Forum Replies Created

Viewing 30 posts - 13,261 through 13,290 (of 16,168 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 14:10

    Hello,

    I’ve updated Revolution Slider plugin to the latest version. Please check it now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 14:06

    Hello,

    Unfortunately lightbox won’t work properly with small image sizes. You have to use dimensions described in the documentation.
    Sorry for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 14:04

    Hello,

    As I see search form is working:
    http://storage8.static.itmages.com/i/15/0825/h_1440507789_4391407_843c4de9b5.png
    Please clarify the issue with more details.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 12:32

    Hello,

    1. Do you want to change image size only on Shop page, not on single product pages?

    2. You should refer to Woocommerce support regarding this query. Also these articles may help you:
    https://wordpress.org/support/topic/remove-link-to-woocommerce-single-product-page-from-shop-cart-pages
    https://www.skyverge.com/blog/woocommerce-remove-link-to-product-page/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 12:28

    Hello @sebdicam,

    As I see categories are shown fine:
    http://storage4.static.itmages.com/i/15/0825/h_1440497831_5003057_8935cb68b9.png
    Please clear browser cache and check.

    Please show a screenshot where exactly you want to add margin value in Blog page.

    Cards aren’t shown in footer because you don’t have images visa.png, mastercard.png in the directory wp-content/themes/legenda/images/assets, so remove the code for these cards from the footer section.

    Please show us a page where you can’t center an image.

    I’ve edited the file header.php to add “Menu” text, I’ve edited the line 221:
    <div class="menu-icon hidden-desktop"><!--<i class="icon-reorder"></i>-->Menu</div> and commented the code <i class="icon-reorder"></i>. Also this code has been added to custom.css:

    @media (max-width: 767px){.header .menu-icon {
        left: 0px !important;
    }}
    @media (max-width: 979px){.header .logo {
       padding-left: 100px;
    }}

    Please check mobile menu now.

    I’ve updated some files in wp-content/themes/legenda/css directory and vimeo icon is shown now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 11:15

    Hello @lugas,

    Please check your home page now.
    Unfortunately slider can’t be imported because of the error: “Fatal error: Call to a member function getStream() on a non-object”. Please update Revolution Slider plugin https://www.8theme.com/download-plugins/ and let us know.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 11:06

    Hello,

    You should ask your hosting provider for FTP login details and how to connect.
    Once you’re logged in you need go to wp-content/themes directory where “blanco” folder is located and follow the instruction to update the theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 11:04

    Hello,

    Try to use this code in Theme Options > Typography > Custom CSS > Global Custom CSS:

    .menu > li > a:hover {
      color: #b12129 !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 09:42

    Hello,

    As you can see the notices are related to wp-includes directory, so it’s WordPress issue. Also these are just notices, you can skip them.
    Does the checkout issue still persist? Does is happen with default WordPress theme?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 08:56

    Hello,

    I’ve unchecked “Hard Crop” option in Woocommerce > Settings > Products tab > Display and regenerated thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/ .
    Please clear browser cache and check images now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 07:55

    Hello @lugas,

    Please specify what version you want to import.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 07:54

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 07:48

    Hello,

    I’ve checked footer on homepage and new address in shown in the “CONTACTO” column. Please clear browser cache and check again.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 07:46

    Hello,

    There is no such code in the theme files.
    Please take our apologies but we don’t guarantee full compatibility of 3rd-party plugins with the theme.

    Please clarify the issue with fonts with more details. What are you trying to change?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 07:42

    Hello,

    Please add this code in custom.css file:

    .toolbar.toolbar-bottom {
       border-bottom: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 07:39

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 07:37

    Hello,

    You should select “option-tree” in WPML settings http://storage4.static.itmages.com/i/15/0825/h_1440484600_2007491_81d416744c.png to view theme strings.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 07:34

    Hello,

    1. Please provide us with FTP and WP Dashboard credentials in private content.

    2. Did you translate Woocommerce as described in the documentation http://docs.woothemes.com/document/woocommerce-localization/ (6. Translating with PoEdit)?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 07:28

    Hello,

    I’ve changed permissions to 644 for style.css in the theme directory.
    Please check the site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 07:26

    Hello,

    The errors are related to Revolution Slider plugin. You should check its files for http links for Google fonts.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 07:20

    Hello,

    Please take our apologies but image dimensions can’t be changed on a single product page in theme options as they can be distorted. It can be edited only in the theme files wp-content/themes/legenda/woocommerce/single-product/product-image.php. Also changes in custom.css need to be made.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 07:17

    Hello,

    Please use this code in custom.css:

    #top-cart .amount, #top-cart .cart-popup .totals .amount {
       color: #990000 !important;
    }

    Please show a screenshot what arrows you’re trying to edit.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 07:14

    Hello,

    If you want to import demo slider please refer to the documentation:
    http://www.themepunch.com/revslider-doc/first-steps/#demoslider

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 07:05

    Hello,

    Those are just warnings, not errors, also your hosting provider should have provided you with more information regarding the error log. Please check if the issue persists with default WordPress theme (Twenty Fifteen, for example). If it does you need contact Wocoommerce support or refer to WordPress forums.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2015 at 12:46

    Hello,

    Do you mean columns on Shop page?
    Please show a screenshot what you want to achieve.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2015 at 12:42

    Hello,

    Let’s make it clear:
    Do you want to get vertical menu with categories in the header?
    Do you want to create sidebar with categories for your Shop page?
    Do you want to display menu (that you have in header) in sidebar on Shop page?

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2015 at 12:38

    Hello,

    We’re glad you managed to resolve the issue.

    Have a nice day.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2015 at 12:37

    Hello,

    As I see IDStore theme isn’t installed. May we install it and import the demo data?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2015 at 12:35

    Hello,

    Please clarify the issue with more details and provide us with the page link where you’re doing modifications.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2015 at 12:34

    Hello,

    You can download the plugin archive at this page:
    https://www.8theme.com/download-plugins/

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 13,261 through 13,290 (of 16,168 total)
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