Jack Richardson

Hello @mantolis,

If certain elements are disabled, please navigate to Dashboard → Elementor → Element Manager and activate the required ones and save changes. You can find more information here: https://elementor.com/help/element-manager/.

If you need any further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Valley View Farm Dairy,

Could you please provide us with some screenshots or videos illustrating the issue? This will help us better understand the situation and assist you more effectively, as it is not entirely clear to us at the moment.

Additionally, if you have changed your previous wp-admin access details, please share the updated credentials with us via private content.

Best regards,
Jack Richardson
The 8Theme Team

Hello @mantolis,

Are you referring to the screenshot in the following reply: https://www.8theme.com/topic/issue-after-failed-charge-of-credit-card/#post-431136? If so, please add the WooCommerce Notices element available in your Elementor widgets list: https://prnt.sc/BwdPhqodhEea. You can place it on your Cart and Checkout pages if it is missing, and then check the result.

If the issue persists, we will be glad to assist you further. Please provide additional details about your tests if needed.

Best regards,
Jack Richardson
The 8Theme Team

Hello @ziga32,

The specified strings are located in the xstore/templates/breadcrumbs.php file: https://prnt.sc/4SbMj6QvGnJd. These strings are available for translation using the Loco Translate plugin or other similar translation plugins.

To remove such a string, you can either copy the mentioned file to your xstore-child directory, maintaining the same path, and make any desired modifications. Alternatively, you can translate the specified string to an empty value or a space character using the plugins mentioned above.

Alternatively, you can use the snippet provided above.

Best regards,
Jack Richardson
8Theme Team

Hello @Julius,

Thank you for providing the details. We have already resolved the issue on our demo (https://prnt.sc/tBSJ2oUQU26c) and cleared the cache, so you can check it now.

If you would like to fix it on your website, please open the Archive Products builder, click on the Sidebar/Filters widget, go to the Advanced tab, and scroll to the Custom CSS section (https://prnt.sc/8hisQpysTXH5). Replace the existing styles with the following:

body:not([data-elementor-device-mode="mobile"]) selector.elementor-widget-etheme_sidebar .etheme_widget_cats  {
    background-color: rgba(245, 245, 246, 1);
    border-radius: 10px;
    padding: var(--categories-widget-padding, 30px 25px);
    border-bottom: none;
}
[data-elementor-device-mode="tablet"] selector {
    --categories-widget-padding: 17px;
}
body:not([data-elementor-device-mode="mobile"]) selector.elementor-widget-etheme_sidebar .etheme_widget_cats li:not(.current-item) a:not(:hover) .count {
    background-color: #fff;
}

selector .widget_price_filter .price-filter-box input {
    border-radius: 4px;
}

selector .et-follow-buttons a {
    color: rgba(0, 121, 107, 1);
}
selector .etheme_widget_cats .current-item a:not(:hover) .count {
    background-color: #222;
}

Alternatively, you may provide us with temporary wp-admin access in private content, and we will fix it on your website.

Best regards,
Jack Richardson
8Theme Team

Hello @Recep,

We have built-in functionality for Facebook and Google login, which you can review in our documentation at the following link: https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/.

If you have any further questions, please feel free to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Iñigo,

This string can be found in the XStore theme files for translation. However, if you would like our assistance, please provide wp-admin access to your website in the private content section.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Kristjan,

Could you please temporarily enable the “Disable Pjax Pagination” option in “Theme Options → Speed Optimization” and then check if the issue is resolved? If the problem persists, please provide temporary wp-admin access in the private area.

Best regards,
Jack Richardson
8Theme Team

Hello @Mark

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Marc Savall,

Thank you for providing the access details. We have reviewed the issue without requiring any additional information. The default WooCommerce breadcrumbs widget has been replaced with our built-in breadcrumbs widget, and it is now displaying correctly: https://prnt.sc/9bmlyDTf30_9. On the frontend, it appears as follows: https://prnt.sc/1cioakFxqoUT.

Please check it from your side, and if your main request has been resolved, you may mark this topic as closed.

Best regards,
Jack Richardson
8Theme Team

Hello @elzoghby.com,

We are still unable to identify the issue. Please find the attached screenshot in the private content. Kindly clear your browser cache or try from another browser before testing again.

Regarding your question about the widgets not being displayed, please note that the Swatches filter will appear only if the attributes are configured as swatches. Otherwise, you can add the widget named “Filter by product attribute” (see: https://prnt.sc/izIWl5ryo9sf), and the widget will then be displayed (see: https://prnt.sc/AyIib9ghW-tt).

Best regards,
Jack Richardson
8Theme Team

Hello @New York Printhub

Please, check your Dashboard -> Static Blocks and find the one that is shown in such area. Open the Static block editor and modify its content.

Otherwise, if you need our assistance, could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

Hello @zitalyaar,

We are not certain why the plugin is missing after your migration, as this migration process was not carried out by our developers. However, you can download all the plugins available for your purchase code from https://www.8theme.com/account/ under Downloadable Files (https://prnt.sc/wqObvfw16Yo_), and install them manually if necessary.

Best regards,
Jack Richardson
The 8Theme Team

Hello @chutipao,

Please use a file-sharing service such as https://fex.net/ to upload your video and provide us with the download link.

Best regards,
Jack Richardson
The 8Theme Team

Hello @CS,

Please open Dashboard → XStore Builders → Header → Go to Builder → Elementor. Locate the mobile menu widget in your header content, remove any unnecessary items, and configure the WP Menu item settings as shown here: https://prnt.sc/4LzjY6CU5qfj.

If you require our assistance, please provide temporary wp-admin access in the private content area.

For more information about the header builder, please visit: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Best regards,
Jack Richardson
The 8Theme Team