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WPBakery Visual Composer dont work in backend?

This topic has 10 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Jack Richardson

groubee

Participant

September 24, 2015 at 14:21

Hi

I have just updated the WPBakery Visual Composer plugin and now I cant open or close tabs when I edit a product in backend – I cant use the WPBakery Visual Composer edit via backend editor – it is gone?
This only happens on our live site here: http://www.smooff.net/ not on our test site – really strange!

I hope you can help me with this?

Best regards
Tonny

Please, contact administrator
for this information.

#89059 Copied Theme version: 2.4 WooCommerce version: newest version

9 Answers

groubee

Participant

September 24, 2015 at 15:01

Hi

I cant open taps under create products, which means I cant add content to the product tabs under Additional product options (8theme)?

Wordpress langauge is danish on the live site inside the administration well it is english on our test site, why I dont know!

I need to be able to create a new product!

Best regards
Tonny

#89068 Copied

groubee

Participant

September 24, 2015 at 16:19

Hi

It says: Please activate your copy of the Ultimate Addons for Visual Composer to get update notifications, access to support features & other resources! on our live site? it dont say that on our test site? maybe that is the reason… what can we do about that?

this is a showstopper of us – we need a solution fast!!

#89090 Copied

groubee

Participant

September 24, 2015 at 20:18

WOW this sucks!!! normally you responstime is fast – could you maybe tell me what is wrong? I have just bought a license to Visual Composer, and it still does not work!!?? its only with products…

Please help me! I need help now! or point me in which direction I should go…

#89111 Copied

groubee

Participant

September 24, 2015 at 20:29

I have just updated the WPBakery Visual Composer plugin and now I cant open or close tabs when I edit a product in backend – I cant use the WPBakery Visual Composer edit via backend editor – it is gone?
This only happens on our live site here: http://www.smooff.net/ not on our test site – really strange!

I cant open these tabs under products??
https://www.dropbox.com/s/zh489rpfkref2dt/cant-open-taps.jpg?dl=0

I cant open text editor under products??
https://www.dropbox.com/s/2pl1rdl55ghcomw/cant-open-text-editor-in-backend.jpg?dl=0

I need this view with access to Visual Composer
https://www.dropbox.com/s/ivjtseoukg95jhq/I%20need%20this.png?dl=0

But I have this view now???
https://www.dropbox.com/s/auem6jst6vhf5co/but%20I%20have%20this%20view.png?dl=0

I will try to open a new ticket, here and at VC.

#89112 Copied

Olga Barlow

Support staff

September 26, 2015 at 12:03

Hello,

It’s not related to our theme, you may activate Storefront and check. Very likely you have installed some third-party plugin that caused compatibility problem with Visual Composer, because there are some errors in console if you open it. Try to disable all the third-party plugins except included in our theme and check if problem still persists. We are able to help you if problem exist with our theme only, but if you have issues with WP installation or third-party plugin we can do nothing, because it is beyond the scope of our support.

Keep in mind Ultimate Addons update message can’t be the reason of your problem!

Regards

#89412 Copied

groubee

Participant

September 26, 2015 at 12:13

Thx for reply!!
I have tried to fine the bug, and I can get it to work if I deactivate the theme plugin “Essential Grid” …that is not a third-party plugin?

#89413 Copied

Olga Barlow

Support staff

September 28, 2015 at 08:48

Hello,

We checked and see that your problem was caused by compatibility between WPML plugin and Essential grid. We would recommend to contact with plugin authors to solve the problem.

Regards

#89506 Copied

groubee

Participant

September 28, 2015 at 09:17

Ok thanks, I will do that

#89523 Copied

Jack Richardson

Support staff

September 28, 2015 at 12:59

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#89654 Copied
Tagged: solutions, templates, visual composer, woocommerce, wordpress, wpbakery
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