Product images are blank in the product catalogue

This topic has 4 replies, 2 voices, and was last updated 3 weeks ago ago by Luca Rossi

  • Avatar: yssas
    yssas
    Participant
    May 27, 2024 at 04:34

    hello
    in my product catalogue, in the shop page, only 3 out of the 12 pictures are showing, the rest are just blank pictures, is there a way you can fix this

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    3 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    May 27, 2024 at 05:24

    Hi @yssas,

    Upon checking the Console Log of your website, we could see that there are many Javascript erros:

    https://prnt.sc/SAVguSk6BR5R

    To assist us in identifying any potential conflicts, we kindly request that you conduct a systematic test. This can be done by deactivating each plugin one at a time, with the exception of those that are explicitly included in the list provided by our team.

    For your convenience, you can find the list of included plugins at the following link: https://xstore.helpscoutdocs.com/article/36-included-plugins.

    Best Regards,
    8Theme’s Team

    Avatar: yssas
    yssas
    Participant
    May 28, 2024 at 14:08

    Thanks

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    May 28, 2024 at 15:06

    Dear @yssas,

    We hope this message finds you well. We would like to inform you that any issues related to third-party plugins should be directed to the respective plugin authors. These matters fall outside the scope of support provided by our team.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

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