Dear @Igor,

We hope this message finds you well.

We would like to inform you that the email field on your website’s checkout page is currently being hidden due to the active “WooPayments” plugin. It appears that there may be a configuration within the plugin that affects the display order of the billing fields, which is not aligning correctly with our XStore Checkout Multistep widget.

To address this issue, we recommend reviewing the documentation provided by the WooPayments plugin and reaching out to their support team for further assistance. As the developers of the plugin, they are best equipped to provide guidance and solutions for this matter.

Since WooPayments is a premium plugin, their support forum should be able to assist you effectively. However, if they are unable to provide a resolution, you can consider using the default WooCommerce shortcode [woocommerce_checkout] on your Checkout page. Additionally, you can customize the layout via Theme Options -> WooCommerce -> Cart/Checkout Layout (https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/). Our theme offers a variety of settings that may help ensure compatibility with the plugin in case no suitable solution is provided by their team.

We appreciate your understanding and cooperation in this matter. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @anli75,

We are pleased to hear that you have successfully resolved your issues. Should you have any further questions or require additional assistance, please do not hesitate to share your inquiries on our forum.

Thank you for choosing 8Theme.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Abhinandan

Open you Dashboard -> Media -> Search for the logo image. Copy the url of such image and insert it to the field in email builder -> https://gyazo.com/18e4a94667dad996e15c4471c8f0946c.

Kind regards, Jack Richardson
The 8theme’s team

Dear @Mauro,

Thank you for reaching out to us.

If you have imported brand metadata for products using a custom plugin, please note that the XStore theme also includes built-in brand functionality. However, if the built-in brands in XStore do not have associated tags, it is not possible to use them as conditions. This is because brand tags are not available as a separate taxonomy in the dashboard for editing. Additionally, the product edit page does not provide the option to modify these tags for the same reason. You can refer to this screenshot for clarification: https://prnt.sc/uBFz8AVu2SgW (only brands are shown).

In your case, we recommend avoiding the addition of links to product brand tags across your website. Instead, you should continue utilizing the brands taxonomy provided by the theme or the product tags configured in the WooCommerce settings. For reference, please see this screenshot: https://prnt.sc/8di4ySobVAfo.

Could you confirm if you used a different theme on your website when exporting the XML file? Please note that each theme has its own set of options and product meta fields, which may not be compatible or synchronized due to the absence of certain fields in one theme and their presence in another.

If you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @CAMALEAO,

We hope this message finds you well.

We wanted to inform you that the Single Product page has been updated. The gallery height and blank spaces have been fixed, and everything should now display correctly.

Additionally, if you need to edit the sidebar content on your blog page, you can do so by modifying the “Main Sidebar” area. Please refer to the following screenshot for guidance: https://prnt.sc/_B9xxH0RdOYu.

If you would like to build your Blog page using Elementor, you can follow the instructions provided in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/. This will guide you on how to create a template for Post Archives with the appropriate display conditions. For reference, please see this screenshot: https://prnt.sc/d9TbdxFjn_JC.

Should you have any further questions or require additional assistance, please don’t hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @JiPanditJI,

Thank you for reaching out to us.

We have reviewed the issue, and everything appears to be loading correctly on our end. You can view the screenshot here: https://prnt.sc/WmhvWWb03abT. We kindly request you to clear your browser cache and check again.

Additionally, the option you mentioned can be found under Theme Options -> Speed Optimization. There, you will find a detailed description of this option, along with explanations for most other settings, to help you better understand their purpose.

Should you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @rbdigital,

Thank you for reaching out to us.

At this time, the quantity discount feature is available in its current form. You can review this functionality on our demo sites or directly on your website once it has been activated in the Sales Booster settings.

Currently, the option to select different product variations is not available. However, we encourage you to submit your request on our Future Requests taskboard (https://www.8theme.com/roadmap/). This allows us to gauge customer interest through votes. If the feature gains significant popularity, we will certainly consider implementing it in the Sales Booster settings.

In the meantime, if this functionality is essential for your needs, you may explore third-party plugins that offer such configurations. This could serve as a temporary solution while we evaluate the feasibility of adding this feature.

We appreciate your understanding and thank you for your feedback.

Best regards,
Jack Richardson
The 8Theme Team

Dear Mauro,

I hope this message finds you well.

Could you kindly share the process you used to create a tag for a brand? It appears that this functionality is not currently available within the Brand taxonomy, which leads us to believe that you may have implemented it using a custom method or perhaps with the assistance of an additional plugin.

We would greatly appreciate your insights on this matter.

Thank you in advance for your time and assistance.

Best regards,
Jack Richardson
The 8Theme Team

Hello @anli75
No, you can install the new update without losing any changes we made for you. Don’t worry about that !
Thanks for being a part of 8theme !
Kind regards, Jack Richardson
The 8theme’s team

Dear @Denurade,

Thank you for reaching out to us.

Please note that the widget in question can only be utilized on the page designated as the Cart page option in the WooCommerce settings. If the widget is used on any other page, the necessary scripts and styles from the WooCommerce code may not load correctly.

For further details, we kindly recommend reviewing the WooCommerce documentation, which provides comprehensive guidance on this topic: https://woocommerce.com/document/woocommerce-pages/#tell-woocommerce-what-pages-to-use.

Should you have any additional questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Denurade,

Thank you for reaching out to us.

You can utilize the shortcode mentioned in the official documentation of our theme to implement the waitlist feature. Please refer to the following link for detailed guidance: https://www.8theme.com/documentation/xstore/xstore-features/waitlist-feature/.

If you need to modify specific fields within the waitlist table, you can use the filter provided below to hide or display certain elements. Simply add the following code snippet to your xstore-child/functions.php file:

add_filter('xstore_waitlist_page_content', function($elements) {
	// to hide product image 
	if ( in_array('product', $elements)) 
		unset($elements[array_search('product', $elements)]);
	// to hide price
	if ( in_array('price', $elements)) 
		unset($elements[array_search('price', $elements)]);
	// to hide email
	if ( in_array('email', $elements)) 
		unset($elements[array_search('email', $elements)]);
	// to hide action
	if ( in_array('action', $elements)) 
		unset($elements[array_search('action', $elements)]);
	return $elements;
});

Should you wish to display additional information in the table, you are welcome to submit your request on our -> https://www.8theme.com/roadmap/ or request further customization through this -> https://www.8theme.com/account/#etheme_customization_panel.

If you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Chandru,

We have made some improvements to your slider. However, please note that our support team does not provide additional customization services, as this falls outside the scope of our standard support. Content editing is the responsibility of each website’s content manager and depends on the unique structure of the content on the respective website.

For further guidance, you can refer to the documentation for the XStore slider here: https://www.8theme.com/documentation/xstore/video-tutotials/xstore-advanced-slider-with-elementor/.

Best regards,
Jack Richardson
The 8Theme Team

Hello @TheOne

We have noticed that you are currently using an older version of the theme. Could you kindly update it to the latest version?

There is a possibility that the issue you reported has already been resolved in one of the recent updates.

Kind regards,
Jack Richardson
The 8theme’s team

Dear @regencycigaremporium,

We hope this message finds you well.

Unfortunately, due to the backup you implemented, the solution we had previously created for you has been lost and cannot be improved. As we mentioned earlier, your request falls outside the scope of our standard support services. Regrettably, we are unable to provide a solution for this particular request through our support team.

If you require further assistance with customizations, we kindly encourage you to submit your request via the following link: https://www.8theme.com/account/.

Thank you for your understanding and for respecting our support privacy policy.

Best regards,
Jack Richardson
The 8Theme Team

Dear @regencycigaremporium,

We hope this message finds you well.

We are pleased to inform you that we have identified a specific solution tailored to your case. Here are the details of the implementation:

1. Custom Snippet:
We have created the following snippet: https://prnt.sc/QBlWvNJU6T1u.

2. Custom CSS:
Additionally, we have added the following custom CSS:

.is-product-sub_taxonomy-page .elementor-element-2461bda6 {  
       display: none;  
   }

This snippet automatically adds a custom class to the body, which identifies whether the current page belongs to a child category, tag, or similar taxonomy. If the conditions are met, the page is recognized as a sub-taxonomy, and the spotlight widget will not be displayed on those pages with an assigned as child category. You can see an example here: https://prnt.sc/kmoWUn5Y6pYK.

Please note that this solution was specifically customized for your case. Should you require any additional customizations, we kindly ask that you explore our available services listed in the main menu of our website.

If you have any further questions or need assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team