Return to previous page

Menu items doesn't respond on tablet and smartphone

This topic has 4 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

rubenvandoorn

Participant

November 14, 2015 at 20:55

Hi,

I recently found out that on our site the menu and hamburger menu items work fine on a Windows PC and laptop, but that on Android tablets and smartphones the menu items don’t respond eg. show submenu and/or navigate to the requested URL.

I checked some other sites using the legenda theme and they seem to work fine.

Would you please take a look at it and see if you can help fix it.

Thanks in advance.

Best regards,
Ruben

Please, contact administrator
for this information.

#99489 Copied Theme version: 2.9 WooCommerce version: 2.4.8

3 Answers

Jack Richardson

Support staff

November 16, 2015 at 08:54

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#99547 Copied

rubenvandoorn

Participant

November 21, 2015 at 13:50

Hi Jack,

Thanks for your reply.

I did what you asked, everything is updated.

The problem is still there on Android: on Chrome the navigation and menu’s work fine, on Firefox (on Android smartphone and tablet) the navigation and menu’s are not working.

Hope to hear from you soon.

Best regards,
Ruben

#100652 Copied Theme version: 2.9.2

Eva Kemp

Support staff

November 23, 2015 at 14:43

Hello,

We’ve checked your site on Samsung mobile device and haven’t seen any issues with mobile menu.
Try to clear browser cache and check again.

Thank you.

Regards,
Eva Kemp.

#100859 Copied
Viewing 4 results - 1 through 4 (of 4 total)