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Mobile menu not showing, main and second menu are forced on mobile device

This topic has 4 replies, 3 voices, and was last updated 1 week, 5 days ago ago by Tony Rodriguez

Bas Kling

Participant

September 17, 2026 at 08:23

Hi,

We’ve noticed that the mobile menu is not showing on mobile devices. Instead, the main and secondary menus are forced on mobile. We don’t know what’s going on. Can you please have a look?

-EDIT-
The problem seems to have been occurring for almost two weeks now, but because of caching, not all pages were showing the issue.
We’ve updated Xcore and the theme, and cleared all browser and server cache. We’ve also deactivated all code snippets to see what impact they might have had. No change, unfortunately; the problem persists….

Please, contact administrator
for this information.

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3 Answers

Jack Richardson

Support staff

September 17, 2026 at 08:31

Hello @Bas Kling,

Please check now. The ‘Mobile optimization’ setting was enabled on your website, as shown here: https://gyazo.com/bb976c31f4158d4ab94e4e25c62407f2 so we set it to disable state now. Note: Since you have a caching plugin installed on your website, it is recommended to disable this setting.

Best regards,
Jack Richardson
The 8Theme’s Team

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Bas Kling

Participant

September 28, 2026 at 00:19

Thanks for the support! My topic “Mobile menu not showing, main and second menu are forced on mobile device” has been successfully resolved.

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Tony Rodriguez

Support staff

September 28, 2026 at 00:19

Dear Bas Kling,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

Leave Feedback →
(takes less than a minute)

Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team

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Mobile menu not showing, main and second menu are forced on mobile device

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