Ask Something about Layout Adjustment Xstore

This topic has 21 replies, 3 voices, and was last updated 1 weeks, 3 days ago ago by Luca Rossi

  • Avatar: giakhiemtoys
    giakhiemtoys
    Participant
    May 23, 2024 at 12:24

    Hi Supporters,

    I have some questions today about layout adjustment
    1. When I choose element product images element on Elementor. I can see the arrow on PC but can’t see arrow to click next on SP. (Pic 1)
    2. How to adjust to see full 3 buttons in the 1 line without the scroll? (Pic 2)
    3. How to adjust the content of these fake sale? (Pic 3)
    4. How to add the video link in Pic 4?
    5. How to change the font of whole page to vietnamese font?
    6. I want to add chat plugin? Where to add?
    7. I want to add the GTM Code to track Ad? Where to add?
    8. Where to adjust the script and the time to appear of this box? (Pic 5)
    9. Where to add the Home Page Icon to sticky in the mobile version?

    Thank You

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    20 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    May 24, 2024 at 07:19

    Hi @giakhiemtoys,

    1. The arrows are in white color so you couldn’t see them, please add this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .elementor-element .swiper .elementor-swiper-button svg {
        fill: #000;
    }
    

    2. Please try adding this custom CSS to reduce the padding of buttons:

    
    @media (max-width: 400px){
        .elementor-element-8c1b00b a.elementor-button,
        .elementor-element-b87ceb9 a.elementor-button {
            padding: 12px;
        }
    }
    

    3. Please go to the Sale Boosters page, add config the settings of
    – Fake Live Viewing: https://prnt.sc/Ocn-MpImX_ve
    – Item Sold Fake Indicator: https://prnt.sc/3l53vJ8lhDlq

    4. It’s NOt possible right now.

    5. To change the entire page’s font to a Vietnamese font, you will need to add the desired font to your theme’s typography settings. This can typically be done through the theme customization panel under Fonts or Typography.

    6. To add a chat plugin, you can choose a suitable WordPress chat plugin and install it via the WordPress dashboard under Plugins > Add New > search LiveChat or Tawk.to. Once installed, configure it from the settings page of the plugin.

    7. To add Google Tag Manager (GTM) code, you can insert it into the header or footer of your site. This is often done through the 3rd party plugin(https://wordpress.org/plugins/wp-headers-and-footers/), or by editing the header.php or footer.php file.

    8. It’s under Sale Boosters > Fake Sale Popup: https://prnt.sc/EpEYhNMGokSq

    9. We’re not clear on this question. Can you please explain?

    Should you need further assistance or have more details to share regarding these adjustments, please do not hesitate to contact us. We are here to help ensure your website looks and functions just as you envision.

    Best Regards,
    8Theme’s Team

    Avatar: giakhiemtoys
    giakhiemtoys
    Participant
    May 24, 2024 at 11:07

    Hi Luca,

    1. I tried to adjust the setting of elements in Sale Booster Page, But when I click the setting, nothing appear. You can log in to my website to check (pic1)

    2. Besides, I want to have an icon Home Page which will be fixed on the screen of mobile phone when user scroll. So please help me where to add this icon

    Thank you

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    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    May 24, 2024 at 11:26

    Hi @giakhiemtoys,

    1. Please provide the FTP account as well. We could see the 500 error when click on each Sale Booster setting.

    2. Do you mean the mobile panel, please navigate to XStore > Theme Options > Mobile Panel > select Enable:

    https://prnt.sc/HEmhljTiLdL8

    Best Regards,
    8Theme’s Team

    Avatar: giakhiemtoys
    giakhiemtoys
    Participant
    May 24, 2024 at 17:26

    Hi Luca,

    I typed the FTP Account Info in Private
    Thanks

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    May 25, 2024 at 16:45

    Hi @giakhiemtoys,

    We couldn’t connect to your FTP account: https://prnt.sc/B-6_YdiaxwRx

    Could you please double check?

    Thank you!

    Avatar: giakhiemtoys
    giakhiemtoys
    Participant
    May 25, 2024 at 17:41

    Hi Luca,

    Please try again with new info i reply in private
    Thanks

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    May 27, 2024 at 04:50

    Hi @giakhiemtoys,

    We’re able to login to your FTP account but there are no files or directories under this account.

    https://prnt.sc/gblZwRyc0B2X

    Please double check again.

    Thank you so much!

    Avatar: giakhiemtoys
    giakhiemtoys
    Participant
    May 27, 2024 at 08:08

    I gave you Cpanel log in, please try again
    Thanks

    Please contact administrator
    for this information.
    Avatar: giakhiemtoys
    giakhiemtoys
    Participant
    May 27, 2024 at 08:29

    Hi 8Theme Support
    You can try my admin FTP account in private to log in and fix the Boost Sale Function
    Thank you

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    May 27, 2024 at 10:24

    Hi @giakhiemtoys,

    We’ve seen these error messages in the debug.log file:

    
    [27-May-2024 08:45:18 UTC] PHP Warning:  require_once(/home/giakhiem6621/public_html/wp-content/themes/xstore/framework/panel/classes/sales_booster.php): failed to open stream: No such file or directory in /home/giakhiem6621/public_html/wp-content/themes/xstore/framework/panel/panel.php on line 323
    [27-May-2024 08:45:18 UTC] PHP Fatal error:  require_once(): Failed opening required '/home/giakhiem6621/public_html/wp-content/themes/xstore/framework/panel/classes/sales_booster.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/giakhiem6621/public_html/wp-content/themes/xstore/framework/panel/panel.php on line 323
    [27-May-2024 08:50:09 UTC] PHP Warning:  require_once(/home/giakhiem6621/public_html/wp-content/themes/xstore/framework/panel/classes/sales_booster.php): failed to open stream: No such file or directory in /home/giakhiem6621/public_html/wp-content/themes/xstore/framework/panel/panel.php on line 323
    [27-May-2024 08:50:09 UTC] PHP Fatal error:  require_once(): Failed opening required '/home/giakhiem6621/public_html/wp-content/themes/xstore/framework/panel/classes/sales_booster.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/giakhiem6621/public_html/wp-content/themes/xstore/framework/panel/panel.php on line 323
    

    Could you please help us to upgrade the PHP version to 8.x.x?

    If it doesn’t help, please contact to your hosting provider support and ask them to fix the permission issues of your directories and files.

    Thank you!

    Avatar: giakhiemtoys
    giakhiemtoys
    Participant
    May 27, 2024 at 16:57

    Hi 8theme support
    I gave you the reply on private function
    Please help me

    Please contact administrator
    for this information.
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    Avatar: Prabesh
    Prabesh
    Participant
    May 27, 2024 at 16:58

    Hello, When I’m trying to change the wight and height form the admin panel and update it but no working on the front pages how to fix it.

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    May 28, 2024 at 06:19

    Hi @giakhiemtoys,

    We’ve fixed the issue. Could you please check again?

    Thank you!


    @Prabesh
    : please create a new topic.

    Thanks.

    Avatar: giakhiemtoys
    giakhiemtoys
    Participant
    June 3, 2024 at 11:02

    Hi Luca,
    It was 7 days from the last time you help me to fix the error about boost sale, I haven’t accessed to the website because of my holiday. Today, I just have log in again to dashboard and found error from theme.
    At first, when I try to create new product and preview the link, It appear the error message.
    After that, I think I need to update the theme to resolve above issue . After clicking update, the whole website shut down and appear the error like attached image.
    So please help me to check the new product link I just have set

    Thank you

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    support staff only.
    Avatar: giakhiemtoys
    giakhiemtoys
    Participant
    June 4, 2024 at 02:53

    Hi Luca,
    It seems to be an error appeared when I click to upgrade Xstore Theme in wordpress dashboard, please see the error in picture and help me to resolve issue
    Thank you

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    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    June 4, 2024 at 05:20

    Dear @giakhiemtoys,

    We hope this message finds you well. We are writing to inform you that following the recent update, we noticed an issue with the theme on your website. We have taken the initiative to upload the correct files to resolve this matter, and we are pleased to report that everything is now functioning properly.

    Could you please take a moment to review the changes at your earliest convenience and confirm that everything meets your satisfaction?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: giakhiemtoys
    giakhiemtoys
    Participant
    June 4, 2024 at 05:35

    HI Luca,

    I found that an another error in our product link, please check:
    https://giakhiemtoy.vn/index.php/product/hop-do-choi-lau-dai-cong-chua-3-tang-kem-2-bup-be-va-full-noi-that-biet-thu/

    I just have created new product and found that the layout of the above link is weird
    Thank you

    Avatar: Justin
    Luca Rossi
    Support staff
    June 4, 2024 at 06:37

    Dear @giakhiemtoys,

    We are pleased to inform you that your issue has been successfully resolved. We kindly ask you to verify the resolution at your earliest convenience.

    Thank you for your patience and cooperation.

    Best Regards,
    The 8Theme Team

    Avatar: giakhiemtoys
    giakhiemtoys
    Participant
    June 4, 2024 at 08:49

    Hi Luca,
    Yes, all the issues are resolved
    Thank you:)

    Avatar: Justin
    Luca Rossi
    Support staff
    June 4, 2024 at 09:06

    You’re most welcome.

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