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Cart showing only 3 items suddenly – was working fine before

This topic has 10 replies, 4 voices, and was last updated 1 month, 2 weeks ago ago by Jack Richardson

Dominika

Participant

January 19, 2026 at 22:39

Hi,

The cart dropdown is suddenly showing 3 items only, even though I have more in it. I had this issue before, fixed it with the max amount of items allowed in cart dropdown or sidebar. Now it is showing only 3 again.
an you please check?

Thanks so much

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9 Answers

Dominika

Participant

January 19, 2026 at 22:55

I would also like to ask you to please remove the Downloads option from the My account dropdown menu in the header. We dont offer any downloads and I have no idea where I can adjust the my account dropdown options. Thanks!

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Samir Malik

Support staff

January 20, 2026 at 06:35

Hello,

The login information appears to be incorrect. Could you please double-check it using the following link: https://prnt.sc/6SMQWtU77g0C?

Additionally, please find below a screenshot showing how the cart appears on our end:
https://www.awesomescreenshot.com/image/58388744?key=b288001f3ee4c801cbbff97cd8ec2ced

It displays more than three items. Could you please clear all caches?

Best regards,
The 8Theme Team

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Dominika

Participant

March 18, 2026 at 10:20

Hi, it is showing only 3 items again in the cart, even though I have 7 in there.

First it shows correctly, and once you refresh or go to another page, it shows only 7. I have cleared cache and it is still doing this error.

Can you please have a look? Video attached

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Ayan Rahman

Support staff

March 18, 2026 at 10:23

Hi,

Thank you for reaching out to us and for providing the details along with the video. We appreciate your patience.

Could you please provide temporary FTP access? We will check what can be done to help you.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Hello,

Best Regards,
8Theme’s Team

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Dominika

Participant

March 18, 2026 at 11:08

Sending

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Jack Richardson

Support staff

March 18, 2026 at 11:34

Hello @Dominika,

Please clear your browser cache as well as the cache in your cache plugin, and then check again.

Best regards,
Jack Richardson
The 8Theme’s Team

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Dominika

Participant

March 19, 2026 at 08:57

Well now I cannot even log into our website, or see it, as it is on coming soon / maintenance mode, and even the admin login page doesnt work !!!!

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Dominika

Participant

March 19, 2026 at 08:58

this is not good.

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Jack Richardson

Support staff

March 19, 2026 at 09:21

Hello @Dominika,

We have not enabled any maintenance mode on your website, and we are able to log in without any issues (please check the private content). We kindly suggest that you contact your hosting provider to verify whether there are any IP restrictions for logins or if maintenance mode might have been activated automatically during a plugin update.

Please also try accessing your website from a different browser or device, or check it with a VPN enabled.

Best regards,
Jack Richardson
The 8Theme’s Team

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