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Viewing 30 posts - 12,361 through 12,390 (of 16,189 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 09:34

    Hello,

    Please update all required plugins https://www.8theme.com/download-plugins/ and check fonts after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 09:31

    Hello,

    Please check the description of our theme update:
    http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
    Pay attention to the files that were deleted: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png
    You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory). After that check products pages.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 09:29

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 09:22

    Hello,

    You need use widget “8theme – Recent Posts” in Appearance > Widgets.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 09:21

    Hello,

    The latest version of Blanco theme is 3.3.
    You can find the information here:
    http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 09:19

    Hello,

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .page-heading .title, .page-heading a, .page-heading .woocommerce-breadcrumb {
      color: red !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 09:16

    Hello,

    Those are just warnings. Please check if you enabled debug mode in wp-config.php file. If so, then disable it and check pages after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 09:14

    Hello,

    You can disable standard open graph tags in the file wp-content/themes/royal/framework/theme-functions.php, delete the code in lines 1231-1235.
    Please try it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 09:12

    Hello,

    Did you modify theme files or just make css styles?
    Create a back up of your files and database before update process.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 09:06

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 09:04

    Hello,

    1. Please use this code in Theme Options > Custom CSS > Global Custom CSS:

    .carousel-area .owl-controls {
       opacity: 1;
    }

    2. Unfortunately there is no such possibility. Sorry.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 08:58

    Hello,

    In this case you need edit the file wp-content/themes/royal/woocommerce/single-product/product-thumbnails.php (line 40) and change “3” to “4” in the code $columns = apply_filters( 'woocommerce_product_thumbnails_columns', 3 );.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 08:55

    Hello,

    We tested update process on our test site and theme settings were saved.
    We recommend you to check error logs on a server with your hosting provider to investigate this issue, unfortunately we can’t replicate it from our end.
    To change breadcrumbs title color use this code in Theme Options > Custom CSS > Global Custom CSS:

    .page-heading .title {
      color: white !important;
    }

    Write your color value.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 08:51

    Hello,

    1. Images loading is related to Visual Composer plugin, not the theme. Try to check it with default WordPress theme too (Twenty Fifteen for example).

    2. Please take our apologies but we don’t provide support for 3rd-party plugins.

    3. Demo content contains only base pages. All other pages on our demo site only shows features that the theme has.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 08:43

    Hello,

    I tried to save Text element in VC editor on your home page and it was saved successfully.
    Please check it once again.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 08:40

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 08:39

    Hello,

    Please clarify: are you experiencing any issues with the theme currently?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 08:37

    Hello,

    Please use this code in Theme Options > Custom CSS > Global Custom CSS:

    header {
      box-shadow: 0px 1px 12px 0px grey;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 07:34

    Hello,

    Please provide us with the link to your products page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 07:32

    Hello,

    Please show us a screenshot of the issue and provide WP Dashboard credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 07:29

    Hello,

    Please provide us with FTP credentials too.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 07:23

    Hello,

    You can download the latest plugin version at this link https://www.8theme.com/download-plugins/ . Update the plugin via FTP, overwrite the existing “revslider” folder in wp-content/plugins directory.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 07:22

    Hello,

    We’re glad the issue has been fixed.

    Have a nice day.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 07:20

    Hello,

    Related products are selected from the same category or tag of the product that you view.
    You can disable related products in Theme Options and show only upsell products.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 07:16

    Hello,

    You’re welcome.

    Let us know if there are any questions.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 07:15

    Hello @kimoush,

    We need to edit the code in file classico/headers/parts/top-bar.php to make the links display as you want.
    So we need FTP access. Can’t your hosting provider give it to you?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 07:12

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 07:10

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 07:09

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2015 at 07:07

    Hello,

    I’ve added this code in 8Theme Options > Styling > Custom CSS > Custom CSS for Desktop:

    .menu .item-design-full-width .nav-sublist-dropdown ul > li > a {
        width: 200px;
    }

    Please check menu now.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 12,361 through 12,390 (of 16,189 total)
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