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  whym

  Participant

  October 8, 2026 at 02:45

  Sign In>> “Lost Password” link is not sending a password reset email to user. I have created an account and tried for myself and am also not receiving a password reset email. I have checked the spam folder.

  Content is visible for topic creator and
  support staff only.

  #476272 Copied
  1 Answer
  

  Jack Richardson

  Support staff

  October 8, 2026 at 08:23

  Hello @whym,

  We kindly ask you to check our latest reply on your other topic -> https://www.8theme.com/topic/customer-not-receiving-order-updates-ie-order-confirmation/#post-476274.

  Best regards,
  Jack Richardson
  The 8Theme’s Team

  #476275 Copied
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