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Viewing 30 posts - 12,151 through 12,180 (of 16,192 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 13:59

    Hello,

    This issue will be also fixed in the next theme update, so please don’t worry.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 13:57

    Hello,

    Please try to use this code in custom.css file:

    .products-grid .product {
        margin-left: 0px;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 13:54

    Hello,

    Please add this code in custom.css:

    @media (max-width: 979px) and (min-width: 768px){
    .header .logo {
       padding-left: 22%;
    }}

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 13:49

    Hello,

    The problem was caused by WPML Translation Management plugin. I’ve deactivated it. Please check brands now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 13:44

    Hello,

    1. Try to use this code in custom.css file:

    .sxy-zoom-container {
        width: 200px !important;
    }

    5. I’ve disabled default lightbox in Woocommerce > Settings > Products > Display. Please check size guide popup now.

    9. Please try to upload image in higher resolution with original dimensions 1200px × 400px.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 13:41

    Hello,

    Yes, you are right.
    They are used just as an example.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 13:38

    Hello,

    I checked “My Account” page and didn’t see anything wrong. Could you please clarify with more details what is incorrect with the page?

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 13:28

    Hello,

    Sorry for a delay.
    As I see you changed slug for potfolio page in the file wp-content/themes/legenda-child/framework/portfolio.php in line 41:
    'rewrite' => array('slug' => 'autorin')
    Change it to “autorinnen”.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 13:23

    Hello,

    Unfortunately there is no such possibility. Sorry.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 13:21

    Hello,

    Could you please create any access for us so we are able to view your site files?

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 13:17

    Hello,

    Please check other topic where you asked the same question.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 13:16

    Hello,

    We’re sorry for a delay.

    The issue has been fixed.
    Please clear browser cache and check your single product page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 13:16

    Hello,

    1. Please use this code:

    .products-list .product .product-details .product-excerpt {
        font-size: 15px;
        color: #767676;
    }

    2. Add this code in Global Custom CSS:

    p {
       color: black !important;
       font-size: 15px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 13:11

    Hello,

    You’ve been replied in this topic:
    https://www.8theme.com/topic/showstopper-urgent-need-of-assistance-theme-blocks-slider-buttons-on-mobile/

    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 13:09

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 13:08

    Hello,

    You’ve been already replied in this topic:
    https://www.8theme.com/topic/wpbakery-visual-composer-dont-work-in-backend/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 13:07

    Hello,

    Those lines are present in default.po file in wp-content/themes/woopress/languages directory. We recommend you to translate register form via this file as described in our documentation:
    https://www.8theme.com/demo/docs/woopress/#!/2_how_to_translate

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 12:59

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 12:58

    Hello,

    Please add this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .page-content {
       display: inline-block;
    }
    .rev_slider .tp-mask-wrap .tp-caption, .rev_slider .tp-mask-wrap :last-child {
        border-radius: 30px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 12:52

    Hello,

    The same issue persists with default WordPress theme too. In this case you have to ask Woocommerce support team for the solution.

    Also please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 12:16

    Hello,

    Also use this code:

    .top-links .topbar-widget {
        float: left;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 12:13

    Hello,

    You can hide that message using this code in Theme Options > Custom CSS > Global Custom CSS:

    .filter-wrap .woocommerce-message {
       display: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 12:09

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 12:05

    Hello,

    1. You need comment the code in parent style.css file to show slider arrows:

    .rev_slider_wrapper .tparrows {
      background-image: none;
      width: 45px;
      height: 45px;
      background-color: transparent;
      border-radius: 100%;
      border: 2px solid #fff;
      text-align: center;
      font-size: 0;
      font-style: normal;
      text-indent: 0;
      opacity: 0;
      -webkit-transition: all 0.3s ease-in-out;
      -moz-transition: all 0.3s ease-in-out;
      -ms-transition: all 0.3s ease-in-out;
      -o-transition: all 0.3s ease-in-out;
      transition: all 0.3s ease-in-out;
    }
    .rev_slider_wrapper .tparrows:before {
      font-family: FontAwesome;
      font-size: 30px;
      position: absolute;
      color: #fff;
      line-height: 41px;
      display: block;
      width: 100%;
      height: 100%;
      -webkit-transition: all 0.2s ease-in-out;
      -moz-transition: all 0.2s ease-in-out;
      -ms-transition: all 0.2s ease-in-out;
      -o-transition: all 0.2s ease-in-out;
      transition: all 0.2s ease-in-out;
    }
    .rev_slider_wrapper .tparrows:hover {
      background-color: #fff !important;
      opacity: 1;
    }
    .rev_slider_wrapper .tparrows:hover:before {
      color: #252525 !important;
    }
    .rev_slider_wrapper .tparrows.tp-leftarrow.default {
      left: -40px !important;
      top: 50% !important;
    }
    .rev_slider_wrapper .tparrows.tp-leftarrow.default:before {
      content: "\f104";
      left: -1px;
    }
    .rev_slider_wrapper .tparrows.tp-rightarrow.default {
      right: -40px !important;
      top: 50% !important;
    }
    .rev_slider_wrapper .tparrows.tp-rightarrow.default:before {
      content: "\f105";
      right: -1px;
    }
    .rev_slider_wrapper:hover .tparrows {
      opacity: 1;
    }
    .rev_slider_wrapper:hover .tp-leftarrow.default {
      left: 40px !important;
    }
    .rev_slider_wrapper:hover .tp-rightarrow.default {
      right: 40px !important;
    }

    2. Add this code in Theme Options > Custom CSS > Custom CSS for desktop:

    .carousel-area .owl-controls .owl-next {
       right: -20px;
    }
    .carousel-area .owl-controls .owl-prev {
       left: -20px;
    }

    3. Please check the description of our theme update:
    http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050
    Pay attention to the files that were deleted:
    DELETED : woopress/woocommerce/order/order-details.php
    DELETED : woopress/woocommerce/myaccount/my-orders.php
    You must delete them from your theme folder too (in wp-content/themes/woopress/woocommerce directory).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 11:59

    Hello,

    You didn’t write password for WP admin panel.
    Please resend it.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 11:57

    Hello @Sofresh59,

    As I see only 8 products are shown under “Nouveautés” title. Have you resolved this issue?

    Also please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 11:45

    Hello @TeresaTL,

    May we update WordPress for you?
    Please confirm you have a back up of your site and database.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 11:43

    Hello,

    Go to WP Dashboard > Visual Composer > General Settings > Content Types > tick “Static Block”.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 11:42

    Hello,

    Please read how to enable registration page:
    https://www.8theme.com/demo/docs/woopress/#!/5_registration_page

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 28, 2015 at 11:41

    Hello,

    Child theme folder is included in the theme package that you downloaded. Please check it. Upload the folder to wp-content/themes directory and then activate child theme in Appearance > Themes.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 12,151 through 12,180 (of 16,192 total)
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