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Viewing 30 posts - 11,671 through 11,700 (of 16,212 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 16:16

    Hello @roosalbe,

    Please provide us with FTP and WP Dashboard credentials in private content.
    Also clarify what the exact issues are with Post Grid and Media Grid elements.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 15:58

    Hello,

    These warnings
    Warning: file_exists(): open_basedir restriction in effect. File(/.) is not within the allowed path(s): (/home/cosmoind:/usr/lib/php:/usr/local/lib/php:/tmp)
    are related to server configuration.
    Please refer to these articles:
    http://www.agentwp.com/open_basedir-restriction-in-effect-error-in-wordpress
    https://wordpress.org/support/topic/open_basedir-restriction-in-effect-1

    You should contact your hosting provider concerning this issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 15:55

    Hello,

    Now you can add css code editor blocks in Theme Options > Custom CSS and you need deactivate custom.css file (if you don’t have it among the files) in Theme Options > Custom CSS > Enable Custom CSS > Off.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 15:51

    Hello,

    1. Please make sure you deleted the file wp-content/themes/royal/vc_templates/vc_row.php. After that check the editor.

    2. Please check documentation https://www.8theme.com/demo/docs/royal/#!/3_one_page . One page configuration has changed in the recent theme version.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 15:45

    Hello,

    Please make sure you deleted the file wp-content/themes/royal/vc_templates/vc_row.php. After that check the page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 14:51

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 14:50

    Hello,

    Please provide us with FTP and WP Dashboard credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 14:46

    Hello @jamaliah,

    Your request is unclear.
    Are you unable to install demo data?
    Please provide us with FTP and WP Dashboard credentials, and we’ll help you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 14:45

    Hello @gregory,

    When you install demo data basic pages like Contact, Blog, About, are also installed.
    Please read our documentation how to do this:
    https://www.8theme.com/demo/docs/legenda/index.html#!/demo_data_installation

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 14:43

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 14:42

    Hello,

    Please download Legenda version 2.9.2 and update the theme. This problem is fixed there.

    Sorry for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 14:40

    Hello,

    Login credentials are incorrect.
    Please check them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 14:39

    Hello,

    Child theme can be created as described in WordPress article:
    https://codex.wordpress.org/Child_Themes

    Please follow it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 14:34

    Hello,

    I’ve added this code in custom.css file:

    li.menu-item.menu-item-type-taxonomy.menu-item-object-product_cat.menu-item-13251 > a {
        color: red !important;
    }

    Now only “New” menu item has red color.

    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 14:31

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 14:17

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 13:07

    Hello,

    I’ve set to show 4 posts on a page in Settings > Reading > Blog pages show at most. Please check Blog page now. Also you have the link to view more posts http://storage2.static.itmages.com/i/15/1012/h_1444651518_1598762_b94a93a7c2.png .

    As I see posts are shown on home page:
    http://storage5.static.itmages.com/i/15/1012/h_1444651627_2376741_aaa2120822.png

    Clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 12:49

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 12:40

    Hello @fabienne and @jamaliah,

    To disable count in category you need to comment the code in the wp-content/themes/legenda/woocommerce/content-product_cat.php file in lines 64, 65:

    if ( $category->count > 0 )
    echo apply_filters( 'woocommerce_subcategory_count_html', ' (' . $category->count . ')', $category );

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 11:57

    Hello,

    I’ve uploaded the vc.php file in the wp-content/themes/legenda/framework directory.
    Please check visual composer editor now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 11:38

    Hello,

    I’ve regenerated thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/ .
    Please clear browser cache and check images now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 11:16

    Hello,

    Please delete the folder “cache” on a server in the directory wp-content again and check the icons after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 11:10

    Hello,

    Please show us Blog page and provide WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 10:44

    Hello,

    Please provide us with WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 10:43

    Hello,

    To show menu background you need use header type where menu is located under the header, for example header type 6 or 7 or 8.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 10:33

    Hello,

    The issue persists with default WordPress theme too (activate Twenty Fifteen theme and check).
    We updated VC plugin due to requirements of Envato and urgent XSS security vulnerability in the Visual Composer WordPress plugin versions prior to 4.7.4. Seems their update has some bugs which are causing this problem. To resolve it you need contact VC plugin authors as our theme doesn’t affect it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 10:26

    Hello,

    As I see on desktop view the logo font is still “Georgia” despite your changes in custom.css (screenshot http://prntscr.com/8qdu4w ). Please read this article regarding the custom font installation https://www.8theme.com/blog/how-to-add-custom-fonts-in-wordpress-themes/

    3) When loading my website using mobile phone, the home page appear straight in the middle instead from the top.

    Sorry but this request is not quite clear, mobile version is loading without problems and there are no options in theme to change page loading direction.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 10:23

    Hello,

    The issue persists with default WordPress theme too (activate Twenty Fifteen theme and check).
    We updated VC plugin due to requirements of Envato and urgent XSS security vulnerability in the Visual Composer WordPress plugin versions prior to 4.7.4. Seems their update has some bugs which are causing this problem. To resolve it you need contact VC plugin authors as our theme doesn’t affect it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 09:36

    Hello,

    Please change previously provided css code to the following:

    #main-nav > ul > li > a{
    font-family: Lobster !important;
    }

    And try this css code to set up Marcellus font for all remaining text:

    body, h1, h2, h3, h4, h5, h6 {
    font-family: Marcellus !important;
    }

    Also don’t forget to clear cache on your server to see the changes immediately.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 12, 2015 at 09:02

    Hello,

    I’ve disabled image cropping in Theme Options > Products Page Layout.
    Please check your site now.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 11,671 through 11,700 (of 16,212 total)
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