Return to previous page

Fatal error after install WPBakery Visual Composer plugin

This topic has 9 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Jack Richardson

waichon1985

Participant

November 12, 2015 at 06:29

hi,this plugin come together with the theme,but after i install the theme activate,it will come out error with woocommerce plugin..any solution on this?please help

#98995 Copied Theme version: 2.9.2 WooCommerce version: Version 2.4.10

8 Answers

Robert Hall

Support staff

November 12, 2015 at 08:35

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#99005 Copied

waichon1985

Participant

November 12, 2015 at 10:46

hello,what u mean FTP?u need the login id and password?

#99043 Copied

Robert Hall

Support staff

November 12, 2015 at 11:00

Hello,

We need login and password to access wp-admin panel and FTP credentials (host, login, password).
You can also ask your hosting to provide credentials for you.

Regards,
Robert Hall.

#99050 Copied

waichon1985

Participant

November 12, 2015 at 11:34

Hello here is my detail

Please, contact administrator
for this information.

#99058 Copied

Robert Hall

Support staff

November 12, 2015 at 11:43

We can’t log to admin panel got error “403 Forbidden”. See screenshot: http://prntscr.com/91vnnu
Also you forget to provide us with FTP credentials.

Regards,
Robert Hall.

#99061 Copied

waichon1985

Participant

November 16, 2015 at 04:23

hi robert,where to find ftp credentials?

Please, contact administrator
for this information.

#99538 Copied

waichon1985

Participant

November 16, 2015 at 04:27

i reset it today,and now it works ok..

#99539 Copied

Jack Richardson

Support staff

November 16, 2015 at 08:48

Hello,

We still can’t access WP Dashboard getting the error:
Forbidden
You don’t have permission to access /wp-login.php on this server.

Please check it with your hosting provider and ask them to provide you with FTP credentials, then resend FTP login details to us.

Thank you.

Best regards,
Jack Richardson.

#99546 Copied
Viewing 9 results - 1 through 9 (of 9 total)