Dear @Ashvajit,

We hope this message finds you well.

It appears that there may be a configuration or process on your server that is automatically resetting WordPress transients, which in turn is overriding the filter we previously recommended. As a result, you may notice that certain patches reappear even after they have already been installed.

Please note that you can safely disregard reinstalling these patches, as they have already been applied. Additionally, we recommend updating your theme to the latest version, as it includes all the necessary patches by default. Once updated, the patch notifications should no longer appear.

If you wish to remove the “Patcher” menu item from the WordPress admin panel, you may consider installing our White Label Branding plugin. This tool allows you to customize the XStore Control Panel to better suit your preferences.

For more information, please refer to our documentation at the following link:
https://www.8theme.com/documentation/xstore/plugins/white-label-branding-plugin/

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Terpsauce,

Thank you for reaching out.

Please note that browsers apply their own default styles, including colors for autofilled input fields, based on each browser’s configuration. However, you can override this behavior by adding the following CSS snippet to your theme:

Navigate to: Theme Options → Theme Custom CSS → Global CSS, and insert the code below:

body[data-mode="dark"] input {
    color-scheme: dark;
}

This should help ensure consistent styling for autofilled inputs in dark mode based on browser dark mode configuration styles.

Kind regards,
Jack Richardson
The 8Theme Team

Dear @Ashvajit,

We hope this message finds you well.

We would like to inform you that we have activated several patches, and they are now correctly displayed as applied. If you have recently restored a backup, it is expected that the patches would be reset, as this process involves reverting your database to a previous version.

We kindly ask you to take a moment to verify that the patches are now properly shown as applied. Please also note that if a backup was created during a theme update, the patches may be reset as part of the standard functionality.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @mkwong,

Thank you for reaching out to us.

Please note that the templates are not being displayed because they are currently created as “Page” type (https://prnt.sc/xS_0L7m7M3Pm) instead of the required “Section” type (https://prnt.sc/lSpzAztxOMGE).

To enhance the functionality of popups, we recommend implementing them in the following way:

1. Add an element that includes a URL field, such as a button or image. Please see this example: https://prnt.sc/3MJnwTAAIpN0. Then, select the dynamic value “Popup” for the URL option.
2. Choose the appropriate popup template: https://prnt.sc/ylfXXmqQSNxh.
3. You can view the frontend result here: https://gyazo.com/126cfae63958e923c7605a34d4c157c4.

Please note that the button style may appear differently on the frontend compared to the editor view (https://prnt.sc/vM872tC1AReC). This discrepancy is likely due to active CDN caching or other cache plugins on your website. We kindly suggest clearing all caches and checking the result again.

We have created the button using the updated method, so please review it and select the popup that best suits your needs.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Saluja Shoes,

We hope this message finds you well.

We would like to inform you that, at this time, we do not see the specified widget added to your shop page (https://prnt.sc/LHoZKYqJq8Q4). Could you please confirm whether you have implemented it?

Additionally, please note that our Spotlight widget does not support the specific layout you are requesting. However, it is capable of displaying a carousel of categories based on the current query. You may refer to the following screenshot for clarification: https://prnt.sc/dYirzYCZCB3S. For a live demonstration, please visit: https://xstore.8theme.com/elementor3/grocery-mega-market/shop/

Please be advised that further customization falls outside the scope of our basic support. Should you require additional modifications, we kindly invite you to submit a request through your account at: https://www.8theme.com/account.

We provide support in accordance with Envato’s privacy policy, and we appreciate your understanding and adherence to our support guidelines.

Best regards,
Jack Richardson
The 8Theme Team

Hello @mkwong

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Dear @Tommy,

We hope this message finds you well.

We would like to inform you that your website is currently not loading correctly, which prevents us from checking the issue you previously mentioned.

To assist you more effectively, we kindly ask you to test the functionality using a default theme such as Storefront. This is the standard theme recommended by WooCommerce for troubleshooting plugin-related issues.

Once your website is accessible and the default theme has been tested, please let us know so we can proceed with further investigation.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Saluja Shoes,

We kindly request that each new question be submitted as a separate topic. It appears that multiple questions are currently being combined within a single topic, which makes it difficult for our support team to efficiently track and respond to your latest inquiries. To ensure timely and accurate assistance, please create a new topic for each new question. Additionally, if the original issue for which a topic was created has been resolved, we kindly ask that you mark the topic as solved.

Regarding your most recent question, we suggest adding the “Spotlight Categories” widget in your Shop page editor (https://prnt.sc/8eobQLn9mWb1) and checking the results accordingly.

More details about using the Archive Products builder you can find on our theme’s documentation -> https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/.

As the initial issue raised in this topic has been resolved, we are marking this topic as solved.

Thank you for your understanding and for helping us manage our support resources effectively.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Terpsauce,

We hope this message finds you well.

We have reviewed the issue while logged in with administrator credentials, but we were unable to replicate the problem. Additionally, we attempted to access the demo user account you previously provided via the following link: https://www.8theme.com/topic/gap-appeared-in-sticky-header-after-last-theme-update/#post-438541. However, it appears that the login credentials are no longer valid, and we are therefore unable to proceed with further testing.

If you would like us to investigate the issue using a customer account, we kindly ask that you provide updated and correct access credentials. Furthermore, please let us know the screen resolution and browser you are using for testing, as this information will help us better understand the issue.

Lastly, could you please confirm whether the code snippets we suggested in the following post have been implemented on the website you are testing? https://www.8theme.com/topic/gap-appeared-in-sticky-header-after-last-theme-update/#post-438570. If the fixes have not been applied, it is expected that the issue would still be present.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Aldo Carrillo,

We hope this message finds you well.

We would like to inform you that your website was running an outdated version of the XStore theme (screenshot: https://prnt.sc/js9AXoarf8WX), while the XStore Core plugin was already updated to the latest version (https://prnt.sc/ckPtxE3gMg7y). In order to ensure compatibility and proper functionality, it is essential to update the theme before activating the latest version of the plugin.

Additionally, a notification regarding the available theme update was displayed on your dashboard (screenshot: https://prnt.sc/FKmOY2sQViu5).

To assist you, we have gone ahead and updated the XStore theme on your website and successfully activated the XStore Core plugin. You may now check your website to confirm that everything is functioning as expected.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @mkwong,

We kindly ask you to add the following code to your child theme’s functions.php file:

add_filter('etheme_autoscroll_single_tabs_on_mobile', '__return_false');

Once this has been added, please review the single product page on a mobile device. Kindly ensure that you clear your browser cache before checking.

We hope this resolves the issue. Should you need any further assistance, please do not hesitate to contact us – we are always happy to help.

Additionally, we are currently unable to connect to your FTP server. We kindly ask you to verify the access credentials you have provided. The details have been shared in the private area.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Jennifer

If the issue persists, we would appreciate it if you could provide us with FTP access, as it is currently unclear why the label is not being displayed as expected.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Dear @Jennifer,

We hope this message finds you well.

If you are planning to use the XStore Products Archive Builder, tutorial is available at the following link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/, we kindly suggest that you begin by testing the builder to determine whether the issue also be displayed with the Archive products widget for such builder provided by our theme.

If the issue persists, we would appreciate it if you could provide us with FTP access, as it is currently unclear why the label is not being displayed as expected.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Additionally, we have observed that when using the parent theme, both the sale and regular prices are displayed for the product, as shown here: https://prnt.sc/vaI-xIXdD_rE. However, when using the child theme, only the sale price appears: https://prnt.sc/uoPysoqVvSyF. This discrepancy may be due to custom modifications or third-party plugins affecting the product price display.

We would be happy to investigate further once we have the necessary access and information.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Terpsauce,

We hope this message finds you well.

We have tested the reported issue on your original website and were unable to reproduce the problem. We conducted tests while logged in as an administrator, in incognito mode, and as a demo customer, and in all cases, the issue did not occur.

To assist you further, could you please provide us with more specific details regarding your testing environment? Additionally, we kindly ask you to share a video demonstrating the issue. We noticed that your tests were performed on both the staging and live websites, and we are uncertain on which version the snippet was added. If the snippet was implemented on the live site and you are now testing on the staging site, please ensure that the same snippet has been added there as well.

Kindly include the URL of the website where you are conducting the tests, along with any other relevant information that may help us investigate further.

Best regards,
Jack Richardson
The 8Theme Team

Dear @CG,

Thank you for reaching out.

Please note that your inquiry pertains to the multi-vendor plugin you are using on your website, and is not related to theme support. As our support is dedicated exclusively to our own products, we kindly ask that you contact the plugin’s official support team for assistance with third-party tools.

We appreciate your understanding and respect for our support policy.

Best regards,
Jack Richardson
The 8Theme Team