Jack Richardson

Dear @Niddy,

We hope this message finds you well.

Could you kindly provide us with the URL of the page where the issue is occurring, along with a video demonstrating the problem? At the moment, we can see that most of the images on your shop page appear to be displaying correctly.

As we understand it, you would like the swap image to have custom dimensions and not be stretched to match the main image. If that is the case, you may consider using the following custom CSS to achieve the desired effect:

body .etheme-product-hover-swap-image {
    position: static;
}

body .etheme-product-grid-image:not(:hover) .etheme-product-hover-swap-image {
    opacity: 1;
    visibility: visible;
    display: none;
}

body .etheme-product-grid-image:hover img:has(+.etheme-product-hover-swap-image) {
    display: none;
}

Please let us know if this helps or if you need further assistance.

Best regards,
The 8Theme Team

Hello @wdbcar
We improved the styles for categories widget using custom CSS -> https://prnt.sc/08EH0tMvu3dd.
Could you please, check now ?
Kind regards, Jack Richardson
The 8theme’s team

Dear @dekauk,

Thank you for reaching out to us.

Could you kindly provide more details regarding the caching issue you are experiencing? Additionally, the URL you shared appears to be returning a 404 error and is not displaying correctly. We would appreciate it if you could clarify the issue you are encountering with the mobile menu—if possible, please attach a video demonstrating the problem.

Regarding the search text placeholder, you can modify it by navigating to the Header Builder and adjusting the settings in the Header Ajax Search widget.

Should you need any further assistance, please do not hesitate to let us know.

Best regards,
The 8Theme Team

Hello @Niddy,

Thank you for reaching out.

To better understand the issue, could you please confirm the following: when you add a product to your wishlist and then refresh the page, does the button display correctly? However, if you navigate using the browser’s back or forward buttons, does the button then display incorrect text?

If possible, we kindly ask you to provide a short video demonstrating the issue. This will help us investigate the matter more effectively from our side.

Best regards,
The 8Theme Team

Dear @KB Ads,

Thank you for reaching out to us. Please find our responses to your inquiries below:

1. You may enable the display of the product meta information and use custom CSS to hide any elements that are not required in that section.

2. To modify the breadcrumb structure, please adjust the URL permalink settings by navigating to Dashboard → Settings → Permalinks. For your reference, here is a screenshot: https://prnt.sc/uyMW55AoONT_. We have already updated the structure, and your breadcrumbs should now appear correctly: https://prnt.sc/obZ_C-Bts2rh.

3. Currently, we do not offer built-in table designs. However, if you are using a page builder, you should be able to find elements that allow you to style and design your tables accordingly.

4. Please ensure that you select the correct path for your translation files and make any necessary changes within that directory.

5. The AJAX search functionality is operational when enabled. However, please note that there is no separate setting to enable or disable AJAX search specifically for the sticky header.

6. At this time, dynamic tags for search queries are not available. If you would like to request this feature, we encourage you to submit your suggestion on our task board: https://www.8theme.com/roadmap/

7. Kindly review the sidebar settings within the Archive Page Builder content. If possible, please provide us with a screenshot of the widget configuration so that we can offer more specific guidance and solutions.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @Siddharth,

Thank you for reaching out.

In order to investigate the issue further, we kindly request access to your website’s WordPress admin panel (wp-admin) as well as FTP access. Please note that FTP access is essential for server-level diagnostics and cannot be compromised during the troubleshooting process. It is important to understand that FTP access pertains to your server configuration and is not affected by any actions taken on the website’s frontend.

Additionally, we would appreciate it if you could provide access to your server logs, which are typically available through your hosting provider. These logs will help us identify any potential server-related issues. It is possible that certain server requirements are not fully met on your new website, or that some plugins have been updated to versions that differ from those used on your original site.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Juan Zapata,

Thank you for reaching out.

We would like to clarify that the widgets are not appearing because, according to the official WooCommerce documentation (https://docs.woocommerce.com/document/woocommerce-widgets/), WooCommerce widgets are designed to display only on archive pages such as Shop, Tag, and Category pages.

The “Construcción” page you are referring to is a custom page created using a Page Builder and is not recognized as an archive page by WooCommerce. As a result, the widgets are not rendered on that page. This behavior is not related to our theme, as our widgets rely on WooCommerce’s PHP classes, which inherently restrict widget visibility to archive pages.

For further assistance or to request additional functionality, we recommend submitting your inquiry directly to the WooCommerce support forum: https://wordpress.org/support/plugin/woocommerce/

We appreciate your understanding.

Best regards,
The 8Theme Team

Dear @Jozef,

We hope this message finds you well.

We kindly ask you to consider downgrading the PHP version on your website to 8.2. It appears that the current version, PHP 8.4, may be causing some issues with the editor functionality.

Also, we suggest you to check the temporary solution from next reply -> https://www.8theme.com/topic/issue-with-the-elementor-editor-when-using-xstore-core-after-the-latest-update/#post-453791.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @Siddharth,

Thank you for reaching out.

The issue you have described does not appear to be related to theme support. It seems to be associated with the server migration process, and we kindly recommend that you contact your hosting provider for further assistance.

Please note that FTP access and similar server-related matters fall outside the scope of our theme support. However, if you are experiencing issues specifically related to our theme or core plugin, we would be happy to offer guidance and suggestions.

For all other concerns, especially those involving server access or configuration, your hosting provider will be in the best position to help resolve the issue.

Best regards,
The 8Theme Team

Hello @Istos,

We would like to inform you that we have activated the built-in translation feature available in our theme, as shown here: https://prnt.sc/DGed376G6MGh. However, if you prefer to manage translations manually, you may switch back to the default English version using the same option.

Please let us know your preference:
Would you like to continue using the automatic translation for your custom language across the website, or would you prefer to retain the previous version and manually configure the theme’s text strings?

Kind regards,
The 8Theme Team

Dear @mickmickmick,

We hope this message finds you well.

Following a detailed analysis of the fatal error issues occurring on certain Control Panel pages, we have identified that the problem originates from custom code added to your child theme’s functions.php file. Please refer to the following screenshot for reference: https://prnt.sc/jdkHT3Ocl8PP.

After temporarily disabling this custom code, we were able to successfully load the Social Authentication page, as shown here: https://prnt.sc/cONxlouEdKip.

As the issue is caused by customizations made within your child theme, we kindly recommend reviewing and updating the code accordingly. Alternatively, you may consider temporarily removing the custom code to ensure that all theme features and pages function as intended.

Should you need further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @rex,

Thank you for reaching out.

Please note that your inquiry pertains to the WordPress system itself and is not directly related to our theme. For further information, we kindly recommend reviewing the following article:
https://www.hostinger.com/tutorials/wordpress-images-sizes

Should you have any additional questions regarding our theme, feel free to contact us.

Best regards,
The 8Theme Team

Hello @wdbcar,

We hope this message finds you well.

We would like to inform you that the Email Builder has been successfully deactivated on our end, as shown in the following screenshot: https://gyazo.com/7cef90f64da957e7d8921fa6926c46b1.

Given this, we are unsure why the deactivation may not have taken effect on your side. Could you kindly verify whether you are now receiving emails with the correct data?

Please let us know if any further assistance is needed.

Best regards,
The 8Theme Team

Dear @wdbcar,

Thank you for previously providing temporary access to your dashboard. However, it appears that the login link has now expired.

Could you kindly provide us with an updated and active URL so we may continue assisting you?

Best regards,
The 8Theme Team