Low server requirement error message on child theme upload

This topic has 19 replies, 2 voices, and was last updated 3 weeks, 5 days ago ago by Luca Rossi

  • Avatar: Jexter
    Jexter
    Participant
    April 22, 2024 at 05:23

    hi just installed spice theme and i got error code low server requirments. How do i fix this

    18 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    April 22, 2024 at 05:31

    Hello @Jexter,

    Thank you for reaching out to us. We’re sorry to hear that you’re experiencing issues with the Spice theme installation due to low server requirements.

    To resolve this issue, we recommend checking the following server settings and ensuring they meet the minimum requirements specified for the Spice theme:

    1. PHP version (the required PHP version should be listed in the theme documentation)
    2. Memory limit (at least 128MB, though 256MB or higher is recommended)
    3. Max execution time (should be set to 180 seconds or more)
    4. Post max size and upload max filesize (these should be at least 32MB)

    For more information, please take a look: https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements.

    You can usually adjust these settings in your hosting control panel or by editing the php.ini file on your server. If you are not sure how to make these changes, please contact your hosting provider for assistance.

    If after making these adjustments you still face issues, please provide us with the exact error message or any additional details, and we will be glad to assist you further.

    Best Regards,
    8Theme’s Team

    Avatar: Jexter
    Jexter
    Participant
    April 22, 2024 at 06:25

    My hosting company changed the php file. should i now delete it and upload again as it didnt go through 100%

    Avatar: Justin
    Luca Rossi
    Support staff
    April 22, 2024 at 06:47

    Hi @Jexter,

    Could you please downgrade PHP to version 8.1?

    If it still doesn’t help, please provide us with temporary wp-admin and FTP access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Jexter
    Jexter
    Participant
    April 22, 2024 at 06:53

    admin details

    Please contact administrator
    for this information.
    Avatar: Jexter
    Jexter
    Participant
    April 22, 2024 at 07:11

    im using version PHP version: 8.1.27

    Avatar: Justin
    Luca Rossi
    Support staff
    April 22, 2024 at 07:20

    Dear Jexter,

    Could you kindly provide a detailed explanation of the errors you are currently encountering on your website? It would be immensely helpful if you could include some screenshots or videos to illustrate the issues you are facing.

    We have noted that you have successfully installed the child theme. Please confirm if this is correct.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Jexter
    Jexter
    Participant
    April 22, 2024 at 07:27

    Error message was low server requirements. On my server end I reached the limit for the day. Hosting company raised it. Website has errors because it didn’t fully upload all files. Can I delete and try again please

    Avatar: Jexter
    Jexter
    Participant
    April 22, 2024 at 07:48

    Some messages on website

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 22, 2024 at 08:00

    Dear Jexter,

    We are writing to inform you that the MC4WP: Mailchimp for WordPress plugin, which had been previously deleted, has now been reinstalled and activated on your website:

    https://prnt.sc/y9sI3BFkQNAE

    Could you kindly verify the functionality at your earliest convenience and confirm that everything is operating as expected?

    Thank you for your attention to this matter.

    Best regards,
    8Theme’s Team

    Avatar: Jexter
    Jexter
    Participant
    April 22, 2024 at 08:08

    I’ve looked over it lost of the images haven’t up loaded
    When I click on shop and Wishlist on sticky menu the have a error or goes know where

    Avatar: Jexter
    Jexter
    Participant
    April 22, 2024 at 08:46

    When I’m logged in as admin I get mailchimp for WordPress error: there is no form id 539 perhaps it was deleted?
    But when I’m not signed into so admin area no message

    Avatar: Jexter
    Jexter
    Participant
    April 22, 2024 at 08:48

    Can I delete reinstall xstore to my website please

    Avatar: Justin
    Luca Rossi
    Support staff
    April 22, 2024 at 09:20

    Dear Jexter,

    We hope this message finds you well. We’re writing to inquire if I may proceed with deleting and reinstalling the XStore theme on my website. Additionally, it has come to my attention that the Mailchimp plugin and its associated database have been deleted. In light of this, could you please confirm if I should delete and then import the XStore demo content again?

    Thank you for your attention to this matter. I look forward to your guidance.

    Best regards,
    8Theme’s Team

    Avatar: Jexter
    Jexter
    Participant
    April 22, 2024 at 09:21

    Yes please go ahead thank you

    Avatar: Justin
    Luca Rossi
    Support staff
    April 22, 2024 at 09:56

    Hello, @Jexter,

    It appears that the issue we encountered was due to the distance between the servers, which resulted in longer response times. To address this during the installation of the demo data, we temporarily added the following code to the functions.php file of the child theme:

    
    function increase_http_request_timeout( $r, $url ) {
        $r['timeout'] = 500; // Increase timeout to 500 seconds
        return $r;
    }
    add_filter( 'http_request_args', 'increase_http_request_timeout', 10, 2 );
    

    This adjustment successfully facilitated the correct importation of the demo data. After the process was completed, the code was removed from the child theme.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Jexter
    Jexter
    Participant
    April 22, 2024 at 09:59

    Ok fixed on my server side

    Avatar: Jexter
    Jexter
    Participant
    April 22, 2024 at 10:11

    Do I need my own api key from mailchimp

    Avatar: Justin
    Luca Rossi
    Support staff
    April 22, 2024 at 10:38

    Hi @Jexter,

    Yes, you need to create your API key from: https://admin.mailchimp.com/account/api.

    Best regards,
    The 8Theme Team

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