Forum Replies Created

Viewing 30 posts - 14,641 through 14,670 (of 16,132 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 22, 2015 at 09:49

    Hello @irmankarim,

    As I see you are using old theme version. The latest version is 1.8.
    Please update the theme and required plugins to the latest versions https://www.8theme.com/download-plugins/ .
    Before update delete “woocommerce” folder in the directory wp-content/themes/theleader/ and it’ll be reuploaded from a new theme package.

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 22, 2015 at 08:42

    Hello,

    I’ve reuploaded files to the xmarket/woocommerce directory. Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 22, 2015 at 07:37

    Hello,

    I’ve reuploaded files to the legenda/woocommerce directory. Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 20, 2015 at 07:57

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 20, 2015 at 07:57

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 20:14

    Hello,

    Slider doesn’t work with default WordPress theme too. So the issue isn’t related to our theme.
    You can check it yourself (activate Twenty Fifteen or any other theme).
    Also there are a lot of errors in console for missed files:
    http://storage4.static.itmages.com/i/15/0619/h_1434741046_4065301_54a04afbbd.png
    Please check files permissions or whether the files are present in the uploads directory.

    We’ll fix the issue with fonts in our nearest update. Please take our apologies for this. Had you made back up of the site before starting update process? We always recommend to to this. For now try to restore your back up or ask your hosting provider support to do this.

    We’re very sorry for such troubles.

    Thank you for your patience.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 19:29

    Hello,

    I’ve edited the code in custom.css.
    Please clear browser cache and check site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 19:08

    Hello,

    Sorry, but in this case you have to use shortcode that I provided you with in the previous post.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 18:35

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 16:53

    Hello @rpalach,

    I’ve updated the theme for you.
    Please clear browser cache and check the site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 16:52

    Hello,

    Please add this code in custom.css file:

    input[type="submit"], body, .shop-table .table-bordered td.product-name a, form .form-row label {
       font-family: PT Sans !important;
    }

    Could you please give us cpanel access?

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 16:45

    Hello,

    Create custom sidebar and add Text widget there for “Information” column: https://www.8theme.com/demo/docs/royal/#!/8_widgets_custom_widget_areas
    You need follow the instruction how to create footer in our documentation.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 16:19

    Hello,

    We can’t connect via FTP getting the errors:
    Error: Cannot establish FTP connection to an SFTP server. Please select proper protocol.
    Error: Critical error
    Error: Could not connect to server

    I’ve added PT Sans font in WP dashboard > Punch Fonts and font is shown correctly:
    http://storage2.static.itmages.com/i/15/0619/h_1434727095_1158954_a03ea400f8.png
    Please clear browser cache and check your site or check it in another browser.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 15:57

    Hello,

    Please go to wp-content/themes/blanco/woocommerce/cart directory, open the file cart-shipping.php, find the line 22, you’ll see the code _e( 'Shipping and Handling', 'woocommerce' );. Please look at the screenshot:
    http://storage4.static.itmages.com/i/15/0619/h_1434725757_2982789_1b2cf319fc.png
    Please note the file is located in the theme directory wp-content/themes/blanco and not in the plugin wp-content/plugins/woocommerce.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 15:43

    Hello,

    As I see some text isn’t translated in WPML > String Translation:
    http://storage2.static.itmages.com/i/15/0619/h_1434724909_4050456_214d17bd4e.png
    Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 14:59

    Hello,

    If you want to use multiple toggle elements you need add this shortcode in Text block:
    [toggle_block][toggle title="Toggle title 1"] 1 content[/toggle] [toggle title="Toggle title 2"]2 content [/toggle][/toggle_block]

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 13:37

    Hello,

    Please add this code in your child style.css:

    @media (max-width: 480px) {.wp-picture .zoom a:first-child span::before {
        margin-top: 20px !important;
        margin-left: -2px !important;
    }
    .wp-picture .zoom a:last-child span::before {
        margin-top: -8px !important;
        margin-left: -2px !important;
    }}

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 11:37

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 11:35

    Hello @ruidoweb,

    The issue has been fixed.
    I’ve added this code class="container" id="tribe-events-pg-template" in line 18 in the file wp-content/plugins/the-events-calendar/views/default-template.php.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 11:11

    Hello,

    I’ve added this code in Theme Options > Custom CSS > Global Custom CSS:

    h1, h2, h3, h4, h5, h6 {
      font-family: "PT Sans" !important;
    }
    .menu > li > a {
     font-family: "PT Sans" !important;
    }

    Please check fonts now.

    We can’t connect to your FTP account.
    Please give us correct credentials – FTP host, FTP user, FTP password, FTP port.

    Did you make any changes in the theme files?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 10:24

    Hello,

    Please add this code as well:

    .menu > li > a {
     font-family: "PT Sans";
    }

    Also provide us with FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 09:20

    Hello,

    The problem was caused by WP_MEMORY_LIMIT. We’ve increased the value in wp-config.php file.
    Please clear browser cache and check tabs now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 09:11

    Hello,

    Please provide us with FTP login details as well.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 09:04

    Hello,

    The changes that you made in theme files will be overwritten after theme update, but custom.css file will be unchanged. To keep all your modifications you need create child theme (“woopress-child” folder is already included in the theme package). You need copy the code you changed in woopress/framework/shortcodes.php file to the child theme woopress-child/functions.php.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 08:43

    Hello,

    You need edit the file wp-content/themes/legenda/framework/portfolio.php (lines 13, 41, 98, 108).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 07:34

    Hello,

    There was a bug with displaying green notification when five products per row selected in theme options. It is fixed by adding this css code:
    .product-loop.product-count-5 .product .product-image-wrapper .product-mask, .product-loop.product-count-5 .product .added-text{display:block;}

    This problem will be fixed in next theme update.

    Let us know if you need further assistance.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 23:18

    Hello,

    Try to use the following css code in custom.css:

    .menu > li > a {
    font-size: 16px !important;
    }
    
    .widget_product_categories .widget-title span {
    text-transform: capitalize !important;
    }

    How to create custom.css you can watch in this tutorial (It’s for the Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 22:59

    Hello,

    You are welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 22:57

    Hello,

    Please provide us with WP Dashboard and FTP credentials (FTP host, FTP user, FTP password) in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 22:36

    Hello Peter,

    I’ve removed the following css code from VC editor in Custom CSS section for the product “The Muse”:
    .single-product-page .tab-content .wpb_column.span6
    and

    .single-product-page .product-info .short-description,
    .row-fluid .span6 {
      width: 48.93617021276595%;
    }

    Could you please explain what exactly you wanted to achieve with this code?

    Also I’ve added css code for mobile device:

    @media (max-width: 480px){
    .tab-content .wpb_column.span6 {
      width: 100% !important;
    }}

    Please take a look at this product page now. Is that what you want? If no then please describe with more details how it should be.
    Thank you.

    Best regards,
    Jack Richardson.

  • 1 2 3 488 489 490 536 537 538
    Viewing 14,670 results - 14,641 through 14,670 (of 16,132 total)
Viewing 30 posts - 14,641 through 14,670 (of 16,132 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.