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Topic: Menu items doesn't respond on tablet and smartphone

rubenvandoorn

Participant

November 14, 2015 8:55 pm

Hi,

I recently found out that on our site the menu and hamburger menu items work fine on a Windows PC and laptop, but that on Android tablets and smartphones the menu items don’t respond eg. show submenu and/or navigate to the requested URL.

I checked some other sites using the legenda theme and they seem to work fine.

Would you please take a look at it and see if you can help fix it.

Thanks in advance.

Best regards,
Ruben
Site URL: hidden
Theme version: 2.9
WooCommerce version: 2.4.8

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Jack Richardson

Support staff

November 16, 2015 8:54 am

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins http://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

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rubenvandoorn

Participant

November 21, 2015 1:50 pm

Hi Jack,

Thanks for your reply.

I did what you asked, everything is updated.

The problem is still there on Android: on Chrome the navigation and menu’s work fine, on Firefox (on Android smartphone and tablet) the navigation and menu’s are not working.

Hope to hear from you soon.

Best regards,
Ruben
Site URL: hidden
Theme version: 2.9.2

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Eva Kemp

Support staff

November 23, 2015 2:43 pm

Hello,

We’ve checked your site on Samsung mobile device and haven’t seen any issues with mobile menu.
Try to clear browser cache and check again.

Thank you.

Regards,
Eva Kemp.

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