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Topic: Website Not Working Properly

irmankarim

Participant

June 21, 2015 3:33 am

Hi

I noticed my website did not show properly. I have already update the theme and plugins to the latest version. I noticed that the slider, mobile menu and the add to cart button is missing. Please assist to correct these errors. Thank you!

Website: the-vintagestash.com
Site URL: hidden
Theme version: 1.5
WooCommerce version: 2.3.11

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GBG1

Participant

June 21, 2015 5:41 pm

Same here – slider and menu are not functioning now, whereas they were after initial install a few weeks ago.

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Jack Richardson

Support staff

June 22, 2015 9:49 am

Hello @irmankarim,

As I see you are using old theme version. The latest version is 1.8.
Please update the theme and required plugins to the latest versions http://www.8theme.com/download-plugins/ .
Before update delete “woocommerce” folder in the directory wp-content/themes/theleader/ and it’ll be reuploaded from a new theme package.

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

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Jack Richardson

Support staff

June 22, 2015 9:51 am

Hello @gbg1,

Please provide us with the link to your site, WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.

Best regards,
Jack Richardson.

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irmankarim

Participant

June 22, 2015 5:30 pm

Hi

I have already update the website but still there is not changes. Please assist.

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Robert Hall

Support staff

June 22, 2015 5:46 pm

Hello,

As I see you’ve not updated Revolution Slider and WPBakery Visual Composer plugins yet.

You can download the latest plugins versions at this link http://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

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irmankarim

Participant

June 23, 2015 2:19 pm

Hi

I have already download the 2 plugins and update it. Still, the revolution slider did not show, woocommerce also did not function properly. Please help!!

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Robert Hall

Support staff

June 23, 2015 2:40 pm

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

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irmankarim

Participant

June 23, 2015 8:17 pm

Credentials in private content

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Jack Richardson

Support staff

June 24, 2015 12:02 pm

Hello @irmankarim,

I’ve reuploaded the theme and now your site is working properly.
Please clear browser cache and check.

Best regards,
Jack Richardson.

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irmankarim

Participant

June 24, 2015 2:23 pm

Hi

Thank you! It works now. However, I have already activated my child theme but it seems like no css is being pulled from my child theme.

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Jack Richardson

Support staff

June 24, 2015 2:37 pm

Hello,

I’m sorry but I don’t see child theme folder on your server. There are only “theleader” and “theleader-new” folders. Perhaps you meant custom.css file? If so the old one have been moved to the active theme directory and it works fine. Please clear browser cache and check your site now.
If you want to create child theme then read this article:
https://codex.wordpress.org/Child_Themes

Best regards,
Jack Richardson.

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irmankarim

Participant

June 26, 2015 4:25 pm

Hi

Can you please re-install the theme for me. The price in woocommerce single page doesn’t display. It should show the price. Thank you.

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Jack Richardson

Support staff

June 26, 2015 6:34 pm

Hello @irmankarim,

As I see the price is displaying correctly for the product when all variations are selected (screenshot http://storage1.static.itmages.com/i/15/0626/h_1435339809_2670373_dbddec9114.png ).

Best regards,
Jack Richardson.

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