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SALE badge not showing on shop page / archive page

This topic has 22 replies, 4 voices, and was last updated 1 days, 20 hours ago ago by Luca Rossi

Jennifer

Participant

March 27, 2025 at 20:29

Hello,
Hope you are doing fine

I am having a problem with my shop page.
The sale badge is not showing on the archive page.
It does show on the single product page but for some strange reason, it doesnt show in the shop page.

And, is there a way of showing the sales price in red?

regards,

Please, contact administrator
for this information.

#438928 Copied Theme version: 9.4.8

21 Answers

Alex Carter

Support staff

March 28, 2025 at 08:27

Hello, Jennifer,

Thank you for reaching out to us. We hope you are doing well.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team

#438954 Copied

Jennifer

Participant

March 28, 2025 at 12:45

Hello,

I tried all of that and yes, seams the problem is the child theme.
How can I fix that?

#439030 Copied

Jack Richardson

Support staff

March 28, 2025 at 15:30

Dear @Jennifer,

We hope this message finds you well.

If you are planning to use the XStore Products Archive Builder, tutorial is available at the following link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/, we kindly suggest that you begin by testing the builder to determine whether the issue also be displayed with the Archive products widget for such builder provided by our theme.

If the issue persists, we would appreciate it if you could provide us with FTP access, as it is currently unclear why the label is not being displayed as expected.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Additionally, we have observed that when using the parent theme, both the sale and regular prices are displayed for the product, as shown here: https://prnt.sc/vaI-xIXdD_rE. However, when using the child theme, only the sale price appears: https://prnt.sc/uoPysoqVvSyF. This discrepancy may be due to custom modifications or third-party plugins affecting the product price display.

We would be happy to investigate further once we have the necessary access and information.

Best regards,
Jack Richardson
The 8Theme Team

#439058 Copied

Jennifer

Participant

March 28, 2025 at 16:05

Thank you for the reply,

I have tested the site deactivating all plugins except woocommerce, and works fine.
The moment I activate the Xstore plugin, the sales price and badge stop working. Also, I checked that switching to the parent theme, it words correctly. I erased all the code I input on the child theme but still, is not working.
I am not planning on using the Shop builder

#439061 Copied

Jack Richardson

Support staff

March 28, 2025 at 16:48

Hello @Jennifer

If the issue persists, we would appreciate it if you could provide us with FTP access, as it is currently unclear why the label is not being displayed as expected.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

#439067 Copied

Jennifer

Participant

March 28, 2025 at 17:25

Sending FTP acess.
Also, do you know where I can edit the badge? I would like to only show the percentage without the ¨-¨

Please contact administrator
for this information.

#439075 Copied

Jack Richardson

Support staff

March 31, 2025 at 07:53

Hello, Jennifer

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#439218 Copied

Jennifer

Participant

April 1, 2025 at 12:07

Hello,
Hope you are doing fine.

Do you have any updates on this matter?
The shop page is working strange.
I make changes to the editor, but when I visit the site from my phone, i see something else.

Files is visible for topic creator and
support staff only.

#439383 Copied

Luca Rossi

Support staff

April 1, 2025 at 12:32

Dear @Jennifer,

We hope this message finds you well.

We are currently still investigating the issue related to the SALE badge. Upon reviewing your shop page, everything appears to be functioning correctly on our end.

For your reference, please find the attached screenshot.

Thank you for your patience and understanding.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#439386 Copied

Jennifer

Participant

April 1, 2025 at 12:55

Hello,

When I open it from my computer and see it on mobile mode, i can see the same as you. But when I open it from my phone, it appears as I showed you.

#439389 Copied

Luca Rossi

Support staff

April 2, 2025 at 09:29

Dear @Jennifer,

We hope this message finds you well.

It appears that the issue you encountered was related to caching. We kindly recommend disabling any cache plugins while your website is still under development, as they may interfere with real-time updates and changes.

We have checked the site, and the sale badge is now displaying correctly. Could you please verify on your end?

– Mobile view: https://imgur.com/a/8ZifGt2
– Sale badge screenshot: https://prnt.sc/TZWpy6SygceV

Please let us know if everything looks good or if you need any further assistance.

Best regards,
The 8Theme Team

#439450 Copied

Jennifer

Participant

April 2, 2025 at 17:22

Hello,

So, we had to resolve it by using the elementor builder because the client wasnt willing to wait for longer.
When we deactivate the buider, the shop page is still working very strange.

#439512 Copied

Luca Rossi

Support staff

April 3, 2025 at 11:12

Dear @Jennifer,

We hope this message finds you well.

We would like to kindly recommend using the Product Archive Builder, as it offers greater control and flexibility compared to the Theme Customizer.

For your reference, you can find detailed documentation here:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best regards,
The 8Theme Team

#439595 Copied

Jennifer

Participant

April 3, 2025 at 12:43

Hello,

We are now planning on using the Builder, but we are not being able to change the SALE badge. In stead of OFERTA we want it to say SALE.
But we cant chang it.
And when we install Loco translate, the sales bagde stop working and changed all our variable products into simple products.

We feel there are too many problems with the site we cannot understand what is going on.

#439606 Copied

Luca Rossi

Support staff

April 5, 2025 at 06:45

Dear @Jennifer,

We hope this message finds you well.

We would like to investigate the issues you reported; however, it appears that your staging site is no longer accessible: https://darkorchid-finch-794542.hostingersite.com/.

Could you kindly check the site and provide us with an updated link or restore access so we may proceed with our review?

Thank you for your cooperation.

Best regards,
The 8Theme Team

#439833 Copied

Jennifer

Participant

April 25, 2025 at 16:00

Hello,

So, We hve migrated the site to the domain: dimple.com.ar

Currently, the issue is on the Archive page.
Weather we use the theme archive or the theme builder by Elementor, the sales price is not showing on archive nor the sales badge on the Shop/archive page.
We had to use a plugin (Acowebs Product Labels For Woocommerce) to make the sales price appear and we use CSS to hide the sales price from the single product page so we dont have 2 badges, because we deactivated the sales badge but still was showing on the single product page.

The access are the same as the previous one

Can you please check what is the issue?
We cant make the sales price and the sales badge appear

Regards,

#441940 Copied

Luca Rossi

Support staff

April 26, 2025 at 05:03

Dear @Jennifer,

Could you please re-send temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you!

#441981 Copied

Jennifer

Participant

April 27, 2025 at 03:26

Hi there,

Sending access

Content is visible for topic creator and
support staff only.

#442090 Copied

Luca Rossi

Support staff

April 28, 2025 at 11:12

Dear Jennifer,

We hope this message finds you well.

Could you please clear all caches and check the site again?
For your reference, here is how it currently appears on our end: https://tinyurl.com/2cgm57r6.

The product category we reviewed is available here: https://dimple.com.ar/product-category/denim/.

Thank you very much for your assistance.

Best regards,
The 8Theme Team

#442187 Copied

Jennifer

Participant

April 28, 2025 at 13:26

Hello Lucca,

Thank you for your reply.
The problem is not on the category page.
Its on the shop page.
When you enter here: https://dimple.com.ar/shop/
the sales badge and the sales prices are not showing as it is shown on the category page.

The issue seems to be on the shop page

#442198 Copied

Luca Rossi

Support staff

April 28, 2025 at 18:02

Dear @Jennifer,

We believe that the Stock Manager plugin was causing the issues you experienced.

It appears that the plugin generated its own product prices, which then overrode the default pricing set by the WooCommerce plugin. As a result, WooCommerce was unable to correctly identify whether products were on sale.

After disabling the Stock Manager plugin, the issues seem to have been resolved.

Could you please check on your end and confirm if everything is now working as expected?

Best regards,
The 8Theme Team

#442217 Copied
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