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Viewing 30 posts - 91 through 120 (of 17,791 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 19, 2026 at 06:13

    Hello @Viktor,

    Could you please conduct a test using different devices? We have tested your website on several devices and browsers from our end and did not encounter the issue you mentioned. This suggests that the problem might be related to a specific configuration on your browser or device, possibly even for a specific website. We have attached a video above demonstrating our tests on responsiveness from both our demo and your website, showing identical sizes and aspect ratios on both. Additionally, we have attached a video of our testing on an actual mobile device (not just a desktop browser in responsive mode), and it is also displayed correctly. If you continue to experience this issue, could you please provide a list of the devices you have tested?

    Our video of testing: https://fex.net/s/kp8ndnn

    Best Regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 16, 2026 at 08:20

    Hello @Viktor,

    We conducted a test on our demo website and your imported URL (video attached) and did not observe any critical visual changes, except for the section with product categories. As you have already configured your own categories with subcategories, you may choose to hide the subcategories from display in this section to maintain an aesthetically pleasing layout.

    Video: https://fex.net/s/ks9b8yf

    If you still notice any changes, please provide us with comparison images or a video of your testing. Additionally, we kindly request that you check from another device or browser.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 16, 2026 at 08:12

    Dear @ESA,

    You can create an additional Checkout page using the default shortcode [woocommerce_checkout] and then temporary designate this page as the checkout page in the WooCommerce settings. If you wish to use the builder layout but find that some widgets are missing in the Elementor panel, please ensure that these widgets are enabled in the Elements Manager (https://elementor.com/help/element-manager/) within the Elementor settings.

    Should you continue to experience issues even with the default shortcode on the checkout page, we kindly request that you contact the plugin author for guidance on correctly configuring the settings or determining which hook you need to use for a builder-based checkout template.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2026 at 14:28

    Hello @pckeycallout,

    By default, WooCommerce plugin generates standard HTML links for the “Add to Cart” buttons in the product loops (shop, categories, and taxonomies). Even when AJAX add-to-cart is enabled, WooCommerce retains the ?add-to-cart=ID parameter within the href attribute as a fallback mechanism for users who might have JavaScript disabled. Search engine crawlers, such as Googlebot, follow these href links in the source code, which can lead to inflated crawl budgets and duplicate URL warnings in Google Search Console.

    To completely resolve this issue:

    1. Block the parameter via robots.txt (Highly Recommended)
    The quickest and most reliable way to prevent search engines from crawling these links is to disallow the parameter globally. Please contact your hosting provider for assistance with this. Add the following rule to your site’s robots.txt file:
    Disallow: /*add-to-cart=*

    Note: If you are also using custom layout parameters mentioned in the thread (such as view_mode or et_columns-count), you should add them to the block list as well:

    Disallow: /*view_mode=*
    Disallow: /*view_mode_smart=*
    Disallow: /*et_columns-count=*

    2. Add rel=”nofollow” to WooCommerce loop buttons via PHP
    To ensure crawlers do not pass any link juice or follow the shop loop buttons, you can inject a nofollow attribute. Add this snippet to your child-theme/functions.php file or via a code snippets plugin:

    add_filter( 'woocommerce_loop_add_to_cart_link', 'custom_add_nofollow_to_loop_cart_button', 10, 3 );
    function custom_add_nofollow_to_loop_cart_button( $html, $product, $args ) {
        if ( strpos( $html, 'rel=' ) === false ) {
            $html = str_replace( 'class=', 'rel="nofollow" class=', $html );
        } elseif ( strpos( $html, 'nofollow' ) === false ) {
            $html = str_replace( 'rel="', 'rel="nofollow ', $html );
        }
        return $html;
    }

    Once these changes are applied, Google will gradually remove these URLs from the crawl reports over the next few indexing cycles.

    Best Regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2026 at 14:23

    Hello @pckeycallout,

    The request you posted is not related to our theme but is instead associated with the plugin you are using on your website, which generates such URLs in your website content. You can find more information here: https://gyazo.com/1604e3bb63b5d9951e124abb06ac2bd1.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2026 at 09:44

    Hello @islam,

    We recently provided a solution for a similar request, which can be found here: https://www.8theme.com/topic/on-mobile-the-customer-needs-to-click-the-product-in-the-shop-twice-to-view-product/#post-476362. In your case, you can apply the following custom CSS globally in your Theme Options under Theme Custom CSS:

    @media (hover: none) {
        body .etheme-product-hover-default:not(:hover) footer,
        body .etheme-product-hover-overlay:not(:hover) footer {
            opacity: 1;
            visibility: visible;
            transform: none;
        }
        body .etheme-product-hover-default:not(:hover) .top-footer, 
        body .etheme-product-hover-overlay:not(:hover) .top-footer {
            transform: none;
        }
    
        body .etheme-product-hover-default:not(:hover) .footer-inner>*, 
        body .etheme-product-hover-overlay:not(:hover) .footer-inner>* {
            transform: none;
            opacity: 1;
            visibility: visible;
        }
    }

    Best Regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2026 at 09:16

    Hello @islam,

    You can configure the items displayed in the same manner as implemented in the Cart widget. Please refer to the “Mini-wishlist products amount” setting in the Header builder: https://gyazo.com/5398bc1bdc3f82b3ed8400f3d7d9d42a.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2026 at 09:07

    Hello @islam,

    This is not an issue, as the quick-view button is adjusted to the width of the product column, while the image in your column is displayed according to its proportions. You can adjust the images of your product in the Product widget style settings under “Image” section.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2026 at 06:16

    Hello @Rich Kil,

    If you would like to have bold borders on your input/textarea fields, you can achieve this by adjusting the appropriate settings in the contact form widget. Please refer to the following link for guidance: https://prnt.sc/76oNZscSYtXp. If you require any other modifications, kindly provide us with an example of the desired outcome so that we can assist you accurately.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2026 at 11:20

    Hello @Swapnali Borchate,

    We kindly request that you temporarily remove all custom CSS from your Theme Options under Theme Custom CSS. Please ensure you create a backup beforehand. It appears that some custom CSS may be causing certain issues, as indicated here: https://gyazo.com/4d184265881510c0a9cec636774acd45. Additionally, we would appreciate it if you could provide us with temporary wp-admin access in the private content section, along with the URL details of the demo you imported.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2026 at 09:57

    Hello @whym,

    Could you kindly clear your browser cache or check from an incognito window? We have conducted tests using Safari and Chrome, and the quantity in the cart updates correctly, as does the off-canvas content display (video is attached).

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2026 at 09:49

    Dear @islam,

    It is not permitted to modify the code directly in the parent theme, as these changes will be overwritten with the next update. As you can see, many functions and the current function has a wrapper with “if (!function_exists)”. You can copy the inner content (inside the condition) to your child theme’s functions.php file and implement the modifications there. For more details, please visit: https://developer.wordpress.org/themes/advanced-topics/child-themes/.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2026 at 07:07

    Hello @Rich Kil,

    Please review video01 in the private area, which demonstrates how to apply bold weight to text in contact form inputs. Video02 illustrates how to remove an element or section using the right mouse click in your Elementor editor.

    The email obfuscation on your “Contact Us” page is managed by the Anti-Spam by CleanTalk plugin (version 6.70) installed on your website. This plugin includes a built-in Email Encoder tool (https://gyazo.com/94560739c50d302c049f8a2f7679eaf2) that automatically conceals email addresses from scrapers and spam bots while ensuring they remain fully visible to regular users.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 14, 2026 at 06:54

    Dear @whym,

    We hope this message finds you well.

    We kindly request you to review the recent changes. We have added the following custom CSS to your Theme Options under Theme Custom CSS in the Global CSS section:

    @media (hover: none) {
        body .etheme-product-hover-mask2:not(:hover) footer {
            opacity: 1;
            visibility: visible;
            transform: none;
        }
    }

    Thank you for your attention to this matter.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2026 at 17:49

    Hello @Swapnali Borchate,

    We kindly request that you test pages other than just the homepage of your website, which is also a one-page your site. For instance, you can enter any URL such as yourwebsite/anything to access the 404 page. This will help determine if the footer issue occurs on other pages as well, allowing us to narrow down the source of the problem.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2026 at 14:55

    Hello @Swapnali Borchate,

    We have observed that in device simulators, the logo and text are missing in the footer from some simulated devices. We conducted similar tests on our simulators and encountered the same issues on some, while on others don’t (video is attached) . Could you please perform a test on a real device? Simulators may not display the original content due to privacy settings or restrictions on previewing certain content or images. There are no such issues in browser simulators.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2026 at 14:31

    Hello @Taris,

    Our theme is fully RTL-ready, but we load our styles accordingly when the is_rtl WordPress function (https://developer.wordpress.org/reference/functions/is_rtl/) returns true. However, since your plugin performs auto-translation using AJAX, this code is not triggered, resulting in the theme styles for the RTL layout not loading on the page.

    The issue you mentioned is not related to our theme but rather to the compatibility of your translation plugin, which automatically applies an RTL layout to all Elementor containers. We kindly suggest that you submit your query on the plugin support forum, where they can assist you with a solution, as they did in the following topic: https://wordpress.org/support/topic/version-5-0-1-forces-css-flex-containers-to-rtl/

    As a potential solution, there could be settings that allow you to set LTR/RTL with a page refresh and URL parameter, so the plugin’s code will not affect its own styles as it currently does.

    Best Regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2026 at 14:14

    Hello @Swapnali Borchate,

    We have reviewed your screenshots and did not identify any issues, as it appears that the page was not scrolled to the end. Additionally, we tested it on a responsive browser, and the issue did not occur. Could you please provide us with a video of the issue? You can upload your video to a file-saving service such as https://fex.net/ and send us the link in a private message.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2026 at 12:41

    Hello @islam,

    We regret to inform you that despite our efforts to explore various solutions, we have been unable to find one that displays correctly on responsive layouts without disrupting the overall slides design.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 13, 2026 at 06:03

    Hello @islam,

    We kindly request that you verify whether you have commented on the suggested CSS, as we have noticed that the alignment is still applied. Please refer to the following link: https://gyazo.com/155b599a047aa5d67f7f06e7ab395d10. Additionally, we ask that you provide us with the correct wp-admin access, as we are currently unable to connect to your dashboard.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2026 at 14:22

    Hello @Taris,

    For clarity, we recommend deactivating any duplicate or all activations that may have resulted from your manual migrations. Afterward, please register it correctly on your website. You can find more details in our documentation: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2026 at 13:11

    Hello @pckeycallout,

    Our theme does not include settings or built-in functionality to limit the display of out-of-stock items in your store. Additionally, you did not provide the product URLs “Examples: [product URL 1], [product URL 2].”, which would allow us to check the specific product settings.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2026 at 12:56

    Hello @Taris,

    Firstly, we would like to inform you that your developer domain is no longer active as you have migrated the sources of your website directly into folders. As a result, we are unable to compare the loading times of both your websites.

    Could you please let us know if you performed this migration manually or if you utilized assistance from your hosting provider to create a zip archive and backup of your content for migration? Manual renaming and reorganization could potentially lead to the use of outdated names, which might still make requests to the old website and slow it down.

    Have you compared all the Elementor settings, elements manager widgets, plugins versions, cache settings, etc.?

    Please note that the migration should be conducted according to the documentation provided by your hosting provider. Afterward, it is important to refresh the transients, clear the cache, and reload the Elementor cache files. We kindly suggest you to also submit your question to the hosting provider to assist you correct and assist you with refreshing the data on your live web-site.

    Best Regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2026 at 12:34

    Hello @islam,

    We are currently unable to locate the CSS file you attached. Kindly remove it, and we will re-evaluate the solution for you. Additionally, we have reviewed the issue regarding the arrows not displaying, and they are indeed visible, as shown in this link: https://gyazo.com/a0f83304358b2dfaa09957b2ffcf1591.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2026 at 06:28

    Hello @pckeycallout,

    You have about 30 private products (https://gyazo.com/a67306b07d54ae147bd4ba2e2393f73d) that are not displayed on the frontend. In your WooCommerce settings, there is an enabled checkbox to “Hide the out-of-stock products” (https://gyazo.com/d6358d13a56610b29abc9a9e1699df5b) and the number of such items in your store is 129 (https://gyazo.com/991edb2cded6c6f3529b66d7d2e84ce5). Therefore, the amount of displayed items on your store is correct, as there are 10 pages with 36 items each, totaling approximately 360 items (543 total – 149 out-of-stock – 30 private).

    If you would like to display the out-of-stock items, please check your WooCommerce settings. Additionally, per your request, there is a setting in our theme options to display out-of-stock items at the end (https://gyazo.com/b872b24199007d7845b827a253f788ba). However, for this setting to work, you need to first configure WooCommerce to display such products on your store.

    If you still have any questions, please clarify your request.

    Best Regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 11, 2026 at 19:51

    Hello @islam,

    Please check now. We have added the following custom CSS solution to your Footer template in the Custom CSS section (attach screenshot in private area):

    selector {
        isolation: isolate;
    }

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 11, 2026 at 19:51

    Hello @Taris,

    Upon our review, we have identified that the potential cause of the issue on your Single Product page may be due to a disabled element in the Elements Manager (https://elementor.com/help/element-manager/). We conducted a test on few widgets individually; however, given that there are approximately 350 elements, it was more efficient to enable all widgets, which we have already done. As a result, no errors are displayed on your Single Posts, Products, and other editors. Screenshots are attached in the private content for your reference.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 11, 2026 at 19:36

    Hello @Taris,

    In the realm of website design, user experience is of utmost importance. A well-designed website not only appears visually appealing but also facilitates seamless navigation for visitors. One significant feature that can enhance user experience is the “Floating Menu” offered by the XStore theme. For more details, please refer to our documentation: https://www.8theme.com/documentation/xstore/xstore-features/floating-menu/

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 11, 2026 at 19:33

    Hello @luzactual,

    Thank you for your message. We appreciate your willingness to review our indications carefully. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. We are here to help and ensure everything works out well for you.

    Best Regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 9, 2026 at 13:17

    Hello @luzactual,

    We have added a product and verified that it is correctly displayed on the cart page, as shown here: https://gyazo.com/e0f27de2711d1332daf9996189fe9a85. If you wish to display an alert or open an off-canvas menu upon the add-to-cart action, you need to configure this in your Header under the Shopping Cart widget, which is currently not included in your header content. Alternatively, you can review the Theme Options under WooCommerce -> Shop Layout https://gyazo.com/8e005e1e9e3f1a87ba834fc98b0d5743. Please note that the off-canvas feature can only function from your header builder, as previously described. Currently, we have set the Alert advanced type, so please, check now.

    Best Regards,
    Jack Richardson
    The 8Theme’s Team

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Viewing 30 posts - 91 through 120 (of 17,791 total)
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