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XStore Email Builder Issue for New Account

This topic has 15 replies, 2 voices, and was last updated 2 weeks, 3 days ago ago by RichPoetry

  • Avatar: RichPoetry
    RichPoetry
    Participant
    May 23, 2025 at 14:55

    Hi, I enabled Email Builder inside XStore.
    the problem is i i am on default wordpress email and register for new account i see Click here to set your new password.

    When i enable XStore Email Builder i dont see the link for option to set new password. instead it gives Password.

    i want to implement the same Click here to set your new password in XStore Email Builder.
    How to do that?

    Files is visible for topic creator and
    support staff only.
    #445272 Copied
    14 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 23, 2025 at 15:46

    Hello @RichPoetry
    You can use the “Button” component with next configuration -> https://prnt.sc/weV8N6WJvL0u.
    Kind regards,
    Jack Richardson
    The 8theme’s team

    #445281 Copied
    Avatar: RichPoetry
    RichPoetry
    Participant
    May 23, 2025 at 16:13

    thats not same

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #445285 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 24, 2025 at 15:34

    Dear @RichPoetry,

    I hope this message finds you well.

    We kindly ask if you could temporarily disable the captcha verification on your login page, as we are currently unable to proceed with the login process despite entering all values correctly.

    Additionally, we would greatly appreciate it if you could provide us with FTP access. This would allow us to upload an improved file for your review, so you can verify the implemented solution.

    Thank you for your cooperation and support.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #445417 Copied
    Avatar: RichPoetry
    RichPoetry
    Participant
    May 24, 2025 at 16:02

    thanks for reply

    Please contact administrator
    for this information.
    #445423 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 24, 2025 at 16:21

    Dear @RichPoetry,

    We hope this message finds you well.

    We would like to inform you that we have uploaded the updated files with the suggested improvements. Kindly use the “{set_password_url}” shortcode instead of the previously recommended “{reset_password_url}” in your email templates.

    It appears that access to the wp-admin area has been modified, which prevents us from reviewing the backend and providing you with screenshots. Therefore, we kindly ask you to check the updated email templates on your end to ensure everything is working as expected.

    Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #445425 Copied
    Avatar: RichPoetry
    RichPoetry
    Participant
    May 24, 2025 at 20:17

    still not working

    Please contact administrator
    for this information.
    #445433 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 25, 2025 at 10:13

    Dear @RichPoetry,

    We hope this message finds you well.

    Could you please confirm whether you attempted to open the page using the provided URL? Were you successfully redirected to the correct page for setting a new password?

    We will review and work on correcting the URL in our email templates. However, if the current link redirects users to the appropriate password reset page, you may continue using the suggested shortcode. If not, you can temporarily set the URL to redirect customers to the “My Account” page while we work on identifying a proper solution.

    Thank you for your understanding and cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #445452 Copied
    Avatar: RichPoetry
    RichPoetry
    Participant
    May 25, 2025 at 10:54

    here are some more details with video

    Please contact administrator
    for this information.
    #445453 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 25, 2025 at 11:55

    Hello @RichPoetry

    We will review and work on correcting the URL in our email templates. At this time you can temporarily set the URL to redirect customers to the “My Account” page while we work on identifying a proper solution. We already sent your request to our developers.

    Kind regards, Jack Richardson
    The 8theme’s team

    #445456 Copied
    Avatar: RichPoetry
    RichPoetry
    Participant
    May 25, 2025 at 12:01

    ok thankyou, so i will receive update?

    Please contact administrator
    for this information.
    #445457 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 26, 2025 at 08:53

    Dear @RichPoetry,

    Thank you for bringing this matter to our attention.

    We have added the reported item to our developers’ to-do list. Once our team reaches this task, the fix will be included in a future theme update. You can monitor the progress and details of upcoming updates via our changelog page: https://xstore.8theme.com/update-history/.

    In the meantime, if you prefer to maintain security, you may remove the temporary FTP and WP-Admin access. Should we require access again in the future, we will reach out to request it.

    Thank you for your cooperation and understanding.

    Best regards,
    The 8Theme Team

    #445518 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 27, 2025 at 09:25

    Dear @RichPoetry,

    We hope this message finds you well.

    We kindly ask you to try using the {set_password_url} shortcode in your email templates and verify whether it redirects correctly. Our team has uploaded a fix to your server in the following file:

    et-core-plugin/packages/woocommerce-email-template-customizer/includes/utils.php

    However, we currently do not have access to your email templates to apply this modification ourselves or to test if the issue has been fully resolved.

    We would greatly appreciate it if you could check and let us know the outcome.

    Best regards,
    The 8Theme Team

    #445640 Copied
    Avatar: RichPoetry
    RichPoetry
    Participant
    May 27, 2025 at 19:54

    its working 🙂 thankyou so much 🙂

    #445691 Copied
    Avatar: RichPoetry
    RichPoetry
    Participant
    May 27, 2025 at 19:54

    Thanks for the support! My topic “XStore Email Builder Issue for New Account” has been successfully resolved.

    #445692 Copied
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