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Viewing 30 posts - 11,011 through 11,040 (of 16,223 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 08:54

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 08:48

    Hello,

    We still can’t access WP Dashboard getting the error:
    Forbidden
    You don’t have permission to access /wp-login.php on this server.

    Please check it with your hosting provider and ask them to provide you with FTP credentials, then resend FTP login details to us.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 08:45

    Hello,

    The problem is caused by “WooCommerce First Data Payeezy Gateway” plugin. Disable it and activate payment methods in Woocommerce > Settings > Checkout tab.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 08:39

    Hello,

    1. You have to recreate footer with your own content. You need add Text widget area into “The First Footer Widget Area” in Appearance > Widgets and write your content. The same is for other footer widgets.

    2. Go to Blanco – Theme Settings > Single Product Page box and remove the content for “Custom Tab Title” field.

    3. Add this code in custom.css file:

    .back-to {
        display: none;
    }

    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

    4. You need create your own footer as I described in the point 1.

    5. You don’t need to create child theme to have footer.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 16, 2015 at 08:32

    Hello,

    To change main picture of your category go to WP Dasboard > Products > Categories > edit the needed category and upload thumbnail.

    To make white background add this code in custom.css file:

    .products-categoies {
       background-color: white;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 14, 2015 at 10:49

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 14, 2015 at 10:41

    Hello,

    1. Go to Pages > edit your home page > in VC editor select edit row as shown on the screenshot http://prntscr.com/92l6du > Design Options > set -35px in margin-bottom section http://prntscr.com/92l6vh

    2. You need to enable option “Enable languages area” in Theme Options > Header. After that add text widget with needed content in Appearance > Widgets.

    3. In VC editor add “Row” element and place “Text block” into it. For the text block add the following code as shown on the screenshot http://prntscr.com/92lb55 :

    <div class="custom-info-wrap">
    <div class="custom-info-block a-left"><a href="#">Do You Have Any Question? Contact Us</a></div>
    <div class="custom-info-block a-center"><a href="#">Get 15% Off When You Spend Over $100</a></div>
    <div class="custom-info-block a-right"><a href="#">Free Shipping! All Orders Over $199</a></div>
    </div>

    and when i do add the columns i get a white space in between the column and the rev slider how do i remove it

    You can decrease margins for your blocks as described in the 1-st point.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 14, 2015 at 10:06

    Hello,

    Seems some plugin is causing the issue.
    Please disable all 3rd-party plugins and check payment again.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 14, 2015 at 10:00

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 14, 2015 at 09:07

    Hello,

    I’ve added this code in child style.css file:

    .aio-tooltip {
        display: inline-block;
        text-align: center;
        width: auto;
        max-width: 100%;
    }
    
    .aio-icon, .vc_row .aio-icon {
        height: 2em;
        width: 2em;
        line-height: 2em;
        -moz-box-sizing: content-box!important;
        -webkit-box-sizing: content-box!important;
        box-sizing: content-box!important;
    }

    Please check footer on Shop page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 14, 2015 at 09:00

    Hello,

    Please add this code in child style.css file:
    ACCOUNT PAGE:

    p.myaccount_user {
        text-align: center;
    }
    .woocommerce h2 {
        font-size: 15px !important;
    }
    .addresses .address .title h3 {
      font-size: 15px;
    }
    .addresses .address .title {
       border-top: none;
    }

    To change the message you need edit the file wp-content/plugins/woocommerce/templates/myaccount/my-account.php.

    PRODUCT DESCRIPTION:

    .product-information .short-description p {
        color: #000;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 14, 2015 at 08:50

    Hello,

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .product-information .email-link, .tab-content.tab-description h2 {
       display: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 14, 2015 at 08:47

    Hello,

    Please edit the file wp-content/themes/royal/framework/shortcodes.php in line 2364 and change the link http://fonts.googleapis.com/css?family to https.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 14, 2015 at 08:41

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 14, 2015 at 08:39

    Hello,

    You can find this text in wp-content/plugins/woocommerce/includes/gateways/paypal/class-wc-gateway-paypal.php file in line 32.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 14, 2015 at 08:36

    Hello @luismario,

    We’ve sent VC archive to your email address. Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 14, 2015 at 08:34

    Hello,

    You’re using old version of “Ultimate Addons for Visual Composer”.
    Please update it. You can download the latest version here:
    https://www.8theme.com/download-plugins/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 14, 2015 at 08:28

    Hello,

    I’ve checked your site and haven’t seen white space near the image:
    http://storage9.static.itmages.com/i/15/1114/h_1447486071_2904981_20ab5567a5.png

    What device are you checking in?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 14, 2015 at 08:24

    Hello,

    As I see there are no errors on your site (screenshot http://prntscr.com/92kmp1 ). Is your problem solved?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 14, 2015 at 08:20

    Hello,

    FTP credentials are incorrect.
    Please check them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 14, 2015 at 08:11

    Hello,

    Please provide us with WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 13, 2015 at 20:14

    Hello,

    1. If you want to modify specific banner then the code is specific.
    You can find the number inspecting the element you need via browser developer tools.

    2. In Banner element settings you have “Vertical align” field. Set it to “Top”.

    3. As I see you’re using 3rd-party plugin for social icons. Please take our apologies but we don’t guarantee full compatibility of the theme with 3rd-party plugins. Try to use icons from Visual Composer editor or use our shortcode [share].

    4. I’ve added the font in WP Dashboard > Punch Fonts section and written correct font name in your code.
    Clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 13, 2015 at 17:25

    Hello,

    I’ve added slider shortcode [layerslider id="16"] in home page. Please check now. You need create your own slider in LayerSlider settings and add shortcode of your slider.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 13, 2015 at 15:45

    Hello,

    Please provide us with FTP credentials too.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 13, 2015 at 14:48

    Hello,

    Please show a page where error is shown and provide us with FTP/WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 13, 2015 at 14:46

    Hello,

    I’ve selected default template for home page and added the shortcode:
    http://storage1.static.itmages.com/i/15/1113/h_1447422278_3381314_70be0be858.png

    You should also add this code in custom.css file:

    .category-block h3 {
        height: 50px;
    }

    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/xmarket directory via FTP and enable it in Xmarket – Theme Settings, tick “Enable Custom CSS file”.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 13, 2015 at 12:49

    Hello,

    We strongly recommend to make full site and database backup before any updates.
    As for the customizations in theme files you need to create a child theme and make necessary changes there. In that way you won’t lose your customizations after theme update.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 13, 2015 at 11:25

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 13, 2015 at 11:12

    Hello,

    Unfortunately there is no such feature in theme options. In this case you need to manually edit theme files to insert needed icons. Note that the best way to make such changes is to create child theme

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 13, 2015 at 10:39

    Hello,

    As I see there is no image for Size Guide in theme options. You need to upload it in Blanco > “Size Guide img” section (screenshot http://prntscr.com/928931 ) and tick option “Enable Size Guide on this product” for each product ( http://prntscr.com/9289cd ).

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 11,011 through 11,040 (of 16,223 total)
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