Jack Richardson

Dear @Danna,

If you notice a message regarding outdated files in your theme or child theme, please follow the steps below:

1. Verify that you are using the latest version of your parent theme. If not, update it, clear the WooCommerce cache (https://prnt.sc/91vgTnzs5GfK), and check again.
2. If the latest version of the theme is already installed, review the XStore Patches (https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/), as some patches may include compatibility updates for the latest version of WooCommerce (https://prnt.sc/Fz2ukDYt57Gg). If such a patch is available, please install it, clear the WooCommerce cache as shown above, and check again.

If you have any templates overridden in your child theme, please review the compatibility changes introduced in the latest updates. In this case, you will see a list of files from your child theme and the outdated versions, along with details on how to update those templates (https://prnt.sc/K_NJZi7VKh1D, https://www.8theme.com/documentation/xstore/xstore-features/template-overrides-parser-feature/).

We have already installed the latest patch and cleared the WooCommerce cache, so there should be no outdated files at this time. Please verify this on your end.

Best regards,
Jack Richardson
8Theme Team

Hello @molo,

Please review the video attached in the private area. We have configured one swatch color attribute as an example.
To proceed, please go to Dashboard → Product Attributes → Configure Terms (for one of your attributes), select the attribute, and add the corresponding image for that item.

Best regards,
Jack Richardson
The 8Theme Team

Hello @molo,

Could you please clarify what type of error you are referring to? Would you like to enlarge the images or make them smaller? Please provide more details in your question so that we can better understand your request and avoid additional follow-up communication.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Tommy Larsen,

Thank you for providing the details. This booster cannot be displayed multiple times with different items, as it shows the products configured in the product backend settings. So, adding few of such shortcodes per one page will display the same items attached. It is designed to be used on single product pages rather than on other non-product pages.

You can find more information in the documentation: https://www.8theme.com/documentation/salesmax/main/boosters/frequently-bought-together/.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Ian,

Yes, you can use the following filter by adding it to your child theme’s functions.php file:

add_filter('etheme_account_content_shown_account_pages', '__return_true');

You may check it now, as we have already implemented this on your staging website: https://gyazo.com/1758e2c260ac90c8fd824659e6d56b68

Best regards,
Jack Richardson
The 8Theme Team

Hello @molo,

If you keep the Popup type for swatches, you can modify the size of image swatches as shown in the following example: https://gyazo.com/e017346c57c06751335a6d9815aa7fed.

Alternatively, if you set the default state for swatch display and wish to adjust the size of image swatches only, you can use the following CSS snippet:

.content-product ul.st-swatch-size-normal li.type-image, 
.etheme-product-grid ul.st-swatch-size-normal li.type-image {
    width: 40px;
    height: 40px;
}

Best regards,
Jack Richardson
8Theme Team

Hello @iceball,

Could you please provide us with the results of your testing based on the following request:

For testing purposes, we recommend creating a simple page containing only a few paragraphs and the header/footer. If the fonts continue to shift, please try deactivating third-party plugins and check the results.

Best regards,
Jack Richardson
The 8Theme Team

Hello, shimon

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello @Ian,

Could you please check it now? The issue you experienced occurred because the “My Account” page option was not set in the WooCommerce settings (see: https://gyazo.com/98604ac555bf4cc47d6042fc3f9e962d).

Please also make sure to configure the other required pages, such as the Cart and Checkout pages, as shown in the attached screenshots.

Best regards,
Jack Richardson
8Theme Team

Hello @gdd,

Following our tests, we noticed that the PRO Elements plugin had not been installed on your website (see: https://gyazo.com/6a1267252a62eede5a01b7e2dfa3c758). We have now installed the plugin for you. Please check the available widgets in your editor.

If you have any further questions regarding this issue, kindly attach some screenshots so that we can better understand which widgets are still not displayed. However, we believe that all widgets should now be correctly visible in all builders and templates.

Best regards,
Jack Richardson
8Theme Team

Hello @Ian,

Please check whether you are using the latest versions of the theme and XStore Core on your website. If you require our assistance, kindly provide temporary wp-admin access in the private content section.

Best regards,
The 8Theme Team

Hello @Hangato,

Please check now. We have implemented the solution described in the following topic: https://www.8theme.com/topic/gallery-doesnt-looks-good-on-the-product-page-2/#post-453054.

Best regards,
The 8Theme Team

Hello @shimon,

1. We have not made any changes that could prevent the shop page from displaying products. We recommend contacting your hosting provider to check for any server-related issues that might be affecting the permalinks, as this matter is not related to our theme template. At this time we resaved the permalinks and problem is fixed for now.

2. Regarding your question about product categories, we previously asked you (in this reply: https://www.8theme.com/topic/i-have-a-serious-problem-with-the-site-i-am-trying-to-set-the-product-display-on-the-store-page-or/#post-457640) to verify the settings for the primary category in XStore. However, we have not yet received your feedback on the results. Could you please check whether the issue is resolved after setting the primary category in the product backend settings?

Best regards,
Jack Richardson
The 8Theme Team

Hello @martijntje,

The items are displayed in alphabetical order (see: https://gyazo.com/e86e50838f6c700cea96e9abf7d58137). However, according to the masonry scripts, they are arranged based on the available empty spaces.

You may try adding the following custom CSS and check the results: https://gyazo.com/14ec2aa659eed4fe672e7438592efe62

.et-isotope-item.brand-list-item {
    position: relative !important;
    left: unset !important;
    top: unset !important;
    float: left;
    flex: 1 1 100%;
    display: flex;
    flex-wrap: wrap;
    justify-content: flex-start;
}

.et-masonry-filters.et-isotope.brand-list {
    position: static !important;
    height: auto !important;
    display: flex;
    flex-wrap: wrap;
    align-items: flex-start;
    justify-content: flex-start;
}

.et-masonry-filters.et-isotope.brand-list .work-item {
    width: 25%;
}

@media only screen and (max-width: 992px) {
    .et-masonry-filters.et-isotope.brand-list .work-item {
        width: 33.33%;
    }
}

Best regards,
Jack Richardson
8Theme Team

Hello @Krafts & Kreations,

Thank you for reaching out to us.

Please note that this issue may be related to network restrictions or firewall settings on the secured network. We recommend checking with the network administrator and your hosting provider to ensure that your domain is not being blocked.

Additionally, please verify that your website’s SSL certificate is properly installed and that there are no server-side restrictions preventing access from certain networks.

If the issue persists after these checks, kindly provide us with the following details so we can investigate further:
– The browser and device you are using
– Full url of page you are checking

We will review the information and assist you as soon as possible.

Best Regards,
Jack Richardson
8Theme’s Team