This topic has 29 replies, 5 voices, and was last updated 8 years, 6 months ago ago by Jack Richardson
Dear,
When I try to update wooccommerce plugin to 2.4.7 versión (now I have 2.3.13), I have problems with my prodcuts.
At the product pages they appears like it isn´t any quanty of products to select. It appears no colours to select and also no quanty button and buy button.
I Try to update it a few times but I always have to back to older version.
Where is the problem?
Also, when I update the plugin I have this mesagge: (I have the latest version of Legenda)
Your theme (LEGENDA – 8theme WordPress theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
Hello pionnex,
please provide us with admin credentials for your site in private content. We will check this issue.
In addition please make full backup.
Regards,
Stan Russell.
Here you have:
Hello pionnex,
we encounter ‘TOO_MANY_REDIRECTS’ and ‘502 Bad Gateway’ errors while trying to log into your Dashboard. Please check your site and ask hosting provider for help.
Regards,
Stan Russell.
Hello,
Dear again:
Hello,
I’ve updated Woocommerce plugin and removed outdated files in livingestudio.com/wp-content/themes/legenda/woocommerce/ directory. Please clear browser cache and check products now.
Best regards,
Jack Richardson.
Dear,
Now the problem persist:
Hello,
The page is working for me:
http://storage8.static.itmages.com/i/15/0929/h_1443538280_6160243_c28b9ba0c3.png
Please try to check it in another browser.
Best regards,
Jack Richardson.
Dear Jack
Good Afternoon,
I’m having a problem importing the demo data (trying to do e-commerce style)
Woocommerce notification on top saying some files are outdated.
I have attached private content for you to see.
Thanks in advance.
Hello,
Our demo uses old Woocommerce plugin version, and some style changes have been made in the recent update of Woocommerce, that’s why you see difference.
Regarding the images you need disable “Hard Crop” option in Woocommerce > Settings > Products > Display > Product images and regenerate thumbnails in Tools > Regen. Thumbnails.
Best regards,
Jack Richardson.
Dear Jack,
Hello @pionnex,
This message was addressed to you:
Our demo uses old Woocommerce plugin version, and some style changes have been made in the recent update of Woocommerce, that’s why you see difference.
Regarding the images you need disable “Hard Crop” option in Woocommerce > Settings > Products > Display > Product images and regenerate thumbnails in Tools > Regen. Thumbnails.
Best regards,
Jack Richardson.
Hello @tomt92,
Please check the description of our theme update:
http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
Pay attention to the files that were deleted: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png
You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory).
Please provide us with FTP credentials to check the issue with demo data installation.
Best regards,
Jack Richardson.
Dear Jack,
Yesterday I did that you said (I didn´t know if the message was for me but I tried it), but I still have the same problems.
When I select the colour I want and the featured image appears (each colour have is own featured image), the image appears bigger and low quality… I don´t know how to explain it… Please check here: http://www.livingestudio.com/producto/eames-lounge-chair-con-ottoman/ and select one colour.
Also, the buy button (“Añadir al carrito” in spanish) is smaller than the original…
Please check it and let me know what can I do
Thank you very much.
Xabier
Hi Jack,
I have deleted the appropriate files and provided the FTP details in private content.
Thanks,
Tom
Hello @tomt92,
You need contact your hosting provider and ask them to increase values for the functions upload_max_filesize, post_max_size and memory_limit.
After that try to import demo content.
Best regards,
Jack Richardson.
Hello @pionnex,
I’ve removed “Hard Crop” option for images and regenerated thumbnails.
Please clear browser cache and check now.
Best regards,
Jack Richardson.
Dear Jack:
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