Seems like the salesbooster, advanced reviews summary is not working on the site.

This topic has 9 replies, 2 voices, and was last updated 1 weeks, 3 days ago ago by Nicolo

  • Avatar: Nicolo
    Nicolo
    Participant
    January 27, 2025 at 17:32

    Hi

    Seems like the salesbooster, advanced reviews summary is not working on the site.

    I have 3 reviews total, and its not appearing?

    Here is a recording for your referance:

    https://www.loom.com/share/0e599522c56d41bfac707969e9de5ac1?sid=2022ce0f-0400-4e17-a0e6-b992a1ab0578

    How can this be fixed?

    I added the login credentials if a quick inspection is needed from your part

    Regards

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 28, 2025 at 16:14

    Dear @Nicolo,

    I hope this message finds you well.

    Could you kindly provide us with the correct FTP access to your website? This will allow us to review the server files and investigate the issue within the code of our theme.

    Thank you for your assistance.

    Kind regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Nicolo
    Nicolo
    Participant
    January 28, 2025 at 17:05

    Sure

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 29, 2025 at 16:35

    Dear @Nicolo,

    We hope this message finds you well.

    After thoroughly investigating the issue you reported, we have identified that it is related to the “Customer Reviews for WooCommerce” plugin currently installed on your website. Upon reviewing the plugin’s code, we noticed that it rewrites templates from the WooCommerce plugin that are also modified in our theme. Unfortunately, these rewritten templates do not include the necessary hooks required by our theme to display the Advanced Reviews template correctly.

    It is generally not recommended for plugins to rewrite templates from another plugin, as this can lead to compatibility issues. In this case, our theme – which should have higher priority – may also rewrite such templates, causing conflicts.

    To resolve this issue, we recommend reaching out to the plugin’s author to address this limitation. Specifically, they should ensure that their code inherits templates from the active theme on the website, rather than rewriting them directly.

    In the meantime, the only available workaround is to deactivate the “Customer Reviews for WooCommerce” plugin. This will allow the Advanced Reviews template from our theme to display as intended. We also suggest waiting for feedback or a resolution from the plugin’s support team.

    Please let us know if you have any further questions or require additional assistance.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Nicolo
    Nicolo
    Participant
    February 4, 2025 at 21:28

    Hi

    I tried reaching out to them:

    https://wordpress.org/support/topic/issue-with-woocommerce-template-overwrites-review-summary-design-affected/#post-18284473

    They told me to follow this guide, but im not sure how todo it?

    https://help.cusrev.com/support/solutions/articles/43000608018-how-to-override-default-templates

    Do you guys have any experience with this, for a possible fix? Its a popular review plugin so i would imagine a fix to this would be great to other xstore theme owners as well.

    Let me know your thoughts, thanks!

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    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 5, 2025 at 17:05

    Hello @Nicolo,

    As you can see, the issue appears to be on their side, as they have modified files that should not have been overridden within the plugin. The theme’s overrides should take precedence in such cases.

    Additionally, they have provided their documentation outlining how to ensure compatibility by making the necessary customizations within the child theme. It would not be logical to override their templates within our theme, as only a small number of customers have encountered this issue. Maintaining additional files in our theme for just a few clients is not an ideal approach, especially when these modifications can be implemented within their respective child themes.

    If you would like, we can provide you with a solution. However, we kindly ask that you share the correct FTP access credentials for your website in a private area so that we can proceed accordingly.

    Please let us know how you would like to proceed.

    Best regards,
    Jack Richardson
    8Theme Team

    Avatar: Nicolo
    Nicolo
    Participant
    February 5, 2025 at 19:58

    I understand!

    Feel free to save the solution in your documentation or code library if future clients stumble upon the same issue.

    Thanks alot!

    Content is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 6, 2025 at 15:05

    Dear @Nicolo,

    We hope you are doing well.

    We have made some modifications in your child theme in the folder specified in the documentation of that plugin. However, it appears that the wp-admin access has been changed, preventing us from verifying the uncached version of the reviews. Since you have a CDN and the WP Rocket plugin activated, we are unable to check the latest updates.

    Could you kindly clear the caches and review the changes? If the correct version of the reviews is still not displayed, we would appreciate it if you could provide us with the updated wp-admin access details so we can further investigate.

    Thank you for your cooperation. We look forward to your response.

    Best regards,
    Jack Richardson
    8Theme Team

    Avatar: Nicolo
    Nicolo
    Participant
    February 6, 2025 at 16:53

    Seems to be working great!

    Thanks alot

    Regards

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The issue related to '‘Seems like the salesbooster, advanced reviews summary is not working on the site.’' has been successfully resolved, and the topic is now closed for further responses

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