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Viewing 30 posts - 2,821 through 2,850 (of 17,791 total)
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  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Brflash,

    Thank you for your message. f you have any further questions or need additional support, please don’t hesitate to reach out.

    Best Regards,
    8Theme’s Team

    #454229 Copied In reply to: The footer display on the mobile version product details page and other pages is abnormal.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @MAHDAR,

    We hope this message finds you well.

    It appears that the access credentials you previously provided have been modified, and as a result, we are currently unable to log in to investigate the reported issue. We kindly ask you to review the access settings and share the updated login details with us at your earliest convenience.

    Additionally, we would greatly appreciate it if you could clarify how the issue was identified. Could you please provide a specific URL where the problem can be observed, or let us know if the issue was detected through your logs without a known source?

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    #454228 Copied In reply to: PHP 8.1 Warning in et-core-plugin
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Brflash
    Did you check our reply ?

    Additionally, we have noticed the following custom CSS added under Theme Options → Additional CSS (screenshot: https://prnt.sc/TX7I2uJEoXOi). It appears that these styles may be contributing to the design issues on your single product pages, as they are applied globally to all paragraph elements on WooCommerce-based pages.

    If you still didn’t solve the issue, please, provide us screenshots of the issue you have so we could understand the issue in details.
    Kind regards, Jack Richardson
    The 8theme’s team

    #454215 Copied In reply to: The footer display on the mobile version product details page and other pages is abnormal.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Dsnowz,

    Thank you for your message.

    That sounds like a good plan. Please let us know if there’s anything else we can assist you with or if you need further support after contacting SiteGround.

    Best Regards,
    8Theme’s Team

    #454214 Copied In reply to: Elementor Product Archive Template Breaks When I Add New Fields
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Hanzla Nadeem,

    Thank you for reaching out.

    In this case, you can configure the separation based on size. Please note that the primary attribute determines how the separation is applied. For example, if your product includes combinations such as Blue + Small, Large + Green, and Medium + Small, and you have set the separation by color, the system will display two products: Small, Blue and Large, Green + Small, Medium.

    However, we recommend exploring an alternative solution that is more SEO-friendly, known as Linked Variations. This feature allows you to manually link different simple products and present them with functionality similar to variations. As a result, your customers can view one product and see related products as swatch options.

    You can find more information about this feature here:
    https://www.8theme.com/documentation/xstore/xstore-features/linked-variations-products-link-separate-products-together-by-size-color-and-more/

    Should you have any further questions, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #454213 Copied In reply to: in archive,producrs are not displaying seperated by selected atttributes
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Dsnowz,

    We hope this message finds you well.

    Upon investigating the issue, we have identified that the root cause originates from the Elementor plugin. Specifically, the following PHP fatal error was encountered:

    Uncaught WpOrg\Requests\Exception\Http\Status403: 403 Forbidden in /public_html/wp-content/plugins/elementor/modules/cloud-library/module.php:187

    For your reference, we also found a helpful article that addresses this type of error: https://elementor.com/blog/403-error/

    We kindly recommend reaching out to your hosting provider to review the file permissions and investigate any potential server-related issues that may be contributing to this error.

    Should you need any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #454195 Copied In reply to: Elementor Product Archive Template Breaks When I Add New Fields
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @MAHDAR,

    We hope this message finds you well.

    Could you please confirm whether you are using the latest version of our theme/plugin? If you have encountered any issues, we would appreciate it if you could share the details of the error log with us so that we can investigate further.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    #454193 Copied In reply to: PHP 8.1 Warning in et-core-plugin
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Hanzla Nadeem,

    Thank you for reaching out.

    Please note that it is possible to display all product variations as a single product across all combinations of attributes. However, you do have the option to display products by specific attribute in a way that separates variable products, as shown in the following screenshot: https://prnt.sc/NeJ4Q2cyPbJ1.

    If you require more advanced functionality, we recommend using additional third-party plugins that offer more specific settings. The options provided within our theme are designed to support basic functionality, and for more complex requirements, external plugins would be a suitable solution.

    Should you have any further questions, please feel free to contact us.

    Best regards,
    Jack Richardson
    8Theme Team

    #454176 Copied In reply to: in archive,producrs are not displaying seperated by selected atttributes
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Jorge Kenji,

    We hope this message finds you well.

    As previously requested, we kindly ask you to test the functionality using the default cart page content to determine whether the issue still persists. Specifically, please check if the problem continues when using the default WooCommerce shortcode.

    If the issue remains unresolved, we would greatly appreciate it if you could provide us with temporary FTP access. This will allow our team to investigate the matter in greater detail and assist you more effectively.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #454171 Copied In reply to: Problema no sales max combo deals, podem me ajudar?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Olha

    Thank you for your update.

    Regarding the website speed, please note that performance optimization is a complex task that involves multiple aspects of your website — including plugins configuration, image optimization, caching, server performance, and more.

    To demonstrate the potential of our XStore theme, we’ve prepared an example here:
    https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/adlln2dhwa?form_factor=desktop
    As you can see, our theme is capable of achieving a 98+ score on mobile and 100+ on desktop, which is a rare result for any e-commerce theme.

    We kindly recommend checking the following on your website:

    – Optimize all images (use modern formats like WebP and compress them properly)
    – Configure a caching plugin (such as WP Rocket)
    – Ensure your server is properly optimized for WordPress and WooCommerce
    – Minimize the use of heavy third-party plugins

    All of these factors significantly affect website speed and performance.

    Also, we attached the results of testing your web-site on web-site speed tester and there are quite good results -> https://prnt.sc/mex2baXWofhg.

    Please note that such performance optimization is outside the scope of our support, as per Envato’s support policy.

    Best regards,
    8Theme’s Team

    #454167 Copied In reply to: скорость сайта при клике на SHOP – оооочень низкая
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Brflash,

    We hope this message finds you well.

    Could you kindly provide us with the URLs where the issues are visible in your footer content, as well as a URL where the footer content is displaying correctly? This will help us better understand the situation and assist you more effectively.

    Please note that while we do not offer additional customization services through our support forum, we are always happy to suggest possible solutions or review any custom code snippets you may wish to implement for your specific needs.

    Additionally, we have noticed the following custom CSS added under Theme Options → Additional CSS (screenshot: https://prnt.sc/TX7I2uJEoXOi). It appears that these styles may be contributing to the design issues on your single product pages, as they are applied globally to all paragraph elements on WooCommerce-based pages.

    Should you have any further questions or require clarification, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #454165 Copied In reply to: The footer display on the mobile version product details page and other pages is abnormal.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Deborah,

    We hope this message finds you well.

    Upon reviewing the source code of your page, we noticed that custom JavaScript scripts have been added within the HTML widget content, as shown in the following screenshot: https://prnt.sc/n8rSldy2eSvZ. These scripts appear to be causing issues both on the front end of your pages and in the browser console.

    Please note that this code was added manually and is not part of our theme’s default codebase. Therefore, we kindly recommend that you or your development team review the custom code, make the necessary corrections, or temporarily disable it to resolve the issues.

    Should you need any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #454163 Copied In reply to: Errors in the console due to several issues
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @engeldeluxe,

    We hope this message finds you well.

    We would like to inform you that we have provided a single global file that includes scripts for most Elementor widgets. Therefore, we kindly suggest checking the functionality of the mobile menu toggle after excluding this global file.

    If you prefer to load individual JavaScript files based on each widget instead, you may add the following PHP snippet to your xstore-child/functions.php file:

    add_filter('etheme_elementor_force_load_global_assets', '__return_false');

    Please note that enabling this filter will result in multiple requests being sent to the server, which may increase resource usage depending on the number of files loaded on the page.

    In case you choose to use separate JavaScript files, please be aware that the following file contains the necessary script for the mobile menu functionality:

    xstore/js/modules/ethemeElementorOffCanvas.min.js

    Additionally, we would appreciate it if you could clarify how the mentioned themes handle their script usage, as we were unable to locate documentation regarding their implementation.

    Thank you for your attention and cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #454092 Copied In reply to: Remove burger icon js and css from caching plugin
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Atman,

    We hope this message finds you well.

    We have noticed that your website’s SSL certificate may not be configured correctly. When accessed in incognito mode, the site’s styles are not loading properly due to insecure URLs. Additionally, we observed that you are using the FlyingPress caching plugin, which could also be contributing to the issue.

    To help resolve this, we kindly suggest the following steps:

    1. Temporarily disable the FlyingPress caching plugin, as well as any other server-side caching mechanisms that may currently be active.
    2. Review and verify the configuration of your SSL certificate to ensure it is set up correctly.

    Once these items have been checked, we will be happy to assist you further in identifying and resolving any remaining issues.

    Best regards,
    The 8Theme Team

    #454042 Copied In reply to: Font and Width Issues After Applying XStore Patcher Updates
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @naveen kumar
    Please, check now. We configured next option for your mobile panel -> https://prnt.sc/HDBobJIxwDDY.
    Kind regards, Jack Richardson
    The 8theme’s team

    #454023 Copied In reply to: how i change bottom menu of mobile , and add icon
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @David,

    Thank you for reaching out to us.

    1. We regret to inform you that it is not currently possible to modify the menu items displayed in the off-canvas sidebar, as these are generated based on the default WooCommerce account menu. These links are provided by the WooCommerce plugin itself. If you wish to customize this list, we recommend reviewing the wc_get_account_menu_items() function located in the following file: woocommerce/includes/wc-account-functions.php.
    For further guidance on adding or removing custom links, you may find the following article helpful: https://hookturn.io/add-custom-woocommerce-account-menu-links/.

    2. It appears that you are using a third-party plugin, “Variation Swatches for WooCommerce.” The size settings for the swatches are managed within the plugin’s configuration. We kindly suggest referring to the plugin’s documentation or contacting the plugin’s support team for assistance with this matter.

    3. Lastly, please ensure that you are not using any third-party plugins that may affect login functionality or template redirections. We have not encountered this issue on our local installations or demo websites.

    Should you have any further questions, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #454013 Copied In reply to: I would like to modify my account navigation link on header
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @engeldeluxe,

    Thank you for reaching out.

    If you would like to exclude the JavaScript script that may be causing the issue, you can include the following file, which contains all theme widget scripts for Elementor:

    /wp-content/themes/xstore/js/elementor-all-widgets.min.js

    However, as we previously mentioned in our response, these scripts are built on default Elementor base and were designed to wait for the jQuery document ready event triggered by the main WordPress script. Only after this event is triggered will the other scripts begin executing their respective actions.

    You can observe a similar behavior by quickly clicking on the default Elementor tabs before the page has fully loaded. Additionally, if you add the default Cart Off-Canvas widget from Elementor to your header, you will notice that it also requires the page to be fully loaded in order to function correctly.

    Please note that the issue you are experiencing is not related to a conflict or incompatibility with caching plugins. We recommend reviewing the official jQuery documentation to better understand how the document ready event works:

    https://learn.jquery.com/using-jquery-core/document-ready/

    Should you have any further questions or need additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #453988 Copied In reply to: Remove burger icon js and css from caching plugin
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Olha,

    We hope this message finds you well.

    We have conducted a performance test of your website using one of the most widely recognized tools, Google PageSpeed Insights (https://pagespeed.web.dev/). You can view the results of the test at the following link: https://prnt.sc/mex2baXWofhg.

    Additionally, we kindly recommend reviewing our detailed suggestions for improving your website’s speed, which can be found in our response here: https://www.8theme.com/topic/urgent-complaint-regarding-extremely-poor-website-speed-due-to-your-theme-xstore-theme/#post-453420.

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #453975 Copied In reply to: скорость сайта при клике на SHOP – оооочень низкая
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Crashraider,

    We hope this message finds you well.

    Could you kindly check the issue now? We have implemented some improvements, which you can view here: https://prnt.sc/OpO4Vx-wedPd.

    Thank you for your attention.

    Best regards,
    The 8Theme Team

    #453958 Copied In reply to: Popup search not working on mobile version
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Crashraider,

    We hope this message finds you well.

    You may add the following custom CSS snippet for testing purposes. However, please note that displaying five columns may not render correctly on smaller devices. Therefore, we recommend setting the layout to two or three columns for mobile view and testing accordingly.

    Custom CSS:

    .etheme-search-form[type=popup] .autocomplete-suggestion {
    min-width: unset;
}

    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #453943 Copied In reply to: Popup search not working on mobile version
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @engeldeluxe
    Please, check next reply -> https://www.8theme.com/topic/excluding-a-class-for-faster-mobile-menu-opening-when-excluded-javascript-files-is-enabled/#post-453879.
    Kind regards, Jack Richardson
    The 8theme’s team

    #453929 Copied In reply to: Remove burger icon js and css from caching plugin
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @molo,

    Thank you for your message, and we hope you had a wonderful vacation!

    Please feel free to try the suggested solution at your convenience. If you encounter any issues or need further assistance, do not hesitate to reach out—we’re always here to help.

    Best Regards,
    8Theme’s Team

    #453928 Copied In reply to: Store’s filter bar should always remain open, along with an activation button.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Olha,

    We hope this message finds you well.

    Kindly provide us with the correct wp-admin credentials that grant Administrator-level access. The current credentials you have shared only allow us to view the store as a vendor, and we are unable to access your shop page as needed (please refer to the screenshot: https://prnt.sc/jcJn-PHdCnYU).

    Additionally, we recommend reviewing our response in the following thread for further assistance: https://www.8theme.com/topic/the-links-are-not-working-on-mobile-devices/#post-453885.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #453906 Copied In reply to: скорость сайта при клике на SHOP – оооочень низкая
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Wasef,

    We hope this message finds you well.

    The issue you are experiencing is due to the default settings in the WooCommerce plugin for new stores, which are automatically set to “Coming Soon” mode.

    For further details and guidance on how to configure this setting, please refer to the official WooCommerce documentation at the following link:
    https://woocommerce.com/document/configuring-woocommerce-settings/coming-soon-mode/

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #453885 Copied In reply to: the links are not working on mobile devices
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Nicolo,

    We hope this message finds you well.

    We would like to inform you that the issue you are experiencing is caused by custom CSS located in your xstore-child/styles.css file with next code:

    .etheme-sticky-cart .quantity.quantity-select,
.etheme-sticky-cart .quantity.quantity-select select {
  width: 100%;
  margin: 0;
}

    Please refer to the following screenshots for clarification:
    – Before applying any changes: https://prnt.sc/BDNaZaZ1Mvn_
    – After temporarily removing the custom styles related to the quantity input: https://prnt.sc/RZdH-Rlxe7qj

    As the issue stems from customizations made on your end, we kindly recommend reviewing and adjusting your custom styles accordingly to better suit your specific requirements.

    Should you need further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #453884 Copied In reply to: Mobile – product pages – not showing quantity
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @YT,

    We hope this message finds you well.

    Could you kindly check how the website is functioning now? We have implemented several improvements, which will also be included in the upcoming theme update. This ensures that the changes made to your website will not be lost.

    Best regards,
    The 8Theme Team

    #453883 Copied In reply to: Access to custom page header image on product tags
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Jorge Kenji,

    We hope this message finds you well.

    We have observed that your Cart/Checkout page utilizes a custom structure, likely implemented through a plugin such as a funnel builder, which may include custom JavaScript actions for removing products from the cart. In light of this, we kindly recommend the following steps:

    – Please enable the “Allow customers to remove Add-ons from cart?” option in your Booster settings and verify whether this resolves the issue.
    – Additionally, we suggest testing the functionality using the default cart page content to determine if the issue persists.

    Our team has thoroughly tested our features with the most popular themes and page builders, and we have not encountered similar issues under standard configurations. Therefore, it is possible that the issue may be related to customizations or the use of custom hooks/filters on your Cart/Checkout pages.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #453882 Copied In reply to: Problema no sales max combo deals, podem me ajudar?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @MAHDAR,

    Thank you for your message.

    Please note that there are no specific classes that can be excluded in this case, as the majority of the scripts are built using the jQuery library. These scripts require the document to be fully loaded in order to correctly recognize all selectors across the page and perform the intended actions with the associated classes.

    You may also observe that other features, such as sliders, do not function properly until the page has completely loaded. This behavior is consistent with how jQuery operates.

    For more information, you may refer to the official documentation on this topic: https://learn.jquery.com/using-jquery-core/document-ready/

    Best regards,
    The 8Theme Team

    #453879 Copied In reply to: Excluding a class for faster mobile menu opening when Excluded JavaScript Files is enabled
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @YT,

    We hope this message finds you well.

    Could you kindly try using the “Product Category Heading Image” dynamic tag (please refer to the screenshot here: https://prnt.sc/OEhVQ4c0HQ0k) and let us know if it works in your case?

    If the issue persists, we would appreciate it if you could provide us with additional details, such as the URL of the editor, relevant screenshots, and temporary access to your website. This will help us investigate the issue more thoroughly and assist you more effectively.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #453839 Copied In reply to: Access to custom page header image on product tags
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Grafica,

    We kindly suggest that you also submit your inquiry on the Elementor support forum, as previously mentioned. Their team may be able to provide a solution while we continue to investigate the compatibility issues on our end.

    Best regards,
    The 8Theme Team

    #453798 Copied In reply to: Issue with the Elementor editor when using XStore Core after the latest update
  • 1 2 3 … 94 95 96 … 592 593 594
    2,821–2,850 of 17,791 posts
Viewing 30 posts - 2,821 through 2,850 (of 17,791 total)
1 2 3 … 94 95 96 … 592 593 594