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  Rhipple

  Participant

  June 19, 2015 4:57 pm

  Hi,

  We have imported 3000+ products in to Woo Commerce. The data has imported properly but some of the custom fields are not showing publicly. Also, the images display properly as thumbnails but when you go in to the product page the images are blown up and cropped.

  Can you please advise on what we can do to fix it?

  thanks

  Site URL: hidden

  Theme version: 1.7

  WooCommerce version: 2.3.11

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  Jack Richardson

  Support staff

  June 19, 2015 6:35 pm

  Hello,

  Please provide us with WP Dashboard credentials in private content.

  Best regards,
  Jack Richardson.

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  Rhipple

  Participant

  June 22, 2015 3:19 pm

  Hi,

  please see login credentials in private message

  Site URL: hidden

  Theme version: 1.8

  

  Content is visible for topic creator and
  support staff only.

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  Rhipple

  Participant

  June 22, 2015 4:06 pm

  Hi Jack,

  Just an FYI. I initially had the product image setting at 600 x 600 cropped – which did not work. I just tried to remove the cropping and regenerate all thumbs and it still did not work.

  thanks
  Darryl

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  Eva Kemp

  Support staff

  June 22, 2015 9:15 pm

  Hello,

  Your original images are too small. You should upload them in higher resolution (approximately 1425px × 1900px).
  Please try it.

  Regards,
  Eva Kemp.

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  Rhipple

  Participant

  June 23, 2015 6:06 pm

  Ok. thanks. and what about the three custom fields that we have imported? Any idea why they are not showing publicly?

  thanks
  Darryl

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  Eva Kemp

  Support staff

  June 23, 2015 6:53 pm

  Hello,

  Could you please show a screenshot what “three custom fields” you’re talking about?

  Thank you.
  Regards,
  Eva Kemp.

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  Rhipple

  Participant

  June 23, 2015 7:21 pm

  Hi,

  Attached is a screen shot. We used All Import to pull in different values and they are in the custom fields section for each product. (Aisle, shelf and unit size). Not sure why they are not showing up publicly.

  thanks
  Darryl

  

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  Eva Kemp

  Support staff

  June 24, 2015 8:58 am

  Hello,

  The custom fields aren’t shown with default WordPress theme too. Please check it yourself. You need contact Woocommerce support concerning this issue.

  Regards,
  Eva Kemp.

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