Imported products not displaying properly

This topic has 9 replies, 3 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

  • Avatar: Rhipple
    Rhipple
    Participant
    June 19, 2015 at 16:57

    Hi,

    We have imported 3000+ products in to Woo Commerce. The data has imported properly but some of the custom fields are not showing publicly. Also, the images display properly as thumbnails but when you go in to the product page the images are blown up and cropped.

    Can you please advise on what we can do to fix it?

    thanks

    8 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 19, 2015 at 18:35

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Rhipple
    Rhipple
    Participant
    June 22, 2015 at 15:19

    Hi,

    please see login credentials in private message

    Please, contact administrator
    for this information.
    Avatar: Rhipple
    Rhipple
    Participant
    June 22, 2015 at 16:06

    Hi Jack,

    Just an FYI. I initially had the product image setting at 600 x 600 cropped – which did not work. I just tried to remove the cropping and regenerate all thumbs and it still did not work.

    thanks
    Darryl

    Avatar: Eva
    Eva Kemp
    Support staff
    June 22, 2015 at 21:15

    Hello,

    Your original images are too small. You should upload them in higher resolution (approximately 1425px × 1900px).
    Please try it.

    Regards,
    Eva Kemp.

    Avatar: Rhipple
    Rhipple
    Participant
    June 23, 2015 at 18:06

    Ok. thanks. and what about the three custom fields that we have imported? Any idea why they are not showing publicly?

    thanks
    Darryl

    Avatar: Eva
    Eva Kemp
    Support staff
    June 23, 2015 at 18:53

    Hello,

    Could you please show a screenshot what “three custom fields” you’re talking about?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Rhipple
    Rhipple
    Participant
    June 23, 2015 at 19:21

    Hi,

    Attached is a screen shot. We used All Import to pull in different values and they are in the custom fields section for each product. (Aisle, shelf and unit size). Not sure why they are not showing up publicly.

    thanks
    Darryl

    custom fileds

    Avatar: Eva
    Eva Kemp
    Support staff
    June 24, 2015 at 08:58

    Hello,

    The custom fields aren’t shown with default WordPress theme too. Please check it yourself. You need contact Woocommerce support concerning this issue.

    Regards,
    Eva Kemp.

  • Viewing 9 results - 1 through 9 (of 9 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.