Dear @Hassan,

I hope this message finds you well.

We would like to inquire whether the translation was made directly within the xstore.pot file. During our testing, we noticed the following string: https://prnt.sc/QrJQ1FVhINLB, which does not appear to be part of the original .pot file.

To ensure proper functionality and maintain file integrity, we kindly ask you to restore the xstore.pot file to its original version. We recommend making any necessary string modifications using the Loco Translate plugin, as outlined in their official documentation: https://localise.biz/wordpress/plugin.

If you continue to experience issues or require further assistance, please provide us with FTP access. This will allow us to verify whether any other files have been modified, as such translations should work correctly by simply updating the relevant strings through the Loco Translate plugin.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @kareldevries,

We hope this message finds you well.

We noticed that the header cart widget text was not displaying on mobile devices due to the following settings: https://prnt.sc/ubYD7Ocx1npj. We have made the necessary adjustments, and kindly ask you to check if the issue has been resolved on your end.

Additionally, we have increased the spacing (as shown here: https://prnt.sc/Oxk4pZo39-GS) to ensure it fits properly within the container width.

Please let us know if everything is now working as expected.

Best regards,
The 8Theme Team

Dear @Cor,

We hope this message finds you well.

Could you kindly check the issue again at your earliest convenience? We have attempted to activate the XStore child theme and did not encounter any problems. A screenshot has been provided in the private area for your reference.

Please note that each theme includes its own set of widgets and elements for page builders. Therefore, when switching to a different theme, it is possible that some layout adjustments may be required using the current theme’s widgets, rather than those from the previous theme.

For a smoother transition, we recommend creating a staging website where you can safely migrate your content to our theme. Alternatively, if your website has not yet been launched, you may proceed with these changes directly on the current site.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @Kestutis,

Thank you for providing the correct access credentials, which allowed us to log in without the need for further correspondence.

We have implemented some improvements in the following file:
et-core-plugin/packages/xstore-wishlist/xstore-wishlist.php
These changes will be included globally in the next update of the theme.

Additionally, to add a custom attribute to the wishlist links, we have inserted the following code into your child theme’s functions.php file:

add_filter('xstore_wishlist_product_query_atts', function($atts) {
    $atts[] = 'rel="nofollow"';
    return $atts;
});

Please check the functionality now and let us know if everything is working as expected.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Cor,

We hope this message finds you well.

Regarding the issue you reported, it appears to be more closely related to WordPress itself rather than our theme, as the menu in question is generated by WordPress and not directly by our theme.

We attempted to review the WooCommerce logs; however, we were unable to access the logs page. For your reference, we have provided the URL in the private area. Additionally, when trying to open the page, we encountered the following error: https://prnt.sc/UhjbkKDFuic_

In light of this, we kindly suggest the following steps to help resolve the issue:

1. Please ensure that the latest versions of our theme and the XStore Core plugin are installed on your server. If updates are needed, you may follow this tutorial: https://www.8theme.com/documentation/xstore/video-tutotials/how-to-update-rate/

2. If possible, check the error logs on your server. This may help identify any issues or errors that occur when activating our theme.

3. Verify that your server meets the necessary system requirements. You can refer to the following screenshot for guidance: https://prnt.sc/X479GbwVMDMD

4. For testing purposes, we recommend deactivating your current theme and all plugins. Then, try activating our theme and the XStore Core plugin to see if the issue persists.

If the problem continues after completing the above steps, we kindly ask you to unblock our access to your website. At the moment, we are unable to view your site, which limits our ability to assist you further.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Jennifer,

We hope this message finds you well.

Upon reviewing the source of your products, we have noticed that all of your variable products are currently being displayed as simple products on your shop page. Please refer to the following screenshot for reference: https://prnt.sc/wxgKY9EAAxym.

This behavior is not provided as option by our theme, and we have not identified any plugin within your setup that would typically result in such a configuration. Therefore, we would like to kindly ask if you have implemented any custom code on your server or made modifications in other files that could affect product display. Additionally, have the products been migrated from another website, or were there any plugins previously installed that might have altered the product types – even after being removed?

For testing purposes, we created a sample variable product, which can be viewed here: https://prnt.sc/Lz9Be1g-W_HI. However, it is still being displayed as a simple product on the shop page: https://prnt.sc/Ddmzej_yr35l.

At this point, we recommend testing the functionality using a default WordPress theme, such as Storefront, with only the XStore Core and WooCommerce plugins activated. You may consider creating a staging environment for this purpose, or temporarily perform the test on your current website.

Based on our findings, this issue does not appear to be related to the XStore theme.

Please let us know if you need any assistance with the testing process.

Best regards,
The 8Theme Team

Hello @RichPoetry

We will review and work on correcting the URL in our email templates. At this time you can temporarily set the URL to redirect customers to the “My Account” page while we work on identifying a proper solution. We already sent your request to our developers.

Kind regards, Jack Richardson
The 8theme’s team

Dear @RichPoetry,

We hope this message finds you well.

Could you please confirm whether you attempted to open the page using the provided URL? Were you successfully redirected to the correct page for setting a new password?

We will review and work on correcting the URL in our email templates. However, if the current link redirects users to the appropriate password reset page, you may continue using the suggested shortcode. If not, you can temporarily set the URL to redirect customers to the “My Account” page while we work on identifying a proper solution.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Rokas
On the live site, the fonts are being imported from the staging website, which is why they are not loading correctly and appear different.
Please see the screenshot for reference in private area.

We recommend checking the documentation on Elementor about migration of web-sites and possibly you should reupload/rechoose the selected fonts in Elementor configuration.
As you can see from the screenshot the issue is related to site migration and not directly to our theme.

Kind regards, Jack Richardson
The 8theme’s team

Dear @carinachan2000,

We hope this message finds you well.

Kindly update your theme and the XStore Core plugin to the latest versions, as recent updates may contain fixes relevant to the issues you have reported. You can review the update history here: https://xstore.8theme.com/update-history/

If you require assistance with the update process, please refer to our documentation and tutorials available at: https://www.8theme.com/documentation/xstore/

After completing the update, we recommend clearing your browser cache as well as any cache generated by caching plugins you may be using.

Additionally, we kindly ask you to test the issue using a default WordPress theme such as Storefront. If the issue persists with the default theme, it is likely unrelated to XStore, and therefore outside the scope of our theme support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @RichPoetry,

I hope this message finds you well.

We kindly ask if you could temporarily disable the captcha verification on your login page, as we are currently unable to proceed with the login process despite entering all values correctly.

Additionally, we would greatly appreciate it if you could provide us with FTP access. This would allow us to upload an improved file for your review, so you can verify the implemented solution.

Thank you for your cooperation and support.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Deborah,

We have reviewed the websites in question but were unable to identify any specific solution for resolving this issue. It is possible that this website load additional scripts or styles under certain conditions, which makes it difficult to determine a definitive approach.

If you come across any other websites with correctly functioning sticky sections, please feel free to share them with us. They may help us better understand and potentially identify a suitable solution.

At this time, however, we are unable to provide a specific recommendation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Chris0483,

Thank you for reaching out.

Regarding the URLs you provided, please note that all the listed products currently have at least one variation in stock. As a result, these products cannot be marked as “Out of Stock.”

In order for the “Out of Stock” badge to be displayed, please share a URL where a product has all of its variations out of stock.

Additionally, if you are using the Archive Product Builder with Elementor, kindly ensure that the option to display stock status is enabled. You can refer to the following screenshot for guidance: https://prnt.sc/VjiOOm_Jo99w

Should you have any further questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @RichPoetry
You can use the “Button” component with next configuration -> https://prnt.sc/weV8N6WJvL0u.
Kind regards,
Jack Richardson
The 8theme’s team

Dear @Will,

We hope this message finds you well.

We are currently experiencing difficulties accessing the URL you provided. The page appears to infinite load but does not display any content on our end. If there are any country-based restrictions in place, we kindly ask that you temporarily disable them or review the URL to ensure it is functioning correctly.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team