Forum Replies Created

Viewing 30 posts - 14,311 through 14,340 (of 16,144 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2015 at 11:15

    Hello,

    Is your problem resolved now?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2015 at 11:14

    Hello,

    Try to add this code in Theme Options > Custom CSS > Global Custom CSS:

    .shop-filters-area .sidebar-widget {
      min-height: 95px !important;
    }

    and check Shop page after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2015 at 11:10

    Hello,

    We’ve fixed the issue with images and Google map.
    Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2015 at 11:06

    Hello,

    We can’t access your site getting “Forbidden” error.
    Please remove the restrictions so we’ll be able to enter wp-admin panel.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2015 at 10:14

    Hello,

    To check log files you should contact your hosting provider support. They should store logs of your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2015 at 09:51

    Hello,

    You are always welcome.
    Have a good day!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2015 at 09:44

    Hello,

    The lines “Enter coupon code” and “Cost before shipping” disappear when coupon is deactivated in WPEC back-end and it’s not theme issue, it’s related to WPEC plugin.
    As a variant you can keep activated coupon code in WPEC back-end and hide the line “Enter coupon code” using the following css code in Custom CSS:

    .wpsc_coupon_row {
    display: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2015 at 09:33

    Hello,

    Please clarify what CSS animation you mean. How can we see the problem?
    Please show us screenshots and give us access to the test site you’re talking about.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2015 at 09:27

    Hello,

    I’ve activated the plugin.
    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2015 at 09:23

    Hello,

    I’ve created a child theme for you and activated it.
    Please check your site.
    Also as I see you’ve been already replied regarding slowness of the site in the topic:
    https://www.8theme.com/topic/site-is-still-running-extremely-slow/

    There is no possibility to create custom.functions.php in the parent theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2015 at 09:16

    Hello,

    We’ve checked the pages and settings of Countdown element and everything is fine. This element works fine on our demo site. If you enable Twenty Fifteen theme you’ll see the same issue there too. So the problem isn’t caused by our theme. We suggest you to ask plugin authors in comments http://codecanyon.net/item/ultimate-addons-for-visual-composer/6892199/comments regarding this problem.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2015 at 09:08

    Hello,

    You are welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2015 at 09:02

    Hello,

    The problem is caused by one of a plugin you are using. Please try to deactivate third party plugins one by one to find which one is making conflict.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 8, 2015 at 07:23

    Hello,

    Please provide us with FTP credentials (FTP host, FTP user, FTP password) in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2015 at 17:00

    Hello,

    As I see now the code is working:
    http://storage3.static.itmages.com/i/15/0707/h_1436284754_9528372_8659a92dc7.png

    Please clear browser cache and check again.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2015 at 16:39

    Hello,

    You are welcome.
    Regarding your question about vimeo writings you need to contact Vimeo support or search in Google how to get rid of them. We don’t configure vimeo videos and we can’t provide you with the solution. Thank you for understanding.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2015 at 16:30

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2015 at 16:20

    Hello,

    The problem was caused by “Pick-Pack shipping for Woocommerce” plugin. I’ve disabled it and Checkout page is working now.
    Clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2015 at 16:11

    Hello,

    In this case we recommend you to analyze all available server/site logs to inspect how viral code has been inserted to your site. Also you can ask your hosting provider to help you with that. Besides you need to scan all PCs which were used to login to your site dashboard/FTP with antivirus software with the latest virus databases, and in addition change all passwords.
    Please note that we store our client’s private data in safe.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2015 at 14:26

    Hello,

    As I see on your site the video link differs from the link I provided you in my previous post (screenshot http://storage3.static.itmages.com/i/15/0707/h_1436275288_6038628_32060a0549.png).
    Please paste the link https://player.vimeo.com/video/132638889 instead of https://vimeo.com/132638889.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2015 at 14:24

    Hello,

    The file name was mentioned in the previous post:

    you have to edit the file theme-functions.php in the directory wp-content/themes/woopress/framework

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2015 at 13:57

    Hello,

    Unfortunately there is no such feature to change number of products in product slider.
    These changes require additional customization which is beyond our support scope.
    Please take our apologies for the inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2015 at 12:13

    Hello,

    Sorry, but your last post is a bit unclear. Please specify how we can replicate the issue and provide us with a direct page link where you have a problem.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2015 at 12:07

    Hello,

    Please add this code in 8Theme Options > Typography > Custom CSS > Global Custom CSS:

    .page-heading {
        margin-bottom: 0px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2015 at 11:24

    Hello,

    I just re-enabled “Show link in the top bar” option.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2015 at 11:04

    Hello,

    You need to recreate the footer as described in the documentation:
    https://www.8theme.com/demo/docs/woopress/#!/0_footer

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2015 at 11:01

    Hello,

    Do you want to show that breadcrumbs image only on Checkout page?
    If so go to Pages > edit Checkout page and upload your image to “Background image for breadcrumbs” field on the right side of the editor.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2015 at 09:42

    Hello,

    Go to Theme Options > Single Product Page > Enable slider for gallery images > On.

    After that check product page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2015 at 09:40

    Hello,

    I’ve edited a code a bit to this one:

    @media (max-width: 480px) {.et-tooltip > div {
        margin-left: 300px !important;
        font-size: 9px;
        width: 105px !important;
        height: 150px !important;
    }
    .et-tooltip > div p {
       line-height: 0.1px;
    }
    .et-tooltip.from-top > div {
        top: -100px !important;
        margin-left: 36px !important;
        width: 100px !important;
        height: 100px !important;
    }
    .et-tooltip > div > div h3, .et-tooltip > div h5 {
      font-size: 10px !important; }
    }

    Please check it now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 7, 2015 at 09:20

    Hello,

    You’ve added html code to style.css file of your child theme. It’s unacceptable. You must remove it. Style.css should have only style changes. If you want to edit some files you need copy them to your child theme folder and make changes in there.
    So please delete the html code from child style.css and check your site on mobile devices after that.

    Best regards,
    Jack Richardson.

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    Viewing 14,340 results - 14,311 through 14,340 (of 16,144 total)
Viewing 30 posts - 14,311 through 14,340 (of 16,144 total)
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