Jack Richardson

Hello @Safe Desires,

This layout displays only the main product images without thumbnails. There are no additional settings available to customize it further without additional customization, which is beyond the scope of our basic support. You can display your product images only according to the layout options provided for this widget.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @jomegg,

Please check again. The “Header Overlap” setting was enabled in your header templates (see: https://prnt.sc/MLYySVVMpe5f). We have now disabled this option. Kindly verify that everything is working correctly.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @tatad,

We apologize for the misunderstanding regarding your request. Please find more details below:

You are currently using the XStore Elementor-based header builder, while the documentation you provided refers to the header builder based on the Customizer.

If you would like to use a newsletter popup on your website, you can utilize the Popup Builder functionality provided by Elementor: https://elementor.com/help/how-do-i-create-my-first-popup/. You can also configure the popup conditions to display it at a specific scroll position or based on certain user actions on your website.

There is no need to use a specific widget in your header content if you wish to display the newsletter popup automatically without any click actions. However, if you prefer to trigger the popup with a button click, you can create the popup as described in the documentation above, then add a button element to your page or header content and configure it to trigger the popup on click: https://elementor.com/academy/create-a-button-to-trigger-an-onclick-popup-in-wordpress/.

If you have any further questions, please feel free to provide more details about your request.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Jacomijn,

Please provide us with more details, including the URL of the page you are editing. As you can see, this is a default widget provided by Elementor, so its styles and layout are inherited from our theme. You can modify the layout globally in “Theme Options → WooCommerce → Categories”.

We also recommend using our built-in widgets, which offer more features and customization options. For example, we suggest trying the “Spotlight Categories” widget: https://gyazo.com/2ed0f514be7398692fb97863dfcd1b7e (demo: https://xstore.8theme.com/elementor3/grocery-mega-market/shop).

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @GreenLion,

We have noticed that your shop page has a specific product structure, which may mean that the hooks used by the YITH plugin to display badges are not present in your current product layout. We kindly suggest that you contact the YITH plugin support team to request assistance in displaying these badges on your product archive page.

Please note that the layout of the products on your archive pages is not related to our theme, as it has been customized.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Downlore,

Could you please provide temporary WP-Admin access? We need to review your settings.

To grant WP-Admin access, please create a new user account with the Administrator role through your WordPress Dashboard. Once the account is created, kindly share the username and password with us securely via the Private Content section designated for this purpose.

Additionally, please check the product display limit under the Query section of the widget. If only one item appears, it may be configured to show a single product. Please also clarify whether you would like multiple products to be displayed in this section. Due to the layout, they will appear one below another. Providing additional details, such as screenshots or a short video, would help us better understand your request.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @henrik,

After reviewing the plugins installed on your website, we found that the “Posten Bring Checkout” plugin, which has only 100 downloads, is responsible for automatically filling in the phone number field on your checkout page. Please check your website now, as we have temporarily disabled this plugin.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Frank,

Your checkout page is created using the XStore Elementor Checkout Multistep widget, which is based on the default WooCommerce functionality and hooks. Please note that your page is not block-based.

You may also try using the default shortcode [woocommerce_checkout] on your page instead of the provided widget and then check the result.

WooCommerce documentation: https://woocommerce.com/document/woocommerce-shortcodes/#woocommerce-shortcodes

Best regards,
Jack Richardson
The 8Theme’s Team

Hello,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Dominic Legare,

The child theme stylesheet will always be loaded after the main styles, as it depends on the parent theme’s style file. If you notice that some styles in your child theme are not being applied, you can refine the structure of your CSS. For example:
.mini-cart-buttons a → body .mini-cart-buttons a

If you have any specific questions, please, clearify in details what code does not work as you would like to have. Screenshots or videos are good solution to display examples of such areas.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @chutipao,

Please review the following screenshots:
1. https://prnt.sc/H6G0i9r0U3Ii – XStore Builders → Footer Builder
2. You currently have two pre-built templates: https://prnt.sc/iNcfEptaZBI5 (one for the entire website and another for specific posts).
3. If you would like to keep one template as the global footer, you can remove the additional footer template: https://prnt.sc/fovrq5_D9UxN. This will apply the global footer template to all pages and single posts on your website. Otherwise, if you prefer to have a separate template, you can edit the content of that footer here: https://prnt.sc/Cnoy42oOPxM5 and https://prnt.sc/tO5XTLRTz6vx.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @chutipao,

It appears that you have multiple footer templates created in your XStore Builders → Footer Builder (https://prnt.sc/Lt7IGFpQYBYR). Please either remove the footer template currently assigned to display in Conditions on Single Posts and set the “Entire Site” condition for your main footer, or modify the content of the footer template currently assigned to your Single Posts templates.

If you require our assistance, please provide temporary wp-admin access in the private area so that we can review the issue from our side.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @hafunerix,

We have identified the cause of the issue and have already released patch #977843, which was activated on your website. You can then verify that the results. This fix will also be included in our next update.

More information about XStore Patcher -> https://www.8theme.com/documentation/xstore/theme-installation/how-to-use-xstore-patcher/.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @khurram virk,

You may use one of the following CSS snippets:

// To minimize the spacing

@media only screen and (max-width: 768px) {  
    .et_product-block div.quantity~.et-or-wrapper {  
        margin: 0;  
    }  
}

// Or you can hide the separator on mobile devices

@media only screen and (max-width: 768px) {  
    .et_product-block div.quantity~.et-or-wrapper {  
        display: none;  
    }  
}

Best regards,
Jack Richardson
The 8Theme’s Team

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