I executed a Restore operation offered by my hosting provider (MediaTemple). FTP inspection shows that it appears to have correctly placed all files in the right locations, however my Royal Theme and its Child are totally wonky.
A) Under Appearance|Editor|Select theme to edit dropdown, “ROYAL – 8theme WordPress theme” appears twice (in addition to “Royal Child”). It appears only once under wp-content\themes. The site in general behaves inconsistently, even after accounting for cache flushing. I’m wondering if we’re somehow pulling from two different activations of the theme.
B) A variety of layout customizations are askew. For example, the spacing between the Search editbox & button is wrong.
C) Our Single Product Page is back to showing the brand (a feature that was introduced when we recently updated to the latest Royal theme, but subsequently hid before doing the backup/restore)
D) Correct fonts are sporadically missing and substituted with other fonts.
E) custom.css in our child theme appears not to be running at all, none of its customizations are active.
I’m most alarmed by item A, as it seems to indicate something structurally wrong with how the theme is loaded.
I didn’t take any special steps to coddle the theme prior to the backup or after the restore. Can you please advise how to restore my theme to proper operation in the wake of a backup/restore?
Thank you.Site URL: hidden Theme version: 2.2 WooCommerce version: 2.3
Update: Just noticed that my Child Theme was not selected as the active theme under Appearance|Themes. Reselecting it has fixed items B, D, and E.
Item A resolved by deleting a legacy copy of the theme from our themes folder – no version # is supplied in that title, so they look identical.
My general question remains: Should I take special steps to coddle the theme during a backup/restore process? Why was my child theme not automatically selected after a restore?
Unfortunately we can’t know why child theme wasn’t automatically selected. Did you restore database too?
How to create backup properly you can read here:
The backup was created by MediaTemple’s hosting service. Their support folks claim they have not seen the problems I experienced after a year or so being in production.
Please clarify: are you experiencing any issues with the theme currently?
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