Luca Rossi

Hi @Roobinda,

The custom codes are working for the Product pages only.

Do you want to make it work for all the pages?

Best Regards,
8Theme’s Team

Hi @MG Group,

The database version seems to be outdated. Could you please contact to your hosting provider upgrade everything to the latest version?

– PHP 8.x
– MySQL
– Apache/NGINX

https://prnt.sc/gPYr8x4zFHH5

Best regards,
8Theme’s Team

Hi @Felipe Rojas,

It seems you selected all the sizes for your products. Please remove the sizes with are not available in your products:

https://www.awesomescreenshot.com/video/27685003?key=5d88e8b07d185c06adbefba7d7e90b31

In the video above, you should remove the size 8 attribute from your product.

Let us know how it goes!

Best regards,
8Theme’s Team

Dear MG Group,

We hope this message finds you well. We have conducted a thorough review of the error logs for your website and identified multiple instances of memory exhaustion errors. Below is a summary of the critical errors encountered:

[15-May-2024 08:19:11 UTC] PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 262144 bytes) in /var/www/vhosts/pagamento-rate.mgpg.it/httpdocs/wp-includes/option.php on line 132
[Repeated errors with similar memory exhaustion issues across various components of the website]

In an attempt to resolve these issues, we modified the wp-config.php file to increase the memory limit, unfortunately without success. To address this effectively, we kindly request your assistance in contacting your hosting provider to discuss increasing the WordPress Memory Limit to 2048MB.

For detailed guidance on how to proceed with this adjustment, please refer to the following link: [Increase the WordPress Memory Limit](https://uk.godaddy.com/help/increase-the-wordpress-memory-limit-40246).

We appreciate your prompt attention to this matter and look forward to your cooperation in resolving these critical issues. Should you require any further information or assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Dear @e.uluturk,

We would like to inform you that the three custom fields you inquired about are specifically designed for Product Categories and, as such, will not be displayed on Post Categories pages.

Please be assured that our development team is aware of this issue and is actively working to address it. The fields in question are scheduled to be removed in forthcoming updates.

Thank you for your understanding and patience.

Best regards,
The 8Theme Team

Hi @Aulakh, Sam,

Please visit this link: https://www.8theme.com/taskboard/

After that filling all the information: https://prnt.sc/o-7nc4aEb2p7

Best regards,
The 8Theme Team

Dear Murad,

We hope this message finds you well. We would like to request that you kindly update the “About Us” page on our website as per the style changes you suggested. We believe that implementing these changes should be straightforward.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hi @Arnan,

We’ve fixed this issue by adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

body.e--ua-safari .page-wrapper {
position: static;
}

The white bars issue has gone. Could you please clear the cache and check again?

https://prnt.sc/4YijyLwg7Tr7

Best Regards,
8Theme’s Team

Hi @thegaz75,

Please try increasing the WP Memory Limit to 512MB, follow this article: https://uk.godaddy.com/help/increase-the-wordpress-memory-limit-40246.

If it doesn’t helps, please send us with your WP Admin and FTP accounts.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Dear Sam Aulakh,

We hope this message finds you well.

We would like to inform you that when utilizing the Ajax Pagination feature (including Infinite Load, Load More, and other pagination types) on your products, the system automatically retrieves the current active filters. For instance, on your websites, it captures the minimum and maximum price settings. You can view examples of this functionality at the following links:

– [https://prnt.sc/PjSEfC6VCDiz](https://prnt.sc/PjSEfC6VCDiz)
– [https://prnt.sc/VDCfO1BjA2vm](https://prnt.sc/VDCfO1BjA2vm)

Regrettably, there are no available hooks or filters to modify this behavior. Should you have any suggestions for enhancements or identify any areas needing improvement, we encourage you to submit a detailed request on our task board at [https://www.8theme.com/taskboard/](https://www.8theme.com/taskboard/). This will enable our technical team to review and address your concerns promptly.

Thank you for your attention and cooperation.

Best regards,
The 8Theme Team

Hi @LVRB Love’s Rebel,

Please also provide us with your FTP account, we couldn’t edit the source files via WP Admin.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hi @Murad,

To remove the author part from the post meta, please add the following code under functions.php file locates in your child theme:

function etheme_byline($atts = array() ) {

	$atts = shortcode_atts( array(
		'author' => 0,
		'time' => 0,
		'slide_view' => 0,
		'ID' => null,
		'views_counter' => true,
		'in_slider' => false,
		'single' => false
	), $atts );

	$blog_layout 		   = etheme_get_option( 'blog_layout', 'default' );
	if ( $atts['in_slider'] ) {
		$atts['views_counter'] = false;
	}

	?>
	<div class="meta-post">
		<?php do_action('etheme_before_post_meta_content', $atts['single']); ?>
		<?php if( ! in_array( $blog_layout , array( 'timeline', 'timeline2', 'grid2' ) ) || $atts['single'] ): ?>
			<time class="entry-date published updated" datetime="<?php echo get_the_time('F j, Y', $atts['ID']); ?>">
				<?php echo get_the_time(get_option('date_format'), $atts['ID']); ?></time>

			<?php if ( $atts['time'] ):
				esc_html_e( 'at', 'xstore' );
				echo get_the_time( get_option( 'time_format' ), $atts['ID']);
			endif;

		elseif( $atts['slide_view'] == 'timeline2' ) :
			esc_html_e( 'Posted by', 'xstore' );
			the_author_posts_link();
		endif;

		if ( $atts['views_counter'] && etheme_get_option( 'views_counter', 1 ) ): ?>
			<span class="meta-divider">/</span>
			<?php etheme_get_views( $atts['ID'], true );
		endif;

		if(comments_open($atts['ID']) && ! post_password_required($atts['ID']) ) :
			if ( !$atts['in_slider']) { ?>
				<span class="meta-divider">/</span>
			<?php }
			if ($atts['ID'] ):

				$comments_number = get_comments_number( $atts['ID'] );

				if ($comments_number === 0) {
					$comments_number = '<span>0</span>';
				} elseif($comments_number === 1){
					$comments_number = '<span>1</span>';
				} else{
					$comments_number = '<span>' . $comments_number . '</span>';
				}

				printf(
					'<a href="%s" class="post-comments-count">%s</a>',
					get_the_permalink($atts['ID']),
					$comments_number

				);

			else:
				comments_popup_link('<span>0</span>','<span>1</span>','<span>%</span>','post-comments-count');
			endif;
		endif; ?>
		<?php do_action('etheme_after_post_meta_content', $atts['single']); ?>
	</div>
	<?php
}

Hope it helps!

Hi @buf,

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

We trust that you will find this information useful in improving your website’s performance.

Best regards,
The 8Theme Team

Dear Giakhiemtoys Team,

We hope this message finds you well.

We kindly request your assistance with the following tasks:

1. Please create a new landing page by navigating to New > Landing Page. You can refer to this screenshot for guidance: [https://prnt.sc/lu9pvVVcdpcL](https://prnt.sc/lu9pvVVcdpcL).

2. Incorporate an HTML element into the landing page.

3. Embed the Google Forms iframe code within the HTML element. Here is the screenshot for your reference: [https://prnt.sc/-qOr5s4XSDkc](https://prnt.sc/-qOr5s4XSDkc).

We trust these instructions will be helpful for the setup. Should you require any further information or assistance, please do not hesitate to contact us.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hi @jaswinders,

We’ve tried both passwords in Private Content Area but they’re not working. Could you please double check?

To assist us in identifying any potential conflicts, we kindly request that you conduct a systematic test. This can be done by deactivating each plugin one at a time, with the exception of those that are explicitly included in the list provided by our team.

For your convenience, you can find the list of included plugins at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

Thank you for your patience and cooperation.

Best Regards,
8Theme’s Team