Jack Richardson

Hello @elzoghby.com

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Recep,

Could you please provide us with temporary FTP access to your website and grant permission to perform debugging? During this process, some notices or errors may temporary appear on the web-site. This will allow us to investigate the cause of the issue by reviewing the product display conditions in the theme files.

Best regards,
Jack Richardson
8Theme Team

Hello @Recep,

Following your previous requests, we have improved the LiteSpeed settings for the JavaScript exclusions: https://prnt.sc/NZJt4rvg3Kmw.

Regarding your inquiry about switching the cache plugin, we recommend trying the WP Rocket plugin, which is widely used and highly regarded by many of our customers as one of the best caching solutions.

Additionally, you can find a detailed article on optimizing the plugin settings here: https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/

Best regards,
Jack Richardson
The 8Theme Team

Hello @elzoghby.com,

As we mentioned earlier, we were unable to locate where the following type of link was configured: yourweb-site.com/shop-our-catalog/accessories.html. This link does not originate from our theme options.

Regarding the following URLs:

yourweb-site.com/shop/?filter_cat=accessories  
yourweb-site.com/product-category/accessories

We recommend using next URL format “yourweb-site.com/product-category/accessories” if you need to include such links within your content. The format with ?filter_cat=accessories is used only in the “Filter by Product Categories” widget and loads a specific script on the page where the widget is applied to correctly display the filtered content so such type of url is not recommended for global usage.

Best regards,
Jack Richardson
8Theme Team

Hello @elzoghby.com,

You are currently viewing the Post categories, but you need to enable the Product categories in the Screen Options. Once activated, you will be able to add product categories to your menus. You can refer to the following example of the configuration: https://gyazo.com/8f7c6cd6ecf6e3e2eb2089f4ca6fa0b3.
For more information about Screen Options, please visit the following article: https://wordpress.org/documentation/article/appearance-menus-screen/#screen-options.

Regarding your question about the permalink structure, you can modify the structure of your pages, posts, and taxonomies here: https://prnt.sc/GStCVAELOrAs. However, the structure currently in use does not appear to be configured through these options. It seems that it may have been modified either through custom code or directly on your server, which falls outside the scope of our support.

Best regards,
Jack Richardson
8Theme Team

Hello @Recep,

We have checked the issue on a real device and confirmed that certain products are not being displayed. However, this issue does not appear when using the responsive mode on a desktop device.

Could you please confirm whether you have cleared or disabled the CDN caching on your website, as this might be causing the issue?

Best regards,
Jack Richardson
The 8Theme Team

Hello @martijntje,

Could you please check it now? We have identified a global solution that previously prevented the subsequent heading from displaying correctly when the custom product design was shown on the page.

Best regards,
Jack Richardson
The 8Theme Team

Hello @martijntje

Please, check private content.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Saira,

Thank you for your kind message. We are glad to know that all the issues have been successfully resolved.
Please feel free to contact us anytime if you need further assistance.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @Nilla,

Please open Dashboard → Elementor → Settings → Integrations → Mini Cart Template and set it to Disable (see the screenshot: https://prnt.sc/50sa_wBlX4vP).

If the issue persists, kindly provide us with screenshots of the problem and temporary wp-admin access (in private content).

Best regards,
Jack Richardson
8Theme Team

Hello @Rok,

Could you please provide us with a few screenshots of the mentioned tags? We have checked the wishlist, cart, and account off-canvas widgets, and the ‘span’ tags appear to be displayed correctly (based on the snippets we provided to you).

Best regards,
Jack Richardson
The 8Theme Team

Hello @Recep,

We have reviewed the issue related to the display of upsell and cross-sell products. These products are being shown as expected: https://prnt.sc/_8A7URTTKe9b. Please note that such products are displayed based on the items added to your cart. If none of the products in your cart have associated upsell or cross-sell items, these products will not appear in your mini-cart.

Additionally, we kindly recommend clearing your CDN cache before testing, if you have an active CDN, as we noticed that a CDN is installed on your website: https://prnt.sc/vunhKKvHVSkN.

Best regards,
Jack Richardson
8Theme Team

Hello @Rok,

We have reviewed several single products using the mentioned extension, and the structure appears to be correct: https://prnt.sc/cKjP0hw0QnC5.

On single posts, there are a few issues; however, most of them can be resolved within the post content: https://prnt.sc/Jub_QCBuxgj8. Some widgets contain tags that are outside the proper SEO structure of the page.

For the Author Box widget with the incorrect H4 heading: https://prnt.sc/HMDGDg2rhFXo, you can adjust the tag in the widget settings: https://prnt.sc/fNDlyv3ym4j7.

For the Sidebar widgets, you can modify the tag in the widget title section: https://prnt.sc/bZ25gIq1iZgu.

On other pages, such as the About Us page, you can change the widget tags directly in the page content: https://prnt.sc/CO9wfEcI24RZ, https://prnt.sc/zgwCaPP5vMdz.

If you have any further questions, please feel free to submit them on our support forum.

Best regards,
Jack Richardson
8Theme Team

Hello @Cookster Creative,

We regret to inform you that there is currently an incompatibility preventing the bulk removal of waitlist items. However, we will ask our developers to review this issue and look for a possible solution.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Hello @ahmet hakan,

Could you please provide us with the updated wp-admin access details, as the previous credentials appear to be outdated? Additionally, we kindly ask you to perform the test with a short delay (approximately 20–30 seconds) after activating or deactivating the mentioned widget, as this delay may be necessary for accurate testing results.

Best regards,
Jack Richardson
8Theme Team