Dear @VincentC,

We hope this message finds you well.

The string “Checkout” can be located within the XStore Theme translation settings of Loco translate. We kindly request you to review the string in the theme and provide the necessary translation there.

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @VincentC,

I hope this message finds you well.

Could you kindly review our response to the following topic: https://www.8theme.com/topic/how-can-i-localize-and-translate-the-strings-mentioned-in-the-xstore-theme-using-wpml/#post-432853 ?

If you are still unable to locate the strings you wish to translate, we kindly request that you provide us with the correct WP-admin access details in the private area so we can assist you further.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Derek0310,

Thank you for reaching out to us.

The loading issues you are experiencing with certain widgets are related to the XStore Ajaxify option being activated for some of them. To resolve this, kindly edit your page, select the affected widget, navigate to the Advanced tab, and toggle the XStore Ajaxify option to the inactive state. You may apply the same solution to other widgets experiencing similar issues and then verify the results.

Regarding your second question about plugins installed on your website, we recommend checking the Component Table section within the Query Monitor tool. This will help you identify the specific component causing the issue.

Should you require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Abhijeet Kumar,

We hope this message finds you well.

We would like to inform you that we have successfully recreated the issue on our end and have already forwarded the task to our development team for further investigation and resolution.

In the meantime, we kindly suggest the following temporary solutions:
1. Use the default shortcode on the Cart page content, which is [woocommerce_cart].
2. Configure the settings for the Cart page by navigating to Theme Options -> WooCommerce -> Cart/Checkout Layout.

Please rest assured that we are actively working on this matter, and we will notify you as soon as we have identified a solution.

Thank you for your understanding and patience. Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello, @alinfo,

We noticed that certain strings in your Loco Translate plugin were not translated, as shown in this screenshot: [https://prnt.sc/R0R6cTMPYRp7]. As a result, these strings were displayed in the English version of your site.

To assist you, we have implemented the necessary translations for these strings. You can now review the updated results at your convenience. Also, please, make the correct translations for next strings and check then -> https://prnt.sc/ezvhy0mYQrWw. Check for untranslated texts in Loco translate -> XStore Core plugin.

If you have any further questions or require additional assistance, please feel free to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Mauro,

Thank you for reaching out to us.

It appears that you have inquired about implementing additional functionality in the code for the account page registration fields. Please note that such customizations fall outside the scope of our standard support services. However, you are welcome to submit your request through the following link: https://www.8theme.com/account/#etheme_customization_panel.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Nicolo,

We hope this message finds you well.

After thoroughly investigating the issue you reported, we have identified that it is related to the “Customer Reviews for WooCommerce” plugin currently installed on your website. Upon reviewing the plugin’s code, we noticed that it rewrites templates from the WooCommerce plugin that are also modified in our theme. Unfortunately, these rewritten templates do not include the necessary hooks required by our theme to display the Advanced Reviews template correctly.

It is generally not recommended for plugins to rewrite templates from another plugin, as this can lead to compatibility issues. In this case, our theme – which should have higher priority – may also rewrite such templates, causing conflicts.

To resolve this issue, we recommend reaching out to the plugin’s author to address this limitation. Specifically, they should ensure that their code inherits templates from the active theme on the website, rather than rewriting them directly.

In the meantime, the only available workaround is to deactivate the “Customer Reviews for WooCommerce” plugin. This will allow the Advanced Reviews template from our theme to display as intended. We also suggest waiting for feedback or a resolution from the plugin’s support team.

Please let us know if you have any further questions or require additional assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Cloud Shop,

We hope this message finds you well.

We regret to inform you that we were unable to establish a connection to your FTP account. Could you kindly verify the access credentials and settings on your end?

Additionally, we attempted to initiate a profiling test to identify the sources of high CPU usage. However, it appears that error logs cannot be written to your server. We kindly request you to check if there might be any missing configurations or, alternatively, provide us with the correct access details so that we can investigate further.

Thank you for your attention to this matter. Please do not hesitate to reach out if you have any questions or require additional information.

Best regards,
Jack Richardson
The 8Theme Team

Dear @celisibing,

Thank you for reaching out to us.

As a valued user of the Elementor Pro plugin, we kindly recommend contacting their premium support team regarding this issue, as it appears to be related to their code and has not yet been resolved. You can find more details about the issue here: https://github.com/elementor/elementor/issues/9529.

Since our Single Product Builder is based on Elementor, it would be necessary for their team to address this matter directly. Once you receive a response or solution from Elementor’s support team, we would greatly appreciate it if you could share it with us. This will allow us to assist other customers who may encounter the same issue.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Nicolo,

We hope this message finds you well.

We would like to clarify that the titles of products with a “sale” status are displayed in the same manner as they appear on the “All Products” page. This is because the “sale” status is not treated as a separate category but rather as a filtered view of products within the same page URL.

Unfortunately, modifying the title for such page is not feasible through simple solutions. However, as an alternative, you may consider creating a separate product category and assigning the relevant products to it. Otherwise, the title will remain consistent across this area.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Igor,

We hope this message finds you well.

We would like to inform you that the email field on your website’s checkout page is currently being hidden due to the active “WooPayments” plugin. It appears that there may be a configuration within the plugin that affects the display order of the billing fields, which is not aligning correctly with our XStore Checkout Multistep widget.

To address this issue, we recommend reviewing the documentation provided by the WooPayments plugin and reaching out to their support team for further assistance. As the developers of the plugin, they are best equipped to provide guidance and solutions for this matter.

Since WooPayments is a premium plugin, their support forum should be able to assist you effectively. However, if they are unable to provide a resolution, you can consider using the default WooCommerce shortcode [woocommerce_checkout] on your Checkout page. Additionally, you can customize the layout via Theme Options -> WooCommerce -> Cart/Checkout Layout (https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/). Our theme offers a variety of settings that may help ensure compatibility with the plugin in case no suitable solution is provided by their team.

We appreciate your understanding and cooperation in this matter. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @anli75,

We are pleased to hear that you have successfully resolved your issues. Should you have any further questions or require additional assistance, please do not hesitate to share your inquiries on our forum.

Thank you for choosing 8Theme.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Abhinandan

Open you Dashboard -> Media -> Search for the logo image. Copy the url of such image and insert it to the field in email builder -> https://gyazo.com/18e4a94667dad996e15c4471c8f0946c.

Kind regards, Jack Richardson
The 8theme’s team

Dear @Mauro,

Thank you for reaching out to us.

If you have imported brand metadata for products using a custom plugin, please note that the XStore theme also includes built-in brand functionality. However, if the built-in brands in XStore do not have associated tags, it is not possible to use them as conditions. This is because brand tags are not available as a separate taxonomy in the dashboard for editing. Additionally, the product edit page does not provide the option to modify these tags for the same reason. You can refer to this screenshot for clarification: https://prnt.sc/uBFz8AVu2SgW (only brands are shown).

In your case, we recommend avoiding the addition of links to product brand tags across your website. Instead, you should continue utilizing the brands taxonomy provided by the theme or the product tags configured in the WooCommerce settings. For reference, please see this screenshot: https://prnt.sc/8di4ySobVAfo.

Could you confirm if you used a different theme on your website when exporting the XML file? Please note that each theme has its own set of options and product meta fields, which may not be compatible or synchronized due to the absence of certain fields in one theme and their presence in another.

If you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @CAMALEAO,

We hope this message finds you well.

We wanted to inform you that the Single Product page has been updated. The gallery height and blank spaces have been fixed, and everything should now display correctly.

Additionally, if you need to edit the sidebar content on your blog page, you can do so by modifying the “Main Sidebar” area. Please refer to the following screenshot for guidance: https://prnt.sc/_B9xxH0RdOYu.

If you would like to build your Blog page using Elementor, you can follow the instructions provided in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/. This will guide you on how to create a template for Post Archives with the appropriate display conditions. For reference, please see this screenshot: https://prnt.sc/d9TbdxFjn_JC.

Should you have any further questions or require additional assistance, please don’t hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team