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My site is gone down - by Andre - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 8 years, 9 months ago ago by Jack Richardson

Andre

Participant

July 7, 2015 at 15:05

Hello i have just logged onto my site & i am getting this: Fatal error: Call to undefined function et_page_config() in /home/marygrant/public_html/wp-content/themes/woopress/page.php on line 8?

Do you know why this is & how i can fix it?

#73705 Copied Theme version: Latest WooCommerce version: Latest

6 Answers

Robert Hall

Support staff

July 7, 2015 at 15:26

Hello,

What last changes have you made?
Also please make full backup of the site and we’ll try to reupload the theme.

Regards,
Robert Hall.

#73710 Copied

Andre

Participant

July 7, 2015 at 15:32

The last thing i done was update a plugin. I have a backup done if you can try fixing the problem that would be brilliant. Can you let me know how you get on please Robert.

#73714 Copied

Andre

Participant

July 7, 2015 at 15:48

It was “WooCommerce Jetpack” & i have deactivated it now but its still the same?????

#73718 Copied

Andre

Participant

July 7, 2015 at 16:20

I have downloaded the latest theme now & i am uploading that to see if it is any different???

#73730 Copied

Andre

Participant

July 7, 2015 at 19:32

Robert i got the site back up & running with a re-install of the theme?

Is there any way of finding out through a log file of what happened as i am the only person that was on the site yesterday & i didn’t touch any of the theme files?

#73778 Copied Theme version: Latest WooCommerce version: Latest

Jack Richardson

Support staff

July 8, 2015 at 10:14

Hello,

To check log files you should contact your hosting provider support. They should store logs of your site.

Best regards,
Jack Richardson.

#73866 Copied
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