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I have disable/uncheck Woocommerce lightbox, but dont work in shop

This topic has 10 replies, 3 voices, and was last updated 8 years, 8 months ago ago by Jack Richardson

BirgitAllerte

Participant

August 19, 2015 at 23:46

Hi,

I have disable the lightbox in Woocommerce settings, but it dont work. Image keeps loading but nothing happens. Do you have a solution, like a function code to make it work for me? I have already try to disable all my plugins, but can not find any conflicts.

Thanks in advance.

Regards,
Birgit

#81131 Copied Theme version: Update latest version yesterday

9 Answers

Jack Richardson

Support staff

August 20, 2015 at 07:00

Hello,

If you want to disable Lightbox go to Theme Options > Single Product Page > Enable Lightbox for Product Images > Off.

Best regards,
Jack Richardson.

#81153 Copied

BirgitAllerte

Participant

August 20, 2015 at 19:22

As yu can read in my e-mail, I alraedy have disable/uncheck the lightbox in Woocommerce settings, but it doesnt work!

Regards,
Birgit

#81380 Copied

BirgitAllerte

Participant

August 20, 2015 at 19:29

If its not clear to you, the lightbox doesnt work in your Theme options, and I need the lightbox to work in the single product page.

I know all the Royal theme options, but now it doesnt work.

#81383 Copied

Eva Kemp

Support staff

August 20, 2015 at 19:35

Hello,

If I understood you correctly you do want to have lightbox working on single product pages don’t you?
Please provide us with wp-admin panel and FTP credentials in Private Content.

Regards,
Eva Kemp.

#81389 Copied

BirgitAllerte

Participant

August 20, 2015 at 23:15

Hello Eva,

Thanks for your help. Yes, I want to have lightbox on single product pages!
Hope you can fix this for me, see private content.

Thanks in advance.

Regards,
Birgit

Please, contact administrator
for this information.

#81415 Copied Theme version: 2.1

Eva Kemp

Support staff

August 21, 2015 at 07:56

Hello,

As I see lightbox is working:
http://storage7.static.itmages.com/i/15/0821/h_1440140017_5247974_b3a6bf5529.png
To make them larger set image dimensions as described in our documentation:
https://www.8theme.com/demo/docs/royal/#!/woocommerce and then regenerate thumbnails with this plugin http://wordpress.org/plugins/regenerate-thumbnails/ .

Regards,
Eva Kemp.

#81458 Copied

BirgitAllerte

Participant

August 24, 2015 at 11:38

Hello Eva,

I have do anything you have suggest, but it still does’nt work properly.

When I push the lightbox button (on the left side of the image) in the single product page, I get a lightbox but a layer blocks the image lightbox view. The image is behind the screen.

You have acces to my account, please can you solve this problem for me.

Thanks in advance.

Kind regards,
Birgit

#81888 Copied

BirgitAllerte

Participant

August 24, 2015 at 14:10

Hi Eva,

I have tested the images with your demo images size and now it works fine!

But is it not possible to use a smaller image size for the products in the shop? Do you know if there is a solution for that problem, maybe a plugin or code I can use?

My Client dont have that image size, his images are much smaller, so that gives me another problem using Royal theme for this job.

Regards,
Birgit

#81935 Copied

Jack Richardson

Support staff

August 25, 2015 at 14:06

Hello,

Unfortunately lightbox won’t work properly with small image sizes. You have to use dimensions described in the documentation.
Sorry for inconveniences.

Best regards,
Jack Richardson.

#82196 Copied
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