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Viewing 30 posts - 11,941 through 11,970 (of 16,203 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 11:45

    Hello,

    Sorry, but still the same.
    I’ve sent slider archive to your email address so you can try to import it yourself.
    Please check your mailbox.

    When importing select “overwrite” for “Custom Animations” and “Static Styles”.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 11:26

    Hello,

    On our page the subtitle was added as a separate Text block appended to the first element.
    To align subtitle I’ve added this code in CSS block:
    http://storage2.static.itmages.com/i/15/1001/h_1443695147_8180535_a60a4dc294.png

    Please check now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 11:11

    Hello,

    Seems your site is cached.
    Please provide us with FTP credentials too.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 11:00

    Hello @AAWebZA,

    You already had folder “ultimate_vc_addons” in wp-content/plugins directory. I’ve removed it and uploaded correct plugin folder “Ultimate_VC_Addons” via FTP.
    Please check now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 10:43

    Hello,

    Please check the page now.
    Also you can use element “Separator with text” in Visual Composer editor.
    Please try it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 10:40

    Hello @pionnex,

    I’ve cleared cache via FTP for your site.
    Please clear browser cache and check images again.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 10:33

    Hello,

    Please provide us with FTP credentials.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 10:26

    Hello,

    Sorry, but we can’t recommend you any 3rd-party plugins and we don’t guarantee their full compatibility with the theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 10:21

    Hello,

    Your link gives 404 error. Please provide us with correct url and specify what image you want to change size for.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 09:55

    Hello,

    Please refer to this article:
    http://businessbloomer.com/disable-variable-product-price-range-woocommerce/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 09:19

    Hello,

    I’ve edited your code in custom.css to:

    @media (min-width: 1200px){.header-type-3 .logo-with-menu img {
     width: 250px !important;
      max-width: 300px !important;
    }
    
    .header-type-3 .main-nav .menu {
        width: 890px !important;
    }}

    Please check menu now.

    I’ve checked images on Lookbook page and I see all of them.
    Unfortunately I can’t reproduce the issue from my side.
    Sorry.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 09:14

    Hello @pionnex,

    I’ve removed “Hard Crop” option for images and regenerated thumbnails.
    Please clear browser cache and check now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 09:13

    Hello,

    Please clear browser cache and check again. When I open the link …/autorin/ I’m redirected to …/autorinnen/. So check it once more, try to use another browser.

    Unfortunately I can’t reproduce the issue with slider in IE browser:
    http://storage1.static.itmages.com/i/15/1001/h_1443686987_4793411_3ec31f7727.png

    Regarding the images please refer to this article:
    https://askleo.com/why_dont_pictures_show_when_i_visit_websites/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 09:04

    Hello @tomt92,

    You need contact your hosting provider and ask them to increase values for the functions upload_max_filesize, post_max_size and memory_limit.
    After that try to import demo content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 08:58

    Hello,

    We can’t access your site getting a notice “This Account Has Been Suspended”.
    Please contact your hosting provider regarding this.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 08:57

    Hello,

    If some computers show correct price then the problem is with browser cache.
    Unfortunately we can’t affect this issue.
    Sorry.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 08:06

    Hello,

    Please specify which folder your files are located in via FTP.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 07:56

    Hello,

    Unfortunately there is no tags option for Portfolio projects. Sorry.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 07:53

    Hello,

    Sorry, but we can’t guarantee full compatibility of 3rd-party plugins with the theme as we didn’t test it.
    You can try to check it yourself.

    Please take our apologies.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 07:52

    Hello,

    To edit tabs please refer to Woocommerce documentation http://docs.woothemes.com/document/editing-product-data-tabs/ .
    Your link gived 404 error. Please provide us with a correct page url and give us access to WP Dashboard.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 07:49

    Hello @Radhika,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 07:45

    Hello,

    Please use this code in custom.css file:

    .portfolio-item .portfolio-image img {
        height: 300px;
    }
    .portfolio-item .portfolio-descr .button.active.btn-link {
        display: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 07:41

    Hello,

    Try to change this code

    .header-type-variant5 div.menu {
       padding-left: 100px !important;
    }

    to

    @media (min-width: 1200px) {.header-type-variant5 div.menu {
       padding-left: 100px !important;
    }}

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 07:23

    Hello,

    I’ve edited your code in custom.css file to:

    @media (min-width: 1200px) {.product-grid .product-image img {
       height: 200px !important;
    }}

    Please check images now.

    Also I’ve added this code:

    .icon-reorder:before {
       font-family: FontAwesome;
    }

    Please check mobile menu.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 07:16

    Hello,

    Sorry, but I don’t see white space under the footer:
    http://storage5.static.itmages.com/i/15/1001/h_1443680155_8164599_7523e17086.png

    Please show a screenshot of the problem.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 1, 2015 at 07:13

    Hello,

    We’ve taken your request into our account and will try to include these features in the future updates.

    Please take our apologies for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 30, 2015 at 18:25

    Hello,

    I’ve resaved Permalinks settings. Please clear browser cache and check projects now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 30, 2015 at 18:21

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 30, 2015 at 16:19

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 30, 2015 at 16:08

    Hello,

    I’ve edited the file header.php in child theme and added the code <?php get_template_part('headers/parts/top-bar', $hstrucutre); ?> in line 58.
    Please check fixed header now.

    Best regards,
    Jack Richardson.

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    Viewing 11,970 results - 11,941 through 11,970 (of 16,203 total)
Viewing 30 posts - 11,941 through 11,970 (of 16,203 total)
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