Hello @Taris,

Nothing remains static; updates for WordPress and plugins are continually being released, and they are incorporated into our template. We consistently update our theme with new features and resolve outstanding issues. We recommend using the latest version of the theme to prevent any problems related to incorrect template functioning. Please note that whenever the theme is updated, files in your existing theme (not child-theme but in parent one – XStore) will be overwritten. If you have made any modifications to the updated files, those changes will be lost. Therefore, if you plan to customize your template, it is advisable to use the Child Theme or the Custom CSS area in Theme Options if your changes only affect CSS styles. Theme updates only impact the theme files and do not affect the database. To avoid any difficulties, please back up the theme files and database before any update.

The update process is thoroughly described in our documentation: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Please note that the latest version for updating from the dashboard may be cached for 3-5 days, as refreshing such information constantly would slow down the dashboard loading time. Therefore, WordPress caches this information for a period and makes update requests once every few days.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Sebastian,

This notice pertains to the Elementor plugin, as indicated by its path and it not critical as it is temporary displayed until saving or refreshing templates data. Since you have a live website, it is highly recommended to set the debug mode to false, rather than displaying the notices to everyone.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @whym,

We have reviewed the logs and other configurations and recommend that you contact your hosting provider to examine the server mail logs, as these are not accessible from the dashboard. At this time, we suggest temporarily disabling the Email Customizer builders (XStore Control Panel -> Email Customizer) and conducting a test using the default templates. Then, please check the hosting mail logs, as it appears the issue may be related to a server configuration. We have not made any changes in our updates concerning the email system, and upon reviewing your website’s configuration, there have been no alterations that could impact such email actions.

We look forward to your feedback.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @ESA,

We have already released an update that includes improvements for variation gallery compatibility and other security fixes (https://xstore.8theme.com/update-history/). We kindly ask you to update the theme on your website, after which you will be able to access the settings mentioned in our previous reply. If you still require our assistance, please clarify which product you need help with, and we will look into it (you can attach the url in private content area).

At this time, we have not updated your website, as you may need to create a backup first. Therefore, we kindly suggest reviewing our documentation before proceeding with the update: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @M Project,

We have checked the console error on your Single post Elementor editor:

“Uncaught SecurityError: Failed to read a named property ‘elementorFrontend’ from ‘Window’: Blocked a frame with origin … from accessing a cross-origin frame.” (https://gyazo.com/ae7fdec733e4f481c1d67cb462cb015e)

This error is related to the Elementor editor and browser cross-origin/frame security restrictions. It usually appears when the Elementor editor and its preview iframe are treated as different origins or when additional security headers are applied by the server, CDN, Cloudflare, or a security plugin.

Please check the following:

1. We checked the WordPress Address and Site Address under Settings → General use exactly the same protocol and domain, for example:
https://everbrightwellness.com

There should be no mix between HTTP/HTTPS or www/non-www versions and it is correct version configured on your web-site.

2. Please contact your hosting provider and ask them to check whether any of the following headers are being added to the Elementor editor or preview pages:

– Cross-Origin-Opener-Policy
– Cross-Origin-Embedder-Policy
– Document-Isolation-Policy
– Content-Security-Policy
– X-Frame-Options

They should also check ModSecurity/firewall rules that may affect iframe access.

3. As Cloudflare or another CDN/security service is used (we checked using the browser tool → https://gyazo.com/b9284fb9a01db88e92b81a4d19057371), please temporarily disable its security/header modification rules and test the Elementor editor again.

4. Please also temporarily disable security/optimization plugins that may modify HTTP headers or iframe behavior.

5. As we see you have not the latest version of Elemento so we kindly ask you to update it on your web-site (we didn’t make such action as it is a live web-site so we only suggest the solution).

Note: we also checked the Elementor logs page but it is not available for us to preview → https://everbrightwellness.com/wp-admin/admin.php?page=elementor-system-info.

This issue is not caused by the XStore theme itself. The browser is blocking Elementor from accessing its own preview iframe because of cross-origin/security restrictions.

We recommend asking your hosting provider to compare the response headers of the Elementor editor page and the Elementor preview iframe and remove or adjust any conflicting cross-origin security headers.

Kind regards, Jack Richardson
The 8theme’s team

Dear @Taris,

The Product Data Tabs widget or Single Product Tabs widget is required by Elementor to be included in the Single Product Content (XStore Builders -> Single Product Builder). Since this widget is not currently added to your template, you may encounter a notice when editing any product. This information is detailed in the official Elementor documentation: https://elementor.com/help/woocommerce-single-product-data-tabs-pro/. We have now added this widget to your template (https://prnt.sc/g7bonjmFxnje), and upon checking the product content editor (for example, ViewSonic M1X LED Projector – 16:9 Portable), the editor loads correctly, allowing you to edit the content specifically for the current product: https://prnt.sc/gDhe92rDgNPd.

In the main Single Product template, you should display only the information that is common to all products (such as the product gallery, excerpt, etc.). If you need to include specific unique content that is commonly loaded in the template, please refer to the Dynamic Tags feature we previously described.

Regarding the notices, please disable the debug log on your website, as these notices are not critical and may occur during the development process. Keeping the debug active on a live website is not advisable.

You can find tutorials on creating static blocks in our documentation: https://www.8theme.com/documentation/xstore/support/static-blocks/.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Anastasia,

We value your time and have conducted a test on your staging website with both our XStore theme and XStore Core disabled. The issue with selecting certain fields during the checkout process persists, indicating that this problem is not related to our theme or plugin. A video of our test is attached in the private area from two file-sharing services (same video). Thank you for your understanding. If you could provide us with the steps that demonstrate the issue occurring only with our theme, please include them in your response.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @pckeycallout,

We have reviewed the video and tested the issue on our end. The loading time for your products is influenced by the resources loaded on the page, including large images that need optimization and it is not an issue in our theme or some one-click setting to enable as it is caused by the web-site content that is not from our demo. We recommend using tools such as TinyPNG or other available options to optimize these images. For instance, some images are approximately 1MB each and take about 3-4 seconds to load (https://prnt.sc/AwG3xKbipIhN). You can test it on your browser in Network tab to check the source for optimization.

Since your shop page uses infinite scroll for loading products, the images take some time to load. With AJAX loading, they are not lazy-loaded; instead, all newly loaded images are loaded at once. We suggest reducing the number of products displayed per page (Customizer -> WooCommerce -> Products display) and testing other pagination types on your shop page (such as “load more” or AJAX pagination).

Additionally, we have a dedicated article on website optimization that you may find helpful. You can review it and configure your settings as suggested (https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/).

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Anastasia,

We kindly request that you provide the correct administrative credentials or adjust the account permissions for the user you have attached, as all pages are currently locked for us on both the frontend and backend. Alternatively, you may create a separate account specifically for our needs. Screenshots are attached in the private content.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @islam,

Please check now. We have configured the ‘Alert advanced’ type of product added notification in Theme Options -> WooCommerce -> Shop layout (https://prnt.sc/DJ-KEy4FMQsH) and have also disabled the added to cart notifications in your header -> cart widget (https://prnt.sc/RjfmjuLrLlp9) to prevent overlapping of the alert and off-canvas.

Frontend result: https://prnt.sc/nBjvyBhdh3J5

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @islam,

Please check now. The issue was caused by the z-index property set on some of your sections in the footer. You can view it here: https://prnt.sc/Si1Hfz0vgkUl.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @islam,

Could you kindly check now? We have re-saved your Theme Options and Header templates. In our tests, the item count is displayed correctly on various pages across your website.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Quintus,

In the ‘Content reset’ popup, you have the option to remove existing content from your website. You can select the type of content to remove using checkboxes – https://prnt.sc/7cyHFykSr8z3.

In the Demo import popup, you can choose only the specific content you wish to install from the demo – https://prnt.sc/H7o8BxKiI–u.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Quintus,

Elementor Pro is a paid plugin that you have purchased, so we kindly ask you to submit any questions related to plugin issues to their support team. You can do so by visiting this link: https://elementor.com/help/how-to-submit-a-support-ticket/. Please note that we provide assistance here only for our own products. Thank you for your understanding and for respecting our support rules and policy.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @islam,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards,
Jack Richardson
The 8theme’s team