Hi
I noticed my website did not show properly. I have already update the theme and plugins to the latest version. I noticed that the slider, mobile menu and the add to cart button is missing. Please assist to correct these errors. Thank you!
Website: the-vintagestash.com
Site URL: hidden Theme version: 1.5 WooCommerce version: 2.3.11Hello @irmankarim,
As I see you are using old theme version. The latest version is 1.8.
Please update the theme and required plugins to the latest versions http://www.8theme.com/download-plugins/ .
Before update delete “woocommerce” folder in the directory wp-content/themes/theleader/ and it’ll be reuploaded from a new theme package.
Don’t forget to create back up of your files and database before starting update process!
Best regards,
Jack Richardson.
Hello @gbg1,
Please provide us with the link to your site, WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.
Best regards,
Jack Richardson.
Hi
I have already update the website but still there is not changes. Please assist.
Hello,
As I see you’ve not updated Revolution Slider and WPBakery Visual Composer plugins yet.
You can download the latest plugins versions at this link http://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.
Regards,
Robert Hall.
Hi
I have already download the 2 plugins and update it. Still, the revolution slider did not show, woocommerce also did not function properly. Please help!!
Hello,
Please provide us with FTP credentials in Private Content.
Regards,
Robert Hall.
Credentials in private content
Hello @irmankarim,
I’ve reuploaded the theme and now your site is working properly.
Please clear browser cache and check.
Best regards,
Jack Richardson.
Hi
Thank you! It works now. However, I have already activated my child theme but it seems like no css is being pulled from my child theme.
Hello,
I’m sorry but I don’t see child theme folder on your server. There are only “theleader” and “theleader-new” folders. Perhaps you meant custom.css file? If so the old one have been moved to the active theme directory and it works fine. Please clear browser cache and check your site now.
If you want to create child theme then read this article:
https://codex.wordpress.org/Child_Themes
Best regards,
Jack Richardson.
Hi
Can you please re-install the theme for me. The price in woocommerce single page doesn’t display. It should show the price. Thank you.
Hello @irmankarim,
As I see the price is displaying correctly for the product when all variations are selected (screenshot http://storage1.static.itmages.com/i/15/0626/h_1435339809_2670373_dbddec9114.png ).
Best regards,
Jack Richardson.
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