. Post max size and upload max filesize (these should be at least 32MB)

For more information, please take a look: https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/.

You can usually adjust these settings in your hosting control panel or by editing the php.ini file on your server. If you are not sure how to make these changes, please contact your hosting provider for assistance.

If after making these adjustments you still face issues, please provide us with the exact error message or any additional details, and we will be glad to assist you further.

Best Regards,
8Theme’s Team

Hi @Safe Desires,

Is XStore compatible with ELEX Address Validation & Google Address Auto Complete Plugin for WooCommerce?

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

For the checkout builder, please edit your Checkout page with Elementor instead: https://safedesires.com/wp-admin/post.php?post=111997&action=elementor&et_page=checkout

Thank you for your patience and cooperation. We look forward to resolving these issues promptly.

Best Regards,
8Theme’s Team

Hi @Ronny,

Please add the following CSS under Theme Options > Theme Custom CSS > Global CSS:

#customer_login > div.u-column2.col-2.register-column > form > div.show_if_seller > p:nth-child(4),
#customer_login > div.u-column2.col-2.register-column > form > div.show_if_seller > p:nth-child(5),
#customer_login > div.u-column2.col-2.register-column > form > div.show_if_seller > p:nth-child(6),
form.woocommerce-form.woocommerce-form-register.et_b-tab-content.register.active > div.show_if_seller > p:nth-child(4),
form.woocommerce-form.woocommerce-form-register.et_b-tab-content.register.active > div.show_if_seller > p:nth-child(5),
form.woocommerce-form.woocommerce-form-register.et_b-tab-content.register.active > div.show_if_seller > p:nth-child(6) {
    display: none;
}

Hope it helps!

Hi @patrickjanko,

To fix this issue, please add this custom CSS under Theme Options > Theme Custom CSS > Global CSS:

.product-view-mask3 .content-product .footer-product .gridlist-buttonwrap > a.add_to_cart_button {
    margin: 0;
    min-width: 36px;
}

Best Regards,
8Theme’s Team

Hi @patrickjanko,

Please edit your post, then add the featured image on the right hand side and set the publish date:

– Featured Image: https://prnt.sc/KTdrt3CODq_c
– Posted Date: https://prnt.sc/XSRn1kTi4v3x

Hope it helps!

Dear Patrick Janko,

We hope this message finds you well. We are currently addressing an issue that appears to be related to WordPress caching. Could you kindly disable all WordPress cache plugins temporarily and verify if the issue persists?

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Dear Schlotthauer GmbH,

We hope this message finds you well.

We regret to inform you that currently, our platform does not support the display of shipping costs on the AMP cart page. However, we value customer feedback and continuously strive to enhance our services.

We kindly invite you to submit a feature request on our dedicated page at https://www.8theme.com/taskboard/. Should your suggestion garner significant support from other users, our development team will consider incorporating this feature in a future update.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Hi @Ankit Khandelwal,

For #2, please read my message again.

when you open the lightbox image, there is an overlay background color over the logo so you will see it grey, but actually the color of logo is white.

For #1, please change the size of product thumbnail under Theme Options > WooCommerce(Shop) > Product Images > please change the Thumbnail Width & Thumbnail Cropping to this:

https://prnt.sc/-WUSBwF5mMQO

Hope it helps!